===== [V7] ISSUE: After upgrading AhsayOBM / ACB from version 6.27.0.0 to 7.9.0.0 on Windows, all backup jobs show [UnsatisfiedLinkError] error ===== Article ID: 5226
Reviewed: 2016-12-13

Product Version:
AhsayOBM / AhsayACB: 7.5.0.0 to 7.x
OS: Windows ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== After upgrading AhsayOBM / ACB from version 6.27.0.0 to 7.9.0.0 on Windows, the following error message is received in the backup reports of all subsequent manual and scheduled backup:
No. Type Timestamp Log
* ... ... ...
* info ... Start creating Shadow Copy Set...
* erro YYYY/MM/DD hh:mm:ss [UnsatisfiedLinkError] com.ahsay.obx.core.backup.file.ShadowCopy.getVolume
ShadowNameByOtherProvider (Ljava/util/ArrayList;ILcom/ahsay/afc/event/
BackupSetEvent;Ljava/lang/String;Z)J
* ... ... ...
===== Cause ===== This error can be caused by a customization / branding issue related to some of the .ico and or .icns files used for AhsayOBM / ACB (e.g. incorrect pixel dimensions).

As a result, the client application build process was not complete properly, and the following DLL files shwcpy2k332.dll, shwcpy2k364.dll, shwcpyxp32.dll and shwcpyxp64.dll for the client agents' installer were not properly updated. ===== Resolution ===== To resolve the issue, re-upload the correct AhsayOBM / ACB .ico and .icns files (example: desktop.ico, installer.ico, uninstall.ico, desktop.icns, installer.icns etc) with the correct pixel dimensions.

For details of the pixel dimensions, please refer to the following pages on the AhsayCBS web console:
Rebuild the AhsayOBM / ACB clients after correcting the customization / branding issue. ===== Keywords ===== shwcpy2k332.dll, shwcpy2k364.dll, shwcpyxp32.dll, shwcpyxp64.dll, customization, ico, icns, pixel dimension, branding, images, UnsatisfiedLinkError