===== [V7] ISSUE: AhsayCBS service stopped with 'Exceed User Quota' error within 60 days evaluation period =====
Article ID:
5133
Reviewed:
2016-02-02
Product Version:
AhsayCBS: 7.5.0.0 - 7.5.0.2
OS: All platforms
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
Backup service stopped after upgrading AhsayOBS from version 6 to AhsayCBS version 7.5.0.0 - 7.5.0.2. Further checking on the Activities Log on the AhsayCBS console, the following error messages are displayed:
Timestamp | Type | Message | |
YYYY-MM-DD
hh:mm:ss |
LicenseInfo | Verifying online license, License Name = 'license_name', License Key = 'license_key' | |
...
|
LicenseInfo | Product Key Activation Requesting | |
...
|
LicenseError | Exceed User Quota. Backup Server Stopped | |
...
|
LicenseError | [Thread][Job][LicenseExpiryCheck]Exceed User Quota. Backup Server Stopped | |
... |
Client Software | Quota | Used | Available |
AhsayOBM | 10 | 12 | -2 |
AhsayACB | 10 | 2 | 8 |