public:8060_issue:backup_installation_and_uninstallation_stuck
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public:8060_issue:backup_installation_and_uninstallation_stuck [2019/07/30 17:06] edward.chan created |
public:8060_issue:backup_installation_and_uninstallation_stuck [2021/12/13 09:56] (current) anna.olalia |
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| - | ===== ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed ===== | + | ===== [V8] ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed ===== |
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| - | 30/07/2019 | + | 2019-07-30 |
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| - | AhsayACB / AhsayOBM: 8.1 or above | + | AhsayACB / AhsayOBM: Pre-8.3 |
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| OS: Windows 10, version 1903 | OS: Windows 10, version 1903 | ||
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| - | The same issue can will also occur when performing a Exchange 2016 / 2019 Mail Level backup, Office 365 backup or Cloud File backup.  The backup process is stuck / stopped at the beginning of the backup job. | + | The same issue can also occur when performing an Exchange 2016 / 2019 Mail Level backup, Office 365 backup or Cloud File backup.  The backup process is stuck/stopped at the beginning of the backup job. |
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| ===== Cause ===== | ===== Cause ===== | ||
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| - | This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with anti-virus application installed. | + | This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with an anti-virus application installed. |
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| - | For backup or un-installation issue with AhsayOBM / ACB, patch the client application with the following hotfix: | + | For un-installation issue with AhsayOBM / ACB, patch the client application with the following hotfix: |
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| - | <font color=red>Important:</font> The fix is based on version 8.1.1.50 or above, ensure that the client application is on version 8.1.1.50 or above before applying the hotfix. | + | |
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| - | <li><font color=black>Download the hotfix file | + | <li><font color=black>Download the hotfix file at: |
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| <a href="http://download.ahsay.com/dev/hot-fixes/81/811106/obc-win-hotfix-task24070.zip">http://download.ahsay.com/dev/hot-fixes/81/811106/obc-win-hotfix-task24070.zip</a></font></li> | <a href="http://download.ahsay.com/dev/hot-fixes/81/811106/obc-win-hotfix-task24070.zip">http://download.ahsay.com/dev/hot-fixes/81/811106/obc-win-hotfix-task24070.zip</a></font></li> | ||
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| - | <li><font color=black>Extract the hotfix into the AhsayOBM / ACB installation bin folder and overwrite the existing content.</font></li> | + | <li><font color=black>Extract the hotfix into the AhsayOBM / ACB installation bin folder (e.g. C:\Program Files\AhsayOBM\bin) and overwrite the existing content.</font></li> |
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| ===== Keywords ===== | ===== Keywords ===== | ||
| - | index, corrupted, migrate, migration, upgrade, patch | + | install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop |
public/8060_issue/backup_installation_and_uninstallation_stuck.1564477581.txt.gz · Last modified: 2019/07/30 17:06 by edward.chan