===== [V7] ISSUE: Error when installing AhsayOBM / AhsayACB (Download failed: HTTP error 400: Bad request) ===== Article ID: 5281
Reviewed: 2018-04-19

Product Version:
AhsayACB / AhsayOBM: 7.15.0.8 to 7.x
OS: Windows / Mac OS ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== When installing the AhsayOBM / ACB client agent on a Windows or Mac OS X machine, the following error is displayed:

Download failed: HTTP error 400: Bad request
Check your connection and click [Retry] to try downloading the
files again, or click [Cancel] to terminate setup

===== Cause ===== The AhsayOBM / ACB online installer is outdated.

For example, you are using a pre-7.15.0.8 AhsayOBM online installer, which does not support online installation with AhsayCBS version 7.15.0.8 or above. ===== Resolution ===== To resolve this issue, download the latest online installer file from the AhsayCBS console, then perform the client installation again. ===== Keywords ===== installer, outdated, download, install, customization, branding