Reviewed: 2016-12-12
Product Version:
AhsayCBS: 7.5.0.0 to 7.x
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== No backup reports are generated by AhsayCBS and clicking on the [Monitoring] > [Redirection Logs] > [Activities Log] page shows "Status Code : 500" error.
![](http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5224_0.png)
Cause:
The %CBS_INSTALL%/conf/rdr-lic.json file on AhsayCBS contains NULL characters or is corrupted. Which will cause AhsayCBS is thrown exception messages when the file is read, this will cause the internal jobs responsible for generating backup reports to not startup properly.
===== Resolution ===== To resolve this issue:
- Stop the AhsayCBS Service.
- Go to %CBS_INSTALL%/conf folder.
- Rename the rdr-lic.json file as rdr-lic.json.bak .
- Start the AhsayCBS Service.
===== Keywords ===== Status Code, backup report, Servlet Name, rdr-lic.json, AhsayCBS, Redirection Logs