=====  [V7.3.2] ISSUE: Error [UpdateProgress]null (FileServiceError) displayed on AhsayCBS console when backup jobs are performed   =====

^ Article ID  ^ Reviewed Date  ^  AhsayCBS ^ Operating System  ^ 
|   5060      | 16/12/2015     |  7.3.2.0  |  All platforms    |  

===== Problem Description: =====

The following error message is displayed on the AhsayCBS console at 
[Backup / Restore] > [Activities Log], when a backup job of any type is performed:
^ Timestamp            ^ Login Name  ^  Owner    ^     Type             ^  Message            ^
| ... | ...   | ...  | ...     |... |{{:public:46_v7_basic_tile.png?200|}}
|  YYYY-MM-DD hh:mm:ss |username     | ...   |  FileServiceError    |[UpdateProgress]null |
|  YYYY-MM-DD hh:mm:ss |username     | ...   |  FileServiceError    |[UpdateProgress]null |
|  YYYY-MM-DD hh:mm:ss |username     | ...   |  FileServiceError    |[UpdateProgress]null |
|  YYYY-MM-DD hh:mm:ss |username     | ...   |  FileServiceError    |[UpdateProgress]null |
| ... | ...   | ...  | ...     |... |
Note:

The above null error messages will only be displayed on the AhsayCBS console, the backup / restore operation is not affected by the error messages (e.g. data backed up are still restorable).





===== Cause: =====
This is a known issue with AhsayCBS version 7.3.2.0.

===== Resolution: =====
To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above.

Perform the upgrade by executing the latest over your existing installation.

**Important Note:**

For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading. 

1.Login to the AhsayCBS console, under [System Settings], select [Basic]:

{{:public:46_v7_basic_tile.png?200|}}

2.Select [Administrative Access], then the corresponding system account (e.g. system):

{{:public:46_v7_administrative_access.png?600|}}

3.Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively:

{{:public:46_v7_rebrand.png?600|}}

===== Keywords: =====
null, backup, restore, UpdateProgress, [UpdateProgress], [UpdateProgress]null, FileServiceError