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You are here: Ahsay Wiki » Welcome to AhsayWiki » Documents and Guides » v8 » obm » AhsayOBM Exchange Server 2013 / 2016 /2019 (EWS) Mail-Level Backup and Restore Guide » 2. Preparation for Backup and Restore
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public:documents_and_guides:v8:obm:exchange-mail-level-backup-ews:preparation [2020/04/29 14:03]
ronnie.chan 		public:documents_and_guides:v8:obm:exchange-mail-level-backup-ews:preparation [2020/04/29 14:27]
ronnie.chan
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 ==== 2.1.4 AhsayOBM Installation ====  ==== 2.1.4 AhsayOBM Installation ==== 
  
-AhsayOBM v8.1.0.0 or above must be installed either on the Exchange Server ​ 2016 / 2019 hosting the database or on the remote backup machine. +  * AhsayOBM v8.1.0.0 or above must be installed either on the Exchange Server ​ 2016 / 2019 hosting the database or on the remote backup machine. 
- +  ​* ​AhsayOBM v8.3.0.96 or above must be installed either on the Exchange Server 2013  hosting the database or on the remote backup machine.
-AhsayOBM v8.3.0.96 or above must be installed either on the Exchange Server 2013  hosting the database or on the remote backup machine.+
  
 ==== 2.1.5 Microsoft Exchange Mailbox Add-On Module ====  ==== 2.1.5 Microsoft Exchange Mailbox Add-On Module ==== 
Line 89: Line 88:
 ==== 2.1.13 Operating System ====  ==== 2.1.13 Operating System ==== 
  
-1.   For AhsayOBM installed on the Exchange Server 2013/​2016/​2019,​ the operating system must be Windows Server 2012/ 2012 R2/ 2016 / 2019 or above. +  ​* For AhsayOBM installed on the Exchange Server 2013/​2016/​2019,​ the operating system must be Windows Server 2012/ 2012 R2/ 2016 / 2019 or above. 
- +  ​* ​For AhsayOBM installed on the remote backup machine, the operating system must be Windows 7/ 8/ 8.1/ 10 or Windows Server 2008/ 2008 R2/ 2012/ 2012 R2/ 2016 / 2019 or above.
-2.   For AhsayOBM installed on the remote backup machine, the operating system must be Windows 7/ 8/ 8.1/ 10 or Windows Server 2008/ 2008 R2/ 2012/ 2012 R2/ 2016 / 2019 or above.+
  
 ==== 2.1.14 Supported Exchange Server 2013 / 2016 / 2019 Version ====  ==== 2.1.14 Supported Exchange Server 2013 / 2016 / 2019 Version ==== 
Line 133: Line 131:
  
 1. Click Start > **Control Panel** > **Administrative Tools**, and then click **Active Directory Users and Computers**. 1. Click Start > **Control Panel** > **Administrative Tools**, and then click **Active Directory Users and Computers**.
 +
 2. Browse to the organization unit containing the corresponding operating system account. 2. Browse to the organization unit containing the corresponding operating system account.
 +
 3. Right click on the user, and select **Properties**. 3. Right click on the user, and select **Properties**.
  
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 The Windows user account must have an Exchange Server mailbox. Refer to the URL below for more information. The Windows user account must have an Exchange Server mailbox. Refer to the URL below for more information.
 +<WRAP indent>
  
-Exchange Server 2013/​2016/​2019+=== Exchange Server 2013/​2016/​2019 ​===
  
-Refer to the following article from Microsoft for more details on how to check if an account is mailbox enabled and how to enable it:+{{public:documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image076.png?​800}}
  
-https://​docs.microsoft.com/​en-us/​Exchange/​recipients/​create-user-mailboxes?​view=exchserver-2019+Refer to the following article from Microsoft for more details on how to check if an account is mailbox enabled and how to enable it: [[https://​docs.microsoft.com/​en-us/​Exchange/​recipients/​create-user-mailboxes?​view=exchserver-2019]]
  
-Exchange Server 2013+=== Exchange Server 2013 ===
  
 Refer to the following article from Microsoft for more details on how to check if an account is mailbox enabled. Refer to the following article from Microsoft for more details on how to check if an account is mailbox enabled.
-https://​docs.microsoft.com/​en-us/​exchange/​create-user-mailboxes-exchange-2013-help+[[https://​docs.microsoft.com/​en-us/​exchange/​create-user-mailboxes-exchange-2013-help]]
  
-Grant Mailbox Access Permission (Full Access)+=== Grant Mailbox Access Permission (Full Access) ​===
  
 Enter the following command in the Exchange Management Shell Enter the following command in the Exchange Management Shell
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 Get-Mailbox | Add-MailboxPermission –User “%os_username%” –AccessRights FullAccess Get-Mailbox | Add-MailboxPermission –User “%os_username%” –AccessRights FullAccess
  
-Example: granting permission to “administrator” account+**Example:** granting permission to “administrator” account
  
 Get-Mailbox | Add-MailboxPermission –User “administrator” –AccessRights FullAccess Get-Mailbox | Add-MailboxPermission –User “administrator” –AccessRights FullAccess
 +</​WRAP>​
  
 ==== 2.1.18 ​ Login Name Format Requirement ====  ==== 2.1.18 ​ Login Name Format Requirement ==== 
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 Ensure that the “Hide from address lists” option is unchecked for all mailboxes to be selected for backup. ​ Mailbox hidden from the address list will not be shown in the backup source selection menu. Ensure that the “Hide from address lists” option is unchecked for all mailboxes to be selected for backup. ​ Mailbox hidden from the address list will not be shown in the backup source selection menu.
 +
 +{{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image078.png?​800}}
  
 ==== 2.1.20 ​ Port Configuration ====  ==== 2.1.20 ​ Port Configuration ==== 
  
-As Exchange 2013 / 2016 / 2019 mail level backup and restore is implemented using Microsoft EWS API (Exchange Web Services), which enables AhsayOBM to access mailbox items such as email message, meetings, notes, calendar, contact, etc., without any additional installation or complicated setup required on the Exchange 2013 / 2016 / 2019 Server or remote backup machine, only port 443 must be configured to allow communication between AhsayOBM and Exchange server.+As Exchange 2013 / 2016 / 2019 mail level backup and restore is implemented using Microsoft EWS API (Exchange Web Services), which enables AhsayOBM to access mailbox items such as email message, meetings, notes, calendar, contact, etc., without any additional installation or complicated setup required on the Exchange 2013 / 2016 / 2019 Server or remote backup machine, only **port 443** must be configured to allow communication between AhsayOBM and Exchange server.
  
 ==== 2.1.21 ​ Exchange related Windows Services ====  ==== 2.1.21 ​ Exchange related Windows Services ==== 
  
-Ensure all MS Exchange related services have been started, particularly the MS Exchange Information Store.+Ensure all MS Exchange related services have been started, particularly the **MS Exchange Information Store**.
  
-To verify this setting, launch the Services menu by clicking Start then typing “Services” in the search box. All Exchange related services should be started by default, in case it is not, turn it on by right clicking the item and then select Start.+To verify this setting, launch the Services menu by clicking Start then typing “Services” in the search box. All Exchange related services should be started by default, in case it is not, turn it on by right clicking the item and then select ​**Start**.
  
-Ex2013_Services-resize.PNG+{{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image080.png?800}}
  
 ==== 2.1.22 ​ MS Exchange Databases ====  ==== 2.1.22 ​ MS Exchange Databases ==== 
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 Ensure the MS Exchange Mailbox and Public Folder databases are mounted. This can be verified by Exchange Management Shell or Exchange Admin Center (EAC). Ensure the MS Exchange Mailbox and Public Folder databases are mounted. This can be verified by Exchange Management Shell or Exchange Admin Center (EAC).
  
-*       ​Type the following command in the Exchange Management Shell. +  ​* Type the following command in the Exchange Management Shell. 
 +<WRAP indent>​ 
 +<​code>​
 Get-MailboxDatabase Get-MailboxDatabase
 +</​code>​
  
-*       ​Exchange Admin Center (EAC)+{{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image082.png?​800}} 
 + 
 +</​WRAP>​ 
 +   
 +  ​* Exchange Admin Center (EAC) \\ {{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image084.png?​800}}
  
  
 ==== 2.1.23 Windows PowerShell ====  ==== 2.1.23 Windows PowerShell ==== 
  
-Windows PowerShell 5.1 Engine for Exchange Server 2016/2019+<WRAP indent>​ 
 +=== Windows PowerShell 5.1 Engine for Exchange Server 2016/​2019 ​===
  
 Ensure that Windows PowerShell 5.1 Engine is installed. Ensure that Windows PowerShell 5.1 Engine is installed.
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 To install the feature: To install the feature:
  
-1.   Navigate to Server Manager > Manage, then select Add Roles and Features.+  ​* Navigate to **Server Manager** > **Manage**, then select ​**Add Roles and Features**.
  
-2.   On the Select installation type screen, select Role-based or feature-based installation.+  ​* On the **Select installation type** screen, select ​**Role-based or feature-based** installation.
  
-3.   Select the target server.+  ​* **Select** the target server.
  
-4.   On the Select features screen, go to the Features option, check the box next to Windows PowerShell 5.1 Engine.+  ​* On the Select ​**features** screen, go to the **Features** option, check the box next to **Windows PowerShell 5.1 Engine**. \\ {{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image086.png?800}}
  
-Windows PowerShell 2.0 Engine for Exchange Server 2013+=== Windows PowerShell 2.0 Engine for Exchange Server 2013 ===
  
 Make sure the Windows PowerShell 2.0 Engine is installed. Make sure the Windows PowerShell 2.0 Engine is installed.
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 To install the feature: To install the feature:
  
-1.   Navigate to Server Manager > Manage, then select Add Roles and Features.+  ​* Navigate to Server Manager > Manage, then select Add Roles and Features.
  
-2.   On the Select installation type screen, select Role-based or feature-based installation.+  ​* On the Select installation type screen, select Role-based or feature-based installation.
  
-3.   Select the target server.+  ​* Select the target server.
  
-4.   On the Select features screen, go to the Features option, check the box next to Windows PowerShell 2.0 Engine. +  ​* On the Select features screen, go to the Features option, check the box next to Windows PowerShell 2.0 Engine. ​\\ {{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image088.png?800}} 
-Ex2013_PS2-resize.PNG+ 
 +</​WRAP>​
  
 ==== 2.1.24 .Net Framework ====  ==== 2.1.24 .Net Framework ==== 
  
-.Net Framework 4.6.2 Features for Exchange Server 2016/2019+<WRAP indent>
  
-Ensure ​.Net Framework 4.6.2 Features ​is installed. Please refer to the following URL for detailed information:​ https://​docs.microsoft.com/​en-us/​Exchange/plan-and-deploy/​system-requirements?​view=exchserver-2016+=== .Net Framework 4.6.2 Features for Exchange ​Server 2016/2019 ===
  
-This feature can be enabled by accessing Server Manager > Dashboard > Manage > Add Roles and Features ​Wizard > Feature Page.+Ensure .Net Framework 4.6.2 Features ​is installed. Please refer to the following URL for detailed information:​ [[https://​docs.microsoft.com/​en-us/​Exchange/​plan-and-deploy/​system-requirements?​view=exchserver-2016]]
  
-.Net Framework 4.6.2 Features for Exchange Server 2013+This feature can be enabled by accessing **Server Manager > Dashboard > Manage > Add Roles and Features Wizard > Feature Page**. 
 + 
 +{{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image090.png?​800}} 
 + 
 +=== .Net Framework 4.6.2 Features for Exchange Server 2013 ===
  
 If you are using Exchange server 2013 on Windows server 2012, please install .Net Framework 3.5 Features. If you are using Exchange server 2013 on Windows server 2012, please install .Net Framework 3.5 Features.
  
-This feature can be enabled by accessing Server Manager > Dashboard > Add Roles and Features Wizard > Feature Page.+This feature can be enabled by accessing ​**Server Manager > Dashboard > Add Roles and Features Wizard > Feature Page**. 
 + 
 +{{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image091.png?​800}} 
 +</​WRAP>​
  
 ==== 2.1.25 Remote Exchange Management Shell ====  ==== 2.1.25 Remote Exchange Management Shell ==== 
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 Enter the following command in Exchange Management Shell to enable this feature. Enter the following command in Exchange Management Shell to enable this feature.
  
 +<​code>​
 >​Set-User "​%os_username%"​ -RemotePowerShellEnabled $True >​Set-User "​%os_username%"​ -RemotePowerShellEnabled $True
- +</​code>​
- +
  
 Reboot the Exchange Server after executing the command. Reboot the Exchange Server after executing the command.
  
-  +<WRAP info>
- +
-NOTE: +
 Remote Shell in Microsoft Exchange Server enables you to manage your server running Exchange. Remote Shell in Microsoft Exchange Server enables you to manage your server running Exchange.
 +</​WRAP>​
  
 ==== 2.1.26 ​ LAN Manager Authentication Level ====  ==== 2.1.26 ​ LAN Manager Authentication Level ==== 
 +<WRAP indent>
  
-Exchange Server 2013+=== Exchange Server 2013 ===
  
 The LAN Manager Authentication level configured on the Exchange Server must be level 3 or above. Follow the steps below to check the settings. The LAN Manager Authentication level configured on the Exchange Server must be level 3 or above. Follow the steps below to check the settings.
  
-1.   ​Click Start > Control Panel > Administrative Tools, and then click Local Security Policy. +a. Click **Start > Control Panel > Administrative Tools**, and then click **Local Security Policy**. \\ {{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image093.png?800}}
-Ex2013_NTLMv2-resize.PNG+
  
-2.   ​Under Security Settings, expand Local Policies > Security Options, then click Network security: LAN Manager authentication level.+b. Under **Security Settings**, expand ​**Local Policies > Security Options**, then click **Network security: LAN Manager authentication level**.
  
-3.   ​Make sure that the setting is configured to use NTLMv2, for example:+c. Make sure that the setting is configured to use NTLMv2, for example:
  
-*         ​Send NTLMv2 response only+  ​* Send NTLMv2 response only 
 +  * Send NTLMv2 response only. Refuse LM 
 +  * Send NTLMv2 response only. Refuse LM & NTLM \\ {{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image095.png?​800}}
  
-*         Send NTLMv2 response only. Refuse LM+</​WRAP>​
  
-*         Send NTLMv2 response only. Refuse LM & NTLM+==== 2.1.27  IISAuthenticationMethods Setting ====
  
-Ex2013_NTLMv2_2-resize.PNG+Verify if the IISAuthenticationMethods is set to Basic only. If so, change the setting with the commands below.
  
-2.1.27 ​ IISAuthenticationMethods Setting+<WRAP indent>
  
-Verify if the IISAuthenticationMethods is set to Basic only. If so, change the setting with the commands below. +=== Exchange Server 2013 ===
- +
-Exchange Server 2013+
  
-1.   ​Click Start > Microsoft Exchange Server > Exchange Management Shell.+a. Click **Start > Microsoft Exchange Server > Exchange Management Shell**.
  
-2.   ​Enter the following command to check on the IISAuthenticationMethods setting:+b. Enter the following command to check on the IISAuthenticationMethods setting:
  
 +<​code>​
 >​Get-OutlookAnywhere >​Get-OutlookAnywhere
 +</​code>​
 +c. If it is set to {Basic} only, enter the following command to modify the setting:
  
-3.   If it is set to {Basic} only, enter the following command to modify the setting: +<​code>​
 >​Set-OutlookAnywhere -Identity:"​%Server%\Rpc (Default Web Site)" -IISAuthenticationMethods Basic,​NTLM,​Negotiate >​Set-OutlookAnywhere -Identity:"​%Server%\Rpc (Default Web Site)" -IISAuthenticationMethods Basic,​NTLM,​Negotiate
 +</​code>​
  
 Reboot the Exchange server. Reboot the Exchange server.
  
-===== 2.2    Supported Source ===== +</​WRAP>​ 
 + 
 +===== 2.2 Supported Source ===== 
  
 Below is the supported mailbox type of Exchange Server 2013 / 2016 / 2019 Mail Level backup. Below is the supported mailbox type of Exchange Server 2013 / 2016 / 2019 Mail Level backup.
  
-Mailbox Level +^ Mailbox Level ^^ 
- +^ Item ^ Supported? ​^ 
-Item +^ User mailbox ​| ✔ | 
-  +^ Public Folder | ✔ | 
- +^ Public Folder ​Mailbox | ✔ | 
-Supported?​ +^ Room Mailbox ​| ✔ | 
-  +^ Equipment ​Mailbox ​| ✔ | 
- +^ Shared Mailbox ​| ✔ |
-Item +
-  +
- +
-Supported?​ +
- +
-User mailbox +
-  +
- +
-✔ +
-  +
- +
-Room Mailbox +
-  +
- +
-✔ +
- +
-Public Folder +
-  +
- +
-✔ +
-  +
- +
-Equipment ​Mailbox +
-  +
- +
-✔ +
- +
-Public Folder ​Mailbox +
-  +
- +
-✔ +
-  +
- +
-Shared Mailbox +
-  +
- +
-✔+
  
 Below are the items that you can backup or restore from an Exchange Server 2013 / 2016 / 2019 Mail Level backup set. Below are the items that you can backup or restore from an Exchange Server 2013 / 2016 / 2019 Mail Level backup set.
  
-Folder Level +^ Folder Level ^^ 
- +^ Folder ^ Supported? ​^ 
-Item +^ Inbox | ✔ | 
-  +^ Drafts | ✔ | 
- +^ Sent Items | ✔ | 
-Supported?​ +^ Deleted Items | ✔ | 
-  +^ Archive | ✔ | 
- +^ Notes | ✔ | 
-Item +^ RSS Feeds | ✔ | 
-  +^ Junk Email | ✔ | 
- +^ Tasks | ✔ | 
-Supported?​ +^ Calendar ​| ✔ | 
- +^ Contacts ​| ✔ |
-Inbox +
-  +
- +
-✔ +
-  +
- +
-RSS Feeds +
-  +
- +
-✔ +
- +
-Drafts +
-  +
- +
-✔ +
-  +
- +
-Junk Email +
-  +
- +
-✔ +
- +
-Sent Items +
-  +
- +
-✔ +
-  +
- +
-Tasks +
-  +
- +
-✔ +
- +
-Deleted Items +
-  +
- +
-✔ +
-  +
- +
-Calendar +
-  +
- +
-✔ +
- +
-Archive +
-  +
- +
-✔ +
-  +
- +
-Contacts +
-  +
- +
-✔ +
- +
-Notes +
-  +
- +
-✔ +
- +
  
 ===== 2.3 Limitation =====  ===== 2.3 Limitation ===== 
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 For backup and restoration of Exchange 2013 / 2016 / 2019 Mail Level backup set, there is some limitation: For backup and restoration of Exchange 2013 / 2016 / 2019 Mail Level backup set, there is some limitation:
  
-1.         ​If you are trying to restore item(s) from one mailbox to an alternate location mailbox, AhsayOBM will restore the item(s) to their respective destination folder(s) with the same name of the original folder(s).+a. If you are trying to restore item(s) from one mailbox to an alternate location mailbox, AhsayOBM will restore the item(s) to their respective destination folder(s) with the same name of the original folder(s). 
 + 
 +**Example:​** Item from “Inbox” folder of Mailbox-A will be restored to the “Inbox” folder of the alternate location Mailbox-B; Item from “Drafts” folder of Mailbox-A will be restored to the “Drafts” folder of the alternate location Mailbox-B.
  
-Example: Item from “Inbox” folder of Mailbox-A ​will be restored ​to the “Inbox” ​folder ​of the alternate location ​Mailbox-B; Item from “Drafts” folder ​of Mailbox-A will be restored to the “Drafts” ​folder ​of the alternate location Mailbox-B.+b. If you are trying to restore item(s) ​from several mailboxes to an alternate location mailbox, AhsayOBM ​will restore the item(s) ​to their respective destination ​folder(s) in alternate location ​mailbox with the same name of the original ​folder(s).
  
-2.         If you are trying to restore item(s) from several mailboxes to an alternate location mailbox, AhsayOBM will restore the item(s) to their respective destination folder(s) in alternate location mailbox with the same name of the original folder(s).+{{public:​documents_and_guides:​obm:​exchange-mail-level-backup-ews:​image097.png?800}}
  
-Example: Item from “Inbox” folder of Mailbox-A and Mailbox-B will be restored to the “Inbox” folder of the alternate location Mailbox-C.+**Example:** Item from “Inbox” folder of Mailbox-A and Mailbox-B will be restored to the “Inbox” folder of the alternate location Mailbox-C.
  
 3.         ​Restore of mailbox items or public folder items is only supported if the according mailbox or public folder exists. 3.         ​Restore of mailbox items or public folder items is only supported if the according mailbox or public folder exists.
public/documents_and_guides/v8/obm/exchange-mail-level-backup-ews/preparation.txt · Last modified: 2020/05/04 18:27 by ronnie.chan

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