===== [V7] ISSUE: The shared restore point operation failed with error (0x81000101) (MS Windows System / System State backup) ===== Article ID: 5314
Reviewed: 2018-03-02

Product Version:
AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
OS: Windows ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== When performing a MS Windows System or System State backup, the following error message is displayed on the backup client interface, or in the backup report:
No. Type Timestamp Log
* ... ... ...
* info ... [ ... ] "The operation ended before completion."
* info ... [ ... ] "The shared restore point operation failed with error (0x81000101). The creation of a
shadow copy has timed out. Try this operation again"
* erro YYYY/MM/DD hh:mm:ss [ ... ] "[Error]"
* ... ... ...
===== Cause ===== The error message suggests that the operation to create a shadow copy of the volumes being backed up has timeout. ===== Resolution ===== By default, the shadow copy creation timeout limit is set to 10 minutes.  Try increasing the timeout limit on the affected computer to resolve the issue:
  1. From Task Manager, run regedit


  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP


  3. Right-click on an empty space, click New, then DWORD (32-bit) Value with name CreateTimeout


  4. Double-click on CreateTimeout, change the value to 1200000 (e.g. 2 * 10 * 60 * 1000 = 20 minutes) Decimal based

===== Keywords ===== vss, system, state, ad, image, 0x81000101, bare, metal, bare-metal, baremetal