===== [V7] ISSUE: AhsayOBM crashes when creating a MS SQL database backup set on a Windows 2008 32 bit machine ===== Article ID: 5203
Reviewed: 2016-10-12

Product Version:
AhsayOBM: 7.7.0.0 - 7.7.2.x
OS: Windows (32 bit) ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== AhsayOBM crash when creating a MS SQL database backup set on a x86 Windows 2008 Server.  The following errors are found in the Java crash log (hs_err_pidxxx.log) found in the AhsayOBM installation bin folder:

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x486094aa, pid=6728, tid=6748
#
# JRE version: Java(TM) SE Runtime Environment (7.0_76-b13) (build 1.7.0_76-b13)
# Java VM: Java HotSpot(TM) Client VM (24.76-b04 mixed mode windows-x86 )
# Problematic frame:
# C [VSSDatabaseBackup32.dll+0x294aa]
#
# Core dump written. Default location: C:\Program Files\AhsayOBM\bin\hs_err_pid6728.mdmp
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.

The following error is also displayed in the Windows Event Viewer:

Activation context generation failed for "C:\Program Files\AhsayOBM\bin\RunAsCmd64.exe".Error in manifest or policy file "C:\Program Files\AhsayOBM\bin\Microsoft.VC80.CRT.MANIFEST" on line 11. Component identity found in manifest does not match the identity of the component requested. Reference is Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b", type="win32", version="8.0.50727.762". Definition is Microsoft.VC80.CRT,processorArchitecture="x86", publicKeyToken="1fc8b3b9a1e18e3b", type="win32", version="8.0.50608.0". Please use sxstrace.exe for detailed diagnosis. ===== Cause ===== This is a known issue with AhsayOBM version 7.7.0.0 - 7.7.2.0 on x86 Windows 2008 Server with MS SQL database installed. ===== Resolution ===== To resolve the issue, patch the AhsayOBM application to version 7.9.0.0 or above. The instructions can be found by Clicking Here. ===== Keywords ===== MSSQL Server, Java crash, Windows 2008 32bit