===== [V7] ISSUE: Cannot login to AhsayCBS web management console (License Failure) =====
Article ID:
5331
Reviewed:
2018-04-19
Product Version:
AhsayCBS: 7.3.0.0 to 7.x
OS: All platforms
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
When logging into the AhsayCBS web console, the following error message is displayed:
License Failure. Please contact your service provider.
===== Cause =====
This issue can occurs if a configuration *.xml (e.g. license.xml) file of the affected AhsayCBS server is corrupted.
===== Resolution =====
To resolve the issue, identify which config *.xml file(s) is corrupted. Config *.xml files of AhsayCBS are located in the installation conf folder at ${CBS-Install-Home}\conf