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public:8007_faq:troubleshooting_problem_with_missing_scheduled_backup [2019/01/15 18:14] edward.chan created |
public:8007_faq:troubleshooting_problem_with_missing_scheduled_backup [2021/12/07 10:27] (current) anna.olalia |
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- | ===== FAQ: Troubleshooting problem with missing scheduled backup ===== | + | ===== [V8] FAQ: Troubleshooting problem with missing scheduled backup ===== |
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- | AhsayACB / AhsayOBM: 8.1 or above | + | AhsayACB / AhsayOBM: 8.1 to 8.x |
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OS: Windows | OS: Windows | ||
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Scheduled backup are not running (missed backup). | Scheduled backup are not running (missed backup). | ||
- | This article offers a guideline on how to troubleshoot for missed scheduled backup. | + | This article offers a guideline on how to troubleshoot for a missed scheduled backup. |
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- | To resolve the issue, ensure that the scheduled backups on the corresponding machine is configured properly, make sure that the correct computer name has been set in the AhsayCBS web console for the relevant backup set. | + | To resolve the issue, ensure that the scheduled backups on the corresponding machine are configured properly, make sure that the correct computer name has been set in the AhsayCBS web console for the relevant backup set. |
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- | In some cases, a missed backup job alert is received for backup job that was actually performed at the scheduled time (but at an incorrect time). | + | In some cases, a missed backup job alert is received for a backup job that was actually performed at the scheduled time (but at an incorrect time). |
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- | End-users may have their PC / server switched off, hibernated or in standby mode when the schedule is due to run, or network can be unavailable or being cut off during the scheduled backup time. | + | End-users may have their PC / server switched off, hibernated, or in standby mode when the schedule is due to run, or the network can be unavailable or being cut off during the scheduled backup time. |
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