public:5157_faq:troubleshooting_problem_with_missing_scheduled_backup
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public:5157_faq:troubleshooting_problem_with_missing_scheduled_backup [2019/08/09 15:33] ronnie.chan [5. Backup scheduled for incorrect computer] |
public:5157_faq:troubleshooting_problem_with_missing_scheduled_backup [2021/12/16 01:55] (current) anna.olalia |
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| - | ====== FAQ: Troubleshooting problem with missing scheduled backup ====== | + | ====== [V7] FAQ: Troubleshooting problem with missing scheduled backup ====== |
| **Article ID:** 5157 | **Article ID:** 5157 | ||
| - | **Reviewed:** 17/05/2016 | + | **Reviewed:** 2016-05-17 |
| - | **Product Version:** AhsayACB / AhsayOBM: 7.3.2.0 or above | + | **Product Version:** AhsayACB / AhsayOBM: 7.3.2.0 to 7.x |
| **OS:** Windows | **OS:** Windows | ||
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| + | <html> | ||
| + | <FONT COLOR=red SIZE=+1> | ||
| + | <B>ATTENTION</B> | ||
| + | 1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>] | ||
| + | </FONT> | ||
| + | </html> | ||
| + | |||
| This article offers a guideline on how to troubleshoot on case where scheduled backup job is not running. | This article offers a guideline on how to troubleshoot on case where scheduled backup job is not running. | ||
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| In the scheduler debug log, check if entries similar to the following example can be found: | In the scheduler debug log, check if entries similar to the following example can be found: | ||
| - | <WRAP prewrap> | ||
| <code> | <code> | ||
| [YYYY/MM/DD hh:mm:ss][info][BackupSet (Backup_ID)] Next backup will run in 0 hr 1 min 0 sec | [YYYY/MM/DD hh:mm:ss][info][BackupSet (Backup_ID)] Next backup will run in 0 hr 1 min 0 sec | ||
| [YYYY/MM/DD hh:mm:ss][info][BackupSet (Backup_ID)] Skipping scheduled backup on this computer. Schedule should run on ComputerName_A, current computer name: ComputerName_B | [YYYY/MM/DD hh:mm:ss][info][BackupSet (Backup_ID)] Skipping scheduled backup on this computer. Schedule should run on ComputerName_A, current computer name: ComputerName_B | ||
| </code> | </code> | ||
| - | </WRAP> | ||
| For each backup set, the scheduler service will verify if the computer name (of the machine where the scheduler service is running) is the same as the computer name specified in the backup set setting. | For each backup set, the scheduler service will verify if the computer name (of the machine where the scheduler service is running) is the same as the computer name specified in the backup set setting. | ||
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| Under [Users, Groups & Policies] > [Backup User] > [username] > [Backup Set] > [Backup Schedule]: | Under [Users, Groups & Policies] > [Backup User] > [username] > [Backup Set] > [Backup Schedule]: | ||
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| {{public:5157_2.png}} | {{public:5157_2.png}} | ||
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| ==== 11. Backup client installation on guest virtual machine hosted by VMware Fusion ==== | ==== 11. Backup client installation on guest virtual machine hosted by VMware Fusion ==== | ||
| Check if 'Mirrored Folders' is enabled for Desktop: | Check if 'Mirrored Folders' is enabled for Desktop: | ||
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| <html> | <html> | ||
| <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1233"/> | <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1233"/> | ||
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| In some cases, scheduled backup may not run with this option enabled, please disable the option to resolve the issue. | In some cases, scheduled backup may not run with this option enabled, please disable the option to resolve the issue. | ||
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| <html> | <html> | ||
| <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1234"/> | <img style="width:75%; border:thin solid black" onclick="viewableArea(this);" src="https://forum.ahsay.com/download/file.php?id=1234"/> | ||
public/5157_faq/troubleshooting_problem_with_missing_scheduled_backup.1565336014.txt.gz · Last modified: 2019/08/09 15:33 by ronnie.chan