===== [V7] ISSUE: “Hostname cannot be empty” error is shown when starting VMware ESXi/vCenter Run Direct restore from AhsayCBS user web console =====
Article ID: 5257
Reviewed: 2017-07-20

Product Version:
AhsayCBS: 7.9.0.0 to 7.x
OS: ALL

ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== When starting a VMware ESXi/vCenter guest VM Run Direct restore from AhsayCBS web console the following error message is shown "Hostname cannot be empty".


===== Cause ====== This is due to a configuration issue on the AhsayCBS server, the "Host Name" of the AhsayCBS server has been left empty.

The "Host Name" value is required by the NFS service during a AhsayCBS Run Direct restore so that the VMWare ESXi/vCenter host is able to resolve and mount the user home drive on AhsayCBS as network drive.

===== Resolution ===== To resolve this problem

  1. Login to AhsayCBS web management console using the system or administrator account.
  2. Go to [System Settings]>[General]>[Host]>[Host Name] and enter the host name or IP address of your AhsayCBS server.


  3. Click on Save to confirm.

===== Keyword ===== VMware ESXi, vCenter, Run Direct, Agentless, AhsayCBS, hostname, Host Name, guest, VM