===== [V7] ISSUE: Error=[ExchangeStandardFolder.getOrdinal] Invalid ID (Office365 Exchange online backup) ===== Article ID: 5329
Reviewed: 2018-04-13

Product Version:
AhsayOBM: 7.9.0.0 - 7.15.2.2
OS: Windows, Mac OS X ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== When performing a Office365 Exchange online backup for mailbox of large number of mail items, the following error message is received in the backup report:
No. Type Timestamp Log
* ... ... ...
* info ... Start running post-commands
* ... ... ...
* ... ... [List] 100% (xxxx/xxxx) Listing items from: ...
* erro YYYY/MM/DD hh:mm:ss [Bptree.KeyRangeIterator.hasNext] Error=[ExchangeStandardFolder.getOrdinal]
Invalid ID: 14tknLeaf=[TreeKeyNode.toString]@xxxx lBlockStart='xxxx'
lNextBlockOffset='xxxx' lFirstBlockOffset='xxxx' 1LastBlockOffset='xxxx' bIsLeaf='true'
lRightSiblingOffset='xxxx' sslKeys=',[TreeNode.KeyMap@xxxx] sKey='[IBptree.SimpleKey]
Key='xxxx''lLeftRefBlockNo='xxxx',[TreeNode.KeyMap@xxxx]sKey='[IBptree.SimpleKey]
Key='xxxx''lLeftRefBlockNo='xxxx',[TreeNode.KeyMap@xxxx] ... (truncated)
* ... ... ...
Note:
The error message above has been truncated, confirm if your backup has similar issue by searching for keywords "ExchangeStandardFolder.getOrdinal" in the backup report. ===== Cause ===== This is a known issue with AhsayOBM version 7.9.0.0 - 7.15.2.2. ===== Resolution ===== To resolve the issue, patch the AhsayOBM application to version 7.15.4.10 or above.  The instructions can be found by Clicking Here. ===== Keywords ===== exchange, exch, mail, level, mailbox, office, office365, 365