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public:how_to_apply_hotfix_to_ahsayobm_ahsayacb [2022/07/25 12:05] kirk.lim [Hotfix installation instructions for AhsayOBM for QNAP NAS] |
public:how_to_apply_hotfix_to_ahsayobm_ahsayacb [2023/05/03 17:12] clarence.lee |
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This information can be found on the Hotfix Release History page: \\ | This information can be found on the Hotfix Release History page: \\ | ||
- | * [[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|Hotfix for v7]] | + | * [[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|Hotfix for v7]] |
- | * [[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|Hotfix for v8]] | + | * [[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|Hotfix for v8]] |
- | * [[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|Hotfix for v9]] | + | * [[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|Hotfix for v9]] |
+ | \\ | ||
+ | The instructions provided are for default Ahsay branding and default paths. If your software is branded or uses custom paths, substitute with your customized name or path. | ||
+ | \\ | ||
---- | ---- | ||
===== Hotfix installation instructions for AhsayOBM ===== | ===== Hotfix installation instructions for AhsayOBM ===== | ||
- | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
- | 2. Make sure no backup or restore job is in progress. Close OBM if it is opened. \\ | + | <WRAP INDENT> |
+ | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
+ | </WRAP> | ||
+ | |||
+ | 2. Make sure no backup or restore job is in progress. Close the OBM GUI window if it is opened. \\ | ||
3. Shutdown the backup client service by: \\ | 3. Shutdown the backup client service by: \\ | ||
<WRAP INDENT> | <WRAP INDENT> | ||
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</WRAP> | </WRAP> | ||
- | 7. (For Windows only) Open the AhsayOBM system tray icon from ''[Start Menu] > [All Programs] > [AhsayOBM] > [AhsayOBM]'' , login , and confirm version | + | 7. Confirm version is higher: Open the AhsayOBM GUI application, Login to OBM, then click on icon [ i ] in the upper-right of window. The version should reflect the hotfix just installed. |
+ | <HTML> | ||
+ | <!-- Open the AhsayOBM system tray icon from ''[Start Menu] > [All Programs] > [AhsayOBM] > [AhsayOBM]'' , login , and confirm version (click [ i ] icon in upper-right of app) | ||
+ | --> | ||
+ | </HTML> | ||
8. Installation is now complete. | 8. Installation is now complete. | ||
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===== Hotfix installation instructions for AhsayACB ===== | ===== Hotfix installation instructions for AhsayACB ===== | ||
- | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
- | 2. Make sure no backup or restore job is in progress. Close ACB if it is opened. \\ | + | <WRAP INDENT> |
+ | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
+ | </WRAP> | ||
+ | |||
+ | 2. Make sure no backup or restore job is in progress. Close the ACB GUI window if it is opened. \\ | ||
3. Shutdown the backup client service by: \\ | 3. Shutdown the backup client service by: \\ | ||
<WRAP INDENT> | <WRAP INDENT> | ||
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</WRAP> | </WRAP> | ||
- | 7. (For Windows only) Open the AhsayACB system tray icon from ''[ Start Menu ] > [ All Programs ] > [ AhsayACB ] > [ AhsayACB ]'' , login , and confirm version | + | 7. Confirm version is higher: Open the AhsayACB GUI application, Login to ACB, then click on icon [ i ] in the upper-right of window. The version should reflect the hotfix just installed. |
+ | <HTML> | ||
+ | <!-- 7. (For Windows only) Open the AhsayACB system tray icon from ''[ Start Menu ] > [ All Programs ] > [ AhsayACB ] > [ AhsayACB ]'' , login , and confirm version | ||
+ | --> | ||
+ | </HTML> | ||
8. Installation is now complete. | 8. Installation is now complete. | ||
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===== Hotfix installation instructions for AhsayOBM for Synology NAS ===== | ===== Hotfix installation instructions for AhsayOBM for Synology NAS ===== | ||
- | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
+ | <WRAP INDENT> | ||
+ | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
+ | </WRAP> | ||
2. Turn off scheduler daemon, if it is enabled, in //AhsayOBM->Settings// . | 2. Turn off scheduler daemon, if it is enabled, in //AhsayOBM->Settings// . | ||
- | 3. Make sure no backup or restore job is in progress. Close OBM if it is opened. | + | 3. Make sure no backup or restore job is in progress. Close OBM application if it is opened. |
4. Enable the SSH service in "Control Panel"->"Terminal & SNMP". | 4. Enable the SSH service in "Control Panel"->"Terminal & SNMP". | ||
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9. Change directory to **/tmp/obmhotfix**, then Unpack the hofix by calling "**//7z x <hotfix>.zip//**". | 9. Change directory to **/tmp/obmhotfix**, then Unpack the hofix by calling "**//7z x <hotfix>.zip//**". | ||
- | 10. Copy the files to the application home, i.e. **/volume1/@appstore/AhsayOBM/obm/bin** by calling ''**cp -R bin/* /volume1/@appstore/AhsayOBM/obm/bin**'' | + | 10. Copy the files to the application home, e.g. **/volume1/@appstore/AhsayOBM/obm/bin** by calling ''**cp -R bin/* /volume1/@appstore/AhsayOBM/obm/bin**'' |
<WRAP INDENT> | <WRAP INDENT> | ||
**Overview** | **Overview** | ||
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11. Remove the temp directory. | 11. Remove the temp directory. | ||
- | 12. Set the permissions for the hotfix files, i.e. ''chmod 755 -R /volume1/@appstore/AhsayOBM/obm/wui'' | + | 12. Set the permissions for the hotfix files, e.g. ''chmod 755 -R /volume1/@appstore/AhsayOBM/obm/wui'' |
\\ | \\ | ||
Repeat for all files copied. | Repeat for all files copied. | ||
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===== Hotfix installation instructions for AhsayOBM for QNAP NAS ===== | ===== Hotfix installation instructions for AhsayOBM for QNAP NAS ===== | ||
- | 1. Download the required hotfix from the Hotfix Release History page: ([[https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ | + | 1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://portal.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ |
+ | <WRAP INDENT> | ||
+ | Alternatively, you were provided with a specific hotfix to correct an issue, use that download instead. | ||
+ | </WRAP> | ||
2. Go to QNAP Web Console -> ''[Control Panel] > [Telnet / SSH]'' to enable "Allow SSH Connection" and "Enable SFTP" option. By default, the port number is "22" | 2. Go to QNAP Web Console -> ''[Control Panel] > [Telnet / SSH]'' to enable "Allow SSH Connection" and "Enable SFTP" option. By default, the port number is "22" | ||
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</WRAP> | </WRAP> | ||
- | 8. Set the permissions for the hotfix files, i.e. ''chmod 755 -R /share/CACHEDEV1_DATA/.qpkg/AhsayOBM/obm/wui'' , or ''chmod 755 -R /share/MD0_DATA/.qpkg/AhsayOBM/obm/wui'' | + | 8. Set the permissions for the hotfix files, e.g. ''chmod 755 -R /share/CACHEDEV1_DATA/.qpkg/AhsayOBM/obm/wui'' , or ''chmod 755 -R /share/MD0_DATA/.qpkg/AhsayOBM/obm/wui'' |
\\ | \\ | ||
Repeat for all files copied.\\ | Repeat for all files copied.\\ |