===== [V7] ISSUE:"Failed to access destination. Reason="{"Error_summary":invalid_access_token/...,"error": {".tag":"invalid_access_token"}}" error after selecting DropBox destination to restore files =====
Article ID: 5263
Reviewed: 2017-07-28

Product Version:
AhsayOBM / AhsayACB: 7.5.0.0 to 7.x
OS: ALL

ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Description ===== When performing a restore on AhsayOBM/AhsayACB the following error is shown after selecting Dropbox backup destination "Failed to access destination. Reason="{"Error_summary":invalid_access_token/...,"error": {".tag":"invalid_access_token"}}" .



Cause:
The DropBox authentication token has expired. This could be caused by long periods without regular use, i.e. no regular backups or restore from the backup destination.

===== Resolution ===== To resolve this problem, refresh the Dropbox authentication token:

  1. On the AhsayOBM/AhsayACB UI
  2. Go to [Backup Sets] and select the affected backup set.
  3. Click on the Dropbox Destination.


  4. Click on the Refresh button.


  5. A web browser session will be launched. Enter the Dropbox login credentials.


  6. Copy the authorization code for Dropbox.


  7. Paste the authorization code back to AhsayOBM/AhsayACB and click OK .


  8. After the authorization code has been verified. Click OK to continue.


  9. Click Save to update the backup set.


===== Keywords ===== DropBox, expired token, OAuth, invalid token, Failed to access destination