===== [V7] ISSUE: Run Direct is only supported for VDDK backup mode. (Server license is not support to use VDDK) (incorrect license detection for ESXi server with paid license) ===== Article ID: 5347
Reviewed: 2018-07-06

Product Version:
AhsayOBM : Pre-7.15.6.55
OS: All platforms ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== For ESXi server with a valid paid license (VMware vSphere 5 Foundation), when performing a VMware backup job with Run Direct enabled, the following error message is received in the backup report and client user interface:
No. Type Timestamp Log
* ... ... ...
* info ... Finished running pre-commands
* info ... ...
* erro YYYY/MM/DD hh:mm:ss Skip backing up Virtual Machine "vm_name". Reason = "Run Direct is only supported for
supported for VDDK backup mode. (Server license is not support to use VDDK)"
* ... ... ...
===== Cause ===== The paid license (VMware vSphere 5 Foundation) is incorrectly detected as a free license, which does not support CBT (e.g requirement for VDDK backup mode).  This is a known issue with AhsayOBM version pre-7.15.6.55. ===== Resolution ===== To resolve the issue, patch the affected AhsayOBM application to version 7.15.6.55 or above.

The instructions can be found by Clicking Here. ===== Keywords ===== vmware, direct, back, up, vddk, foundation