===== [V7] FAQ: How to recover AhsayCBS system account password? =====
This article only applies to Ahsay software version 7
Article ID
: 5122
Reviewed
: 2019-03-27
Product Version:
AhsayCBS: All
OS: All platforms
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Description =====
This document contains information on how to recover the AhsayCBS system account password.
===== Steps =====
The AhsayCBS system account password is not recoverable. You can login the AhsayCBS web console by temporarily changing the system account password to "system", then modify the password again (to a password of your choice) in the AhsayCBS web console afterward.
To modify the system password, amend the "cbs.json" file located in:
${Install-Home}\conf
Value of ${Install-Home} for various operating system:
-
(Windows) C:\Program Files\AhsayCBS
-
(Linux) /usr/local/cbs
-
(AhsayUBS) /ubs/mnt/eslsfw/obsr/conf
-
Open "cbs.json" with a text editor such as Notepad++.
-
Search for the exact phrase
"Type":"ADMIN"
(or search for
ADMIN
with matching case)
cbs.json
|
...
|
... "MobileQuota":-1,
"Type":"ADMIN"
,"MsMailQuota":-1,"Pwd":"%hashed_password_entries%"...
|
...
|
|
Note: DO NOT search for the phrase %hashed_password_entries%, it is an example only, you will not see the same phrase on your server's cbs.json file.
Also, the ordering of the admin account parameters may be different on your AhsayCBS versions.
-
Edit the "Pwd" entry by replacing
"Pwd":"%hashed_password_entries%"
with
"Pwd":"u8XmYeEGxtzY3G3RhkVML8ujxxD7TY5xpgyT6vB38HM="
Similar to the example as follows:
cbs.json
|
...
|
... "MobileQuota":-1,"Type":"ADMIN","MsMailQuota":-1,
"Pwd":"u8XmYeEGxtzY3G3RhkVML8ujxxD7TY5xpgyT6vB38HM="
...
|
...
|
|
Note: Using a JSONViewer Notepad++ plugin, you can confirm if you have correctly edited the "cbs.json" file.
For the object with:
Name : system
Type : ADMIN
Confirm on the "Pwd" field:
-
Restart the AhsayCBS service afterward.
-
Login to the AhsayCBS web console with username "system" and password "system":
-
Edit the password by selecting Basic under System Settings:
-
Under Administrative Access, Select the system account, Profile, edit the password:
===== Keywords =====
cbs, obs, password, system, admin, administrator, lost, pwd, recovery, recover, pass-word