public:how_to_apply_hotfix_to_ahsayobm_ahsayacb
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public:how_to_apply_hotfix_to_ahsayobm_ahsayacb [2022/07/25 13:17] kirk.lim |
public:how_to_apply_hotfix_to_ahsayobm_ahsayacb [2023/05/03 17:12] clarence.lee |
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| This information can be found on the Hotfix Release History page: \\ | This information can be found on the Hotfix Release History page: \\ | ||
| - | * [[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|Hotfix for v7]] | + | * [[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|Hotfix for v7]] |
| - | * [[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|Hotfix for v8]] | + | * [[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|Hotfix for v8]] |
| - | * [[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|Hotfix for v9]] | + | * [[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|Hotfix for v9]] |
| \\ | \\ | ||
| - | The instructions provided are for default Ahsay branding and default paths. If your software is branded or uses custom paths, you'll need to substitute with your branding or path. | + | The instructions provided are for default Ahsay branding and default paths. If your software is branded or uses custom paths, substitute with your customized name or path. |
| \\ | \\ | ||
| Line 15: | Line 15: | ||
| ===== Hotfix installation instructions for AhsayOBM ===== | ===== Hotfix installation instructions for AhsayOBM ===== | ||
| - | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
| - | 2. Make sure no backup or restore job is in progress. Close OBM if it is opened. \\ | + | <WRAP INDENT> |
| + | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
| + | </WRAP> | ||
| + | |||
| + | 2. Make sure no backup or restore job is in progress. Close the OBM GUI window if it is opened. \\ | ||
| 3. Shutdown the backup client service by: \\ | 3. Shutdown the backup client service by: \\ | ||
| <WRAP INDENT> | <WRAP INDENT> | ||
| Line 80: | Line 85: | ||
| </WRAP> | </WRAP> | ||
| - | 7. (For Windows only) Open the AhsayOBM system tray icon from ''[Start Menu] > [All Programs] > [AhsayOBM] > [AhsayOBM]'' , login , and confirm version | + | 7. Confirm version is higher: Open the AhsayOBM GUI application, Login to OBM, then click on icon [ i ] in the upper-right of window. The version should reflect the hotfix just installed. |
| + | <HTML> | ||
| + | <!-- Open the AhsayOBM system tray icon from ''[Start Menu] > [All Programs] > [AhsayOBM] > [AhsayOBM]'' , login , and confirm version (click [ i ] icon in upper-right of app) | ||
| + | --> | ||
| + | </HTML> | ||
| 8. Installation is now complete. | 8. Installation is now complete. | ||
| Line 87: | Line 96: | ||
| ===== Hotfix installation instructions for AhsayACB ===== | ===== Hotfix installation instructions for AhsayACB ===== | ||
| - | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
| - | 2. Make sure no backup or restore job is in progress. Close ACB if it is opened. \\ | + | <WRAP INDENT> |
| + | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
| + | </WRAP> | ||
| + | |||
| + | 2. Make sure no backup or restore job is in progress. Close the ACB GUI window if it is opened. \\ | ||
| 3. Shutdown the backup client service by: \\ | 3. Shutdown the backup client service by: \\ | ||
| <WRAP INDENT> | <WRAP INDENT> | ||
| Line 136: | Line 150: | ||
| </WRAP> | </WRAP> | ||
| - | 7. (For Windows only) Open the AhsayACB system tray icon from ''[ Start Menu ] > [ All Programs ] > [ AhsayACB ] > [ AhsayACB ]'' , login , and confirm version | + | 7. Confirm version is higher: Open the AhsayACB GUI application, Login to ACB, then click on icon [ i ] in the upper-right of window. The version should reflect the hotfix just installed. |
| + | <HTML> | ||
| + | <!-- 7. (For Windows only) Open the AhsayACB system tray icon from ''[ Start Menu ] > [ All Programs ] > [ AhsayACB ] > [ AhsayACB ]'' , login , and confirm version | ||
| + | --> | ||
| + | </HTML> | ||
| 8. Installation is now complete. | 8. Installation is now complete. | ||
| Line 144: | Line 162: | ||
| ===== Hotfix installation instructions for AhsayOBM for Synology NAS ===== | ===== Hotfix installation instructions for AhsayOBM for Synology NAS ===== | ||
| - | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
| + | <WRAP INDENT> | ||
| + | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
| + | </WRAP> | ||
| 2. Turn off scheduler daemon, if it is enabled, in //AhsayOBM->Settings// . | 2. Turn off scheduler daemon, if it is enabled, in //AhsayOBM->Settings// . | ||
| - | 3. Make sure no backup or restore job is in progress. Close OBM if it is opened. | + | 3. Make sure no backup or restore job is in progress. Close OBM application if it is opened. |
| 4. Enable the SSH service in "Control Panel"->"Terminal & SNMP". | 4. Enable the SSH service in "Control Panel"->"Terminal & SNMP". | ||
| Line 184: | Line 205: | ||
| ===== Hotfix installation instructions for AhsayOBM for QNAP NAS ===== | ===== Hotfix installation instructions for AhsayOBM for QNAP NAS ===== | ||
| - | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
| + | <WRAP INDENT> | ||
| + | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
| + | </WRAP> | ||
| 2. Go to QNAP Web Console -> ''[Control Panel] > [Telnet / SSH]'' to enable "Allow SSH Connection" and "Enable SFTP" option. By default, the port number is "22" | 2. Go to QNAP Web Console -> ''[Control Panel] > [Telnet / SSH]'' to enable "Allow SSH Connection" and "Enable SFTP" option. By default, the port number is "22" | ||
public/how_to_apply_hotfix_to_ahsayobm_ahsayacb.txt · Last modified: 2023/05/03 17:12 by clarence.lee