public:announcement:ahsay_v7_eol
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
public:announcement:ahsay_v7_eol [2021/06/25 15:27] clarence.lee |
public:announcement:ahsay_v7_eol [2023/05/29 14:56] (current) clarence.lee |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| ====== Ahsay Backup Software Version 7 Best Effort Support ====== | ====== Ahsay Backup Software Version 7 Best Effort Support ====== | ||
| - | According to the plan, Ahsay Backup Software Version 7 enter End-of-Life (EOL) stage on 1st January, 2022. To allow our partners to schedule their maintenance windows to upgrade their application, we have decided to initiate this process in 2 phases: | + | **Updated: 2023-May-29** |
| + | |||
| + | Ahsay Backup Software Version 7 has been End-of-Life (EOL) on 1st January, 2022. To allow our partners to schedule their maintenance windows to upgrade their application, we have decided to initiate this process in 2 phases: | ||
| ===== Phase 1 (30th June, 2021): Progressively de-supporting pre-v7.17.2.2 ===== | ===== Phase 1 (30th June, 2021): Progressively de-supporting pre-v7.17.2.2 ===== | ||
| Line 11: | Line 13: | ||
| Starting on 1st January, 2022, Customization of CBS/ACB/OBMv7 will be decommissioned. Partners are reminded to build and save their own branded installer on or before 31st December, 2021. | Starting on 1st January, 2022, Customization of CBS/ACB/OBMv7 will be decommissioned. Partners are reminded to build and save their own branded installer on or before 31st December, 2021. | ||
| - | After the EOL being in effect, limited support will apply to Version 7. Ahsay technical team (Support & Development) will offer “Best Effort Support” to all Version 7 partners who are under valid maintenance. Partners with valid maintenance will continue to have access to the **License Management Portal** so they can allocate their licenses if needed. | + | After the EOL being in effect, limited support will apply to Version 7. Ahsay Support Team will offer “Best Effort Support” to all Version 7 partners who are under valid maintenance. Partners with valid maintenance will continue to have access to the **License Management Portal** so they can allocate their licenses if needed. |
| ==== Scope of "Best Effort Support" ==== | ==== Scope of "Best Effort Support" ==== | ||
| Line 17: | Line 19: | ||
| * Same support hours under standard Support or Premium service | * Same support hours under standard Support or Premium service | ||
| - | * Providing guidance to upgrade to the v7.17.2.2 or Version 8 | + | * Providing guidance to upgrade to Version 8 & 9 |
| * Troubleshooting that includes assistance in retrieving and interpreting system logs | * Troubleshooting that includes assistance in retrieving and interpreting system logs | ||
| Line 23: | Line 25: | ||
| * Recovering backup or restore data if resolvable by our engineer | * Recovering backup or restore data if resolvable by our engineer | ||
| - | * Identifying whether enhancements are done in Version 8 | + | * Identifying whether enhancements are done in Version 8 & 9 |
| - | The above applies to the software release of v7.17.2.2. Any prior V7 release versions are outdated and Ahsay will not offer support any longer after Version 7 EOL. | + | The above applies to the software release of v7.17.2.2. Any prior Version 7 release versions are outdated and Ahsay will not offer support any longer after Version 7 EOL. |
| ==== "Best Effort Support" will NOT include ==== | ==== "Best Effort Support" will NOT include ==== | ||
| - | * Developing hotfix and bug fix that is covered in Version 8 | + | * Developing hotfix and bug fix |
| - | * Offering solution in protection from vulnerability covered in Java 8 and Tomcat 8. This can be fixed by upgrade to Version 8 | + | * Offering solution in protection from vulnerability covered in Java 8 and Tomcat 8. This can be fixed by upgrade to Version 9 |
| - | * Supporting new SSL certificates other than those already made available in the current Version 7 (i.e. v7.17.2.2) | + | * Supporting new SSL certificates other than those already made available in the current Version 9 (i.e. v9.5.4.0) |
| - | * Handling enhancement requests that are covered in Version 8, which include additional support for new versions of Operating Systems and Applications | + | * Handling feature enhancement requests, which include additional support for new versions of Operating Systems and Applications |
| - | * Releasing new service packs or updates to operating systems and applications already supported on Version 7 | + | Please contact us if you have any questions at [[mailto:partners-kb@ahsay.com|partners-kb@ahsay.com]] or by means of a support ticket in our [[https://poratl.ahsay.com/|Partners Portal]]. |
| - | Please contact us if you have any question on this Best Effort Support at [[mailto:partners-kb@ahsay.com|partners-kb@ahsay.com]] or by means of a support ticket in our [[https://www.ahsay.com/partners/|Partners Portal]]. | + | Remarks: \\ |
| + | **<color #ed1c24>#1</color>. If your license is not covered by valid maintenance, please DO NOT attempt to upgrade with a newer release. Running AhsayCBS which is released after your maintenance expiry date will result in server stop running.** \\ | ||
| + | \\ | ||
| + | **<color #ed1c24>#2</color>. As of 29 May 2023, the latest AhsayCBS version is 9.5.4.0. Refer to https://www.ahsay.com/jsp/en/downloads/ahsay-downloads_latest-software_ahsaycbs.jsp for the latest releases.**\\ | ||
| + | \\ | ||
| + | \\ | ||
public/announcement/ahsay_v7_eol.1624606042.txt.gz · Last modified: 2021/06/25 15:27 by clarence.lee