===== [V7] ISSUE: Cannot start the AhsayOBM / ACB client on Windows 10 after the installation ===== This article only applies to Ahsay software version 7

Article ID: 5366
Reviewed: 2019-09-03

Product Version:
AhsayACB / AhsayOBM: 7.17.0.50 to 7.x
OS: Windows 10 ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== After a successful installation of the AhsayOBM / ACB client application on a Windows 10 computer, the client user interface cannot be started (e.g. no response after double-clicking on the system tray icon or the desktop icon).

Upon further investigation, when attempting to start the AhsayOBM / ACB client via the RunCB.bat batch file in the installation bin folder via command prompt, the following error messages are displayed:

  ...
      Error adding ..\bin\asm-3.1.jar to system classloader
      Error adding ..\bin\bcmail-jdk15on-1.51.jar to system classloader
      Error adding ..\bin\bcpkix-jdk15on-1.51.jar to system classloader
      Error adding ..\bin\bcprov-jdk15on-151.jar to system classloader
      Error adding ..\bin\commons-codec-1.6.jar to system classloader
      Error adding ..\bin\commons-io-2.5.jar to system classloader
      Error adding ..\bin\commons-logging-1.1.3.jar to system classloader
      Error adding ..\bin\commons-net-3.3.jar to system classloader
      Error adding ..\bin\dom4j-1.6.1.jar to system classloader
      Error adding ..\bin\dropbox-core-sdk-1.7.5.jar to system classloader
      Error adding ..\bin\dropbox-core-sdk-3.0.3.1.jar to system classloader
      Error adding ..\bin\dropbox-core-sdk-3.0.3.jar to system classloader
  ... ===== Cause ===== This is a known issue with the AhsayOBM / ACB version 7.17.0.50 or above on Windows 10. ===== Resolution ===== To resolve the issue, refer to the following steps:
  1. Browse to the AhsayOBM / ACB installation folder (e.g. C:\Program Files\AhsayOBM).

  2. Confirm under the %Install_Home%/jvm/bin folder, if there is a folder name server.

  3. Rename the folder name from server to client.

  4. Start the client application again afterward to confirm if the problem is resolved.
===== Keywords ===== install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop, freeze, response, win10