=====[V7] ISSUE: Enumeration of the files failed (MS Windows System State backup) ===== Article ID: 5313
Reviewed: 2018-03-02

Product Version:
AhsayOBM: 7.3.0.0 to 7.x
OS: Windows ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== When performing a MS Windows System State backup, the following error message is displayed on the backup client interface, or in the backup report:
No. Type Timestamp Log
* ... ... ...
* info ... [System State Backup] "Enumeration of the files failed."
* info ... [System State Backup] "The parameter is incorrect."
* erro YYYY/MM/DD hh:mm:ss [ ... ] "[Error]"
* ... ... ...
or

* info ... [System State Backup] "Enumeration of the files failed."
* info ... [System State Backup] "The process cannot access the file because it is
being used by another process."
or

* info ... [System State Backup] "Enumeration of the files failed."
* info ... [System State Backup] "The file name, directory name, or volume label
syntax is incorrect."
===== Cause ===== The error message suggests that Windows fails to write a system state file to the temporary location of the system backup.

Several causes can be attributed to this error, usually these causes have a direct correlation to the ImagePath in the registry for services that are installed: Note: This is an issue at the operating system level. ===== Resolution ===== To resolve the issue, refer to the steps provided in the following Microsoft KB article:
https://blogs.technet.microsoft.com/askcore/2010/06/18/...backup

Note:
If the issue persist after performing the steps suggested in the Microsoft KB article, further assistance should be pursued with Microsoft support. ===== Keywords ===== vss, system, state, ad, enumeration, systemstate