===== [V7] ISSUE: Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed ===== This article only applies to Ahsay software version 7

Article ID: 5365
Reviewed: 2019-07-30

Product Version:
AhsayCBS: 7.3 to 7.x
OS: Windows 10, version 1903 ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== When installing / un-installing the AhsayCBS application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:

The same issue can will also occur for installation / un-installation of AhsayOBM / ACB. Click Here for more details. ===== Cause ===== This is a known issue with the AhsayCBS on a Windows 10, version 1903 computer with anti-virus application installed. ===== Resolution ===== For installation issue with AhsayCBS, you can workaround the issue by performing one of the following two options:

Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender

From the Start Menu, select Settings > Updates & Security > Windows Security > Virus & threat protection > Windows Defender Antivirus options, enable Periodic scanning

Option 2 - Enable the Allow antimalware service to remain running always group policy

From the Start Menu, run gpedit.msc > Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus, enable the policy Allow antimalware service to remain running always

For un-installation issue with AhsayCBS, patch the client application with the following hotfix:

Download the hotfix file at: http://download.ahsay.com/dev/hot-fixes/717/717236/cbs-hotfix-task24070.zip

Stop the AhsayCBS services.

Make a copy of the folder "$CBS_HOME/lib" (e.g. C:\Program Files\AhsayCBS\lib) for safety purpose.

Extract the hotfix into the AhsayCBS installation folder, overwrite the existing content.

Restart AhsayCBS service afterward.

===== Keywords ===== install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop