Article ID:
5185
Reviewed:
2016-08-22
Product Version:
AhsayCBS: 7.7.0.0 to 7.x
OS: Windows
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
When adding a network drive as user home via the AhsayCBS console, the following error message is displayed:
The file/folder '\\' does not exist.
===== Cause =====
This issue is related to the default log on setting of the AhsayCBS service on Windows, which is started using a Local System account. This account does not have permission to access network shares.
===== Resolution =====
To resolve the issue, enable the 'Password protected network drive' option.
Enter the login credentials of an account with sufficient permission to access the password protect network drive:
Important:
Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter.
===== Keywords =====
add, create, user, account, mapped, userhome, network, shared