public:file_general
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public:file_general [2017/03/17 18:53] yuk.cheng created |
public:file_general [2019/08/09 15:55] ronnie.chan [Issues] |
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| + | ====== File / General ====== | ||
| + | Below are the FAQs and Issues related to File backup set type. | ||
| + | |||
| + | ==== FAQs ==== | ||
| + | |||
| + | * [[public:5000_faq:ahsay_hardware_requirement_list_hrl_for_version_7.3_or_above|Ahsay Hardware Requirement List (HRL)]] for version 7.3 or above | ||
| + | * [[public:5001_faq:ahsay_software_compatibility_list_scl_for_version_7.3_or_above|Ahsay Software Compatibility List (SCL)]] for version 7.3 or above | ||
| + | * [[public:5250_faq:ahsay_software_compatibility_list_scl_for_granular_and_opendirect_restore|Ahsay Software Compatibility List (SCL) for Granular and OpenDirect Restore]] | ||
| + | * [[public:5008_faq:how_to_create_a_file_backup_set_with_ahsayobm_or_ahsayacb|How to create a file backup set with AhsayOBM or AhsayACB?]] | ||
| + | * [[public:5036_faq:transfer_rate_of_backup_is_very_inconsistent_e.g._randomly_paused_at_0_bit_s|Transfer rate of backup is very inconsistent (e.g. randomly paused at 0 bit/s)?]] | ||
| + | * [[public:5057_faq:where_are_the_backup_client_application_logs_stored_at|How to find AhsayOBM / AhsayACB logs?]] | ||
| + | * [[public:5172_faq:how_to_effectively_communicate_your_technical_support_issue|How to effectively communicate your technical support issue]] | ||
| + | * [[public:5053_faq:differences_between_ahsay_software_version_6|Differences between Ahsay Software version 6 & 7]] | ||
| + | |||
| + | ==== Issues ==== | ||
| + | |||
| + | * [[public:5062_issue:error_java.lang.nullpointerexception_displayed_when_deleting_a_backup_account|Error java.lang.NullPointerException displayed when deleting a backup account]] | ||
| + | * [[public:5088_issue:ms_exchange_server_backup_job_cannot_run_to_completion_for_backup_set_with_backup_schedule_disabled|MS Exchange server backup job cannot run to completion (for backup set with backup schedule disabled)]] | ||
| + | * [[public:5090_issue:xhost_command_not_found_error_when_running_the_runconfigurator.sh_script_file|xhost command not found error when running the RunConfigurator.sh script file]] | ||
| + | * [[public:5092_issue:error_java.lang.nullpointerexception_displayed_when_deleting_a_system_account|Error java.lang.NullPointerException displayed when deleting a system account]] | ||
| + | * [[public:5095_issue:manual_backup_job_is_interrupted_by_scheduler_for_backup_set_with_schedule_to_stop_after_x_hours_enabled|Manual backup job is interrupted by scheduler for backup set with schedule to "stop after x hours" enabled]] | ||
| + | * [[public:5101_unable_to_do_offsite_backup_error_initializing_bptree|Unable to do Offsite backup (Error initializing bptree)]] | ||
| + | * [[public:5118_issue:incorrect_client_usage_and_add-on_module_usage_displayed_for_sub_admin_account|Incorrect client usage and add-on module usage displayed for sub admin account]] | ||
| + | * [[public:5125_issue:trial_user_reminders_are_sent_every_15_minutes|Trial User Reminders are sent every 15 minutes]] | ||
| + | * [[public:5134_issue:replication_traffic_limit_does_not_work_when_set_to_0_kb_s_data_are_still_replicated|Replication traffic limit does not work when set to 0 Kb/s (data are still replicated)]] | ||
| + | * [[public:5137_issue:incorrect_error_message_returned_when_calling_updatefilter.do_api_filter_name_is_already_in_use|Incorrect error message returned when calling UpdateFilter.do API (Filter name is already in use)]] | ||
| + | * [[public:5142_issue:continuous_backup_does_not_backup_any_data_if_apply_to_file_size_setting_is_set_to_unlimited|Continuous Backup does not backup any data if [Apply to File Size] setting is set to [Unlimited]] | ||
| + | * [[public:5143_issue:backup_data_on_single_storage_destination_is_not_restorable_after_converting_destination_into_part_of_a_destination_pool|Backup data on Single Storage Destination is not restorable after converting destination into part of a Destination Pool]] | ||
| + | * [[public:5153_issue:index_file_for_destination_of_backup_set_is_found_to_be_corrupted_user_prompted_to_delete_all_data_when_performing_data_integrity_check|Index file for destination of backup set is found to be corrupted (User prompted to delete all data when performing data integrity check)]] | ||
| + | * [[public:5160_issue:incorrect_destination_type_pre-v7_displayed_for_missed_backup_job_backup_set_with_version_7_destination|Incorrect destination type Pre-v7 displayed for missed backup job (backup set with version 7 destination)]] | ||
| + | * [[public:5184_issue:cannot_configure_timezone_setting_with_gmt_-xx:30_or_gmt_13:00_using_the_adduser.do_api|Cannot configure timezone setting with GMT+/-xx:30 or GMT+13:00 using the AddUser.do API]] | ||
| + | * [[public:5188_issue:usercachemanager.login_error_message_from_active_directory_ldap:error_code_49|[UserCacheManager.login] Error message from Active Directory LDAP: error code 49?]] | ||
| + | * [[public:5212_another_backup_job_is_still_running._backup_skipped|ISSUE: Another backup job is still running. Backup skipped]] | ||
| + | * [[public:5216_issue:cannot_start_shadow_copy_reason_the_writer_operation_failed_because_of_an_error_that_might_recur_if_another_shadow_copy_is_created._vss_e_writererror_nonretryable|“Cannot start shadow copy, reason = The writer operation failed because of an error that might recur if another shadow copy is created. (VSS_E_WRITERERROR_NONRETRYABLE)”]] | ||
| + | * [[public:5233_issue:cmd.exe_was_started_with_the_above_path_as_the_current_directory._unc_paths_are_not_supported._defaulting_to_windows_directory._when_running_a_windows_batch_file_as_a_pre_or_post_backup_command_from_a_network_drive|The warning “CMD.EXE was started with the above path as the current directory. UNC paths are not supported. Defaulting to Windows directory.” when running a Windows batch file as a pre or post backup command from a network drive]] | ||
| + | * [[public:5246_issue:ahsayobm_ahsayacb_v7_file_backup_jobs_ends_with_snapshot_for_shadow_copy_set_is_missing_backup_terminate._error|AhsayOBM/AhsayACB v7 file backup jobs ends with "Snapshot for Shadow Copy Set is missing, backup terminate." error]] | ||
| + | * [[public:5260_issue:access_is_denied_error_when_restoring_files_folders_using_granular_restore|"Access is denied" error when restoring files/folders using Granular Restore]] | ||
| + | * [[public:5261_issue:onedrivemanager.getappname_invalid_sclientid:null_error_after_selecting_onedrive_backup_destination_to_restore_files|"[OneDriveManager.getAppName] Invalid sClientid: null" error after selecting OneDrive backup destination to restore files]] | ||
| + | * [[public:5262_issue:gdrivemanager.getappname_invalid_sclientid:null_error_after_selecting_google_drive_backup_destination_to_restore_files|"[GDriveManager.getAppName] Invalid sClientid: null" error after selecting Google Drive backup destination to restore files]] | ||
| + | * [[public:5263_issue:failed_to_access_destination._reason_error_summary:invalid_access_token_..._error:tag:invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|"Failed to access destination. Reason="{"Error_summary":invalid_access_token/...,"error": {".tag":"invalid_access_token"}}" error after selecting DropBox destination to restore files]] | ||
| + | * [[public:5273_issue:new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|"[New File] File="/filename01" Error="[IOException] [NixUtil.c][read] Invalid argument" when backing up files on Linux machine]] | ||
public/file_general.txt · Last modified: 2022/11/28 11:12 by kirk.lim