=====[V7] ISSUE: Failed to open driver: Error = System error 577 has occurred. Windows cannot verify the digital signature for this file (issue when performing a Hyper-V Run Direct restore) =====
Article ID:
5227
Reviewed:
2017-01-11
Product Version:
AhsayOBM: 7.9.0.0 to 7.x
OS: Windows Only
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
When performing a Hyper-V VM Run Direct restore, the following error is displayed on AhsayOBM client interface:
Failed to open driver: Error = System error 577 has occurred. Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.”
Note:
This issue will not occur when performing non-Run Direct restore for the affected Hyper-V backup set.
===== Cause =====
This issue can occur if the driver file FSRedirector.sys (found in the AhsayOBM installation folder) for Run Direct restoration was not sign with a digital signature during the Ahsay customization and branding process.
===== Resolution =====
To resolve the issue, digitally sign the AhsayOBM installer.