Reviewed: 2017-07-28
Product Version:
AhsayOBM / AhsayACB: 7.5.0.0 to 7.x
OS: ALL
ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Description ===== When performing a restore on AhsayOBM/AhsayACB the following error is shown after selecting Dropbox backup destination "Failed to access destination. Reason="{"Error_summary":invalid_access_token/...,"error": {".tag":"invalid_access_token"}}" .
Cause:
The DropBox authentication token has expired. This could be caused by long periods without regular use, i.e. no regular backups or restore from the backup destination.
===== Resolution ===== To resolve this problem, refresh the Dropbox authentication token:
- On the AhsayOBM/AhsayACB UI
- Go to [Backup Sets] and select the affected backup set.
-
Click on the Dropbox Destination.
-
Click on the
Refresh
button.
-
A web browser session will be launched. Enter the Dropbox login credentials.
-
Copy the authorization code for Dropbox.
-
Paste the authorization code back to AhsayOBM/AhsayACB and click
OK
.
-
After the authorization code has been verified. Click
OK
to continue.
-
Click
Save
to update the backup set.