===== [V7] ISSUE: Cannot start shadow copy, reason = Failed to get VM State. Error = Invalid namespace (Hyper-V VM backup) =====
Article ID:
5304
Reviewed:
2018-02-21
Product Version:
AhsayOBM: 7.15.0.8 - 7.15.0.20
OS: Windows
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
When performing a Hyper-V VM backup, the following error message is displayed on the backup client interface, or in the backup report:
No.
Type
Timestamp
Log
*
...
...
...
*
info
...
Downloading server file list... Completed
*
erro
YYYY/MM/DD
hh:mm:ss
Cannot start shadow copy, reason =Failed to get VM State. Error = Invalid namespace
*
...
...
...
===== Cause =====
This is a known issue with AhsayOBM version 7.15.0.8 - 7.15.0.20.
===== Resolution =====
To resolve the issue, patch the AhsayOBM client application to version 7.15.2.2 or above. Instruction can be found by Clicking Here
===== Keywords =====
hyperv, name, space, namespace, vss, ioexception, state, vm, virtualmachine, virtual, machine, hyper, vmversion