===== [V7] ISSUE: After upgrading AhsayOBM / ACB from version 6.27.0.0 to 7.9.0.0 on Windows, all backup jobs show [UnsatisfiedLinkError] error =====
Article ID:
5226
Reviewed:
2016-12-13
Product Version:
AhsayOBM / AhsayACB: 7.5.0.0 to 7.x
OS: Windows
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
After upgrading AhsayOBM / ACB from version 6.27.0.0 to 7.9.0.0 on Windows, the following error message is received in the backup reports of all subsequent manual and scheduled backup:
No.
|
Type
|
Timestamp
|
Log
|
*
|
...
|
...
|
...
|
*
|
info
|
...
|
Start creating Shadow Copy Set...
|
*
|
erro
|
YYYY/MM/DD
hh:mm:ss
|
[UnsatisfiedLinkError] com.ahsay.obx.core.backup.file.ShadowCopy.getVolume
ShadowNameByOtherProvider (Ljava/util/ArrayList;ILcom/ahsay/afc/event/
BackupSetEvent;Ljava/lang/String;Z)J
|
*
|
...
|
...
|
...
|
===== Cause =====
This error can be caused by a customization / branding issue related to some of the .ico and or .icns files used for AhsayOBM / ACB (e.g. incorrect pixel dimensions).
As a result, the client application build process was not complete properly, and the following DLL files shwcpy2k332.dll, shwcpy2k364.dll, shwcpyxp32.dll and shwcpyxp64.dll for the client agents' installer were not properly updated.
===== Resolution =====
To resolve the issue, re-upload the correct AhsayOBM / ACB .ico and .icns files (example: desktop.ico, installer.ico, uninstall.ico, desktop.icns, installer.icns etc) with the correct pixel dimensions.
For details of the pixel dimensions, please refer to the following pages on the AhsayCBS web console:
-
Select System Settings, Basic, then select Administrative Access, system, Rebrand Clients, and Custom Files - OBM
-
Select System Settings, Basic, then select Administrative Access, system, Rebrand Clients, and Custom Files - OBC
-
Select System Settings, Basic, then select Administrative Access, system, Rebrand Clients, and Custom Files - ACB
Rebuild the AhsayOBM / ACB clients after correcting the customization / branding issue.
===== Keywords =====
shwcpy2k332.dll, shwcpy2k364.dll, shwcpyxp32.dll, shwcpyxp64.dll, customization, ico, icns, pixel dimension, branding, images, UnsatisfiedLinkError