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public:5303_how_to_move_user_in_same_ahsayrdr_setup

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public:5303_how_to_move_user_in_same_ahsayrdr_setup [2018/04/04 10:28]
edward.chan 		public:5303_how_to_move_user_in_same_ahsayrdr_setup [2019/09/26 16:47]
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 +===== FAQ: How to move a backup user to a different AhsayCBS server in the same Redirector setup? =====
 +
 +<​html>​
 + <​b>​
 +  Article ID:
 + </​b>​
 + 5303
 + <​br/>​
 + <​b>​
 +  Reviewed:
 + </​b>​
 + ​21/​02/​2018
 + <​br/>​
 + <​br/>​
 + <​b>​
 +  Product Version:
 + </​b>​
 + <​br/>​
 + ​AhsayCBS / AhsayACB / AhsayOBM: 7.15.4.10 or above
 + <​br/>​
 + OS: All platforms ​
 +</​html>​
 +
 +
 +===== Description =====
 +This document contains instruction on how to move a backup user from one AhsayCBS server to another AhsayCBS server under the same Redirector host.
 +
 +Note: The same steps can also be performed for AhsayCBS servers that are not in the same Redirector setup.
 +
 +
 +===== Steps =====
 +<​html>​
 +The following assumptions are made:
 +<br>
 +<ul>
 +<​li><​font color=black>​CBS A and CBS B are in the same Redirector setup (CBS C).</​font></​li>​
 +<​li><​font color=black>​CBS A, CBS B and CBS C are all patched to version 7.15.4.10.</​font></​li>​
 +<​li><​font color=black>​Backup user username will be moved from CBS A to CBS B.</​font></​li>​
 +<​li><​font color=black>​Backup data are stored on the CBS server. ​ Data on cloud storage or pre-defined destination are not supported.</​font></​li>​
 +<​li><​font color=black>​Both CBS A and CBS B can be accessed physically (for best result).</​font></​li>​
 +</ul>
 +
 +<font color=red>​Important:​ For best performance,​ it is recommended that the export and import of the backup user is performed directly on the corresponding AhsayCBS server, or in the same LAN environment. ​ It is also recommended to suspend the backup user to be moved, to ensure that no backup / restore job can be performed during the migration.</​font>​
 +<br>
 +<br>
 +<ol>
 +<​li><​b><​font color=black>​On the original AhsayCBS server (CBS A), export the backup user settings and data:</​b>​
 +<br>
 +<br>
 +<ol type=a>
 +
 +<​li><​font color=black>​Login to the AhsayCBS web console (CBS A's web console).</​font></​li><​br>​
 +
 +<​li><​font color=black>​Under <​b>​Backup / Restore</​b>,​ select <​b>​Users,​ Groups & Policies</​b>​.</​font></​li><​br>​
 +
 +<​li><​font color=black>​Under <​b>​Backup User</​b>,​ select the checkbox beside the backup user to be moved.</​font></​li><​br>​
 +
 +<​li><​font color=black>​Select the <​b>​Move / Import / Export Users</​b>​ icon under <​b>​Manage Backup User</​b>​.</​font>​
 +<br>
 +<br>
 +<img src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​MigrateUser.png"​ style="​width:​60%;​ border:thin solid black"/></​li>​
 +<br>
 +
 +<​li><​font color=black>​Export the user settings and data by selecting the radio button beside <​b>​Export user to file</​b>,​ also select the checkbox to <​b>​Include backup files</​b>​.
 +</​font></​li><​br>​
 +
 +<​li><​font color=black>​Click on the <​b>​OK</​b>​ button to save the "​users.zip"​ file.
 +<br>
 +<br>
 +<font color=red>​Important:​ For backup user with large amount of data, please perform the user data export at a time when the resource usage is low on the AhsayCBS server. ​ Also, if the "​users.zip"​ file is not saved to a local destination,​ ensure that the network between the AhsayCBS server and the save destination remain stable throughout the export process.</​font></​li><​br>​
 +
 +
 +<​li><​font color=black>​Copy the "​users.zip"​ file to the new AhsayCBS server (CBS B).</​font></​li>​
 +<br>
 +<font color=red>​Important:​ For best result, it is recommended that the "​users.zip"​ file is copied directly onto the destination AhsayCBS server, or a network drive in the same LAN environment.</​font>​
 +</​font>​
 +</ol>
 +<br>
 +<br>
 +
 +<​li><​b><​font color=black>​On the original AhsayCBS server (CBS A), delete the existing user to be moved.</​b>​
 +
 +<br>
 +<br>
 +<ol type=a>
 +
 +<​li><​font color=black>​(Optional) Backup the user to be moved by making a copy of its user home folder to outside of the user home.
 +<br>
 +<br>
 +For example, make a copy of
 +<br>
 +<br>
 +C:​\UserHome\Username
 +<br>
 +<br>
 +to
 +<br>
 +<br>
 +C:​\AnotherLocation\Username
 +<br>
 +<br>
 +Note: Copy the user home folder of the user to another volume, if the same volume does not have sufficient disk space.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Login to the AhsayCBS web console (CBS A's web console).</​font></​li>​
 +<br>
 +<​li><​font color=black>​Under <​b>​Backup / Restore</​b>,​ select <​b>​Users,​ Groups & Policies</​b>​.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Under <​b>​Backup User</​b>,​ select the checkbox beside the backup user to be moved.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Select the <​b>​Delete</​b>​ icon under <​b>​Manage Backup User</​b>​.</​font>​
 +<br>
 +<br>
 +<​img ​ alt="​MigrateUser_2.png"​ onclick="​viewableArea(this);"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​MigrateUser_2.png"​ style="​width:​60%;​ border:thin solid black"/></​li>​
 +<br>
 +<​li><​font color=black>​Click <​b>​OK</​b>​ when prompted to confirm deletion of the selected row.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Click <​b>​Save</​b>​ afterward to save the change.</​font></​li>​
 +</​font>​
 +</ol>
 +<br>
 +<br>
 +
 +
 +<​li><​b><​font color=black>​On the new AhsayCBS server (CBS B), import the backup user settings and data:</​b>​
 +<br>
 +<br>
 +<ol type=a>
 +
 +<​li><​font color=black>​Login to the AhsayCBS web console (CBS B's web console).</​font></​li>​
 +<br>
 +<​li><​font color=black>​Under <​b>​Backup / Restore</​b>,​ select <​b>​Users,​ Groups & Policies</​b>​.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Under <​b>​Backup User</​b>,​ select the <​b>​Move / Import / Export Users</​b>​ icon.</​font>​
 +<br>
 +<br>
 +<​img ​ alt="​MigrateUser_3.png"​ onclick="​viewableArea(this);"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​MigrateUser_3.png"​ style="​width:​60%;​ border:thin solid black"/>​
 +
 +</li>
 +<br>
 +<​li><​font color=black>​Import the user settings and data by selecting the radio button beside Import users to.</​font></​li>​
 +<br>
 +<​li><​font color=black>​From the dropdown box, select the user home for the user to be moved to.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Click on the <​b>​Browse</​b>​ button beside <​b>​Exported zip file</​b>​.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Select the "​users.zip"​ file (exported from Step 1 previously).</​font></​li>​
 +<br>
 +<​li><​font color=black>​Click on the <​b>​OK</​b>​ button to start the import process.</​font></​li>​
 +<br>
 +<br>
 +</​font>​
 +</ol>
 +
 +
 +<​li><​b><​font color=black>​Confirm if the backup user is moved properly:</​b></​font>​
 +<br>
 +<br>
 +<ol type=a>
 +
 +<​li><​font color=black>​Login to the AhsayCBS web console (CBS B's web console).</​font></​li>​
 +<br>
 +<​li><​font color=black>​Under <​b>​Backup / Restore</​b>,​ select <​b>​Users,​ Groups & Policies</​b>​.</​font></​li>​
 +<br>
 +<​li><​font color=black>​Confirm if the backup user is listed under <​b>​Backup User</​b>​.</​font></​li>​
 +</​font>​
 +</ol>
 +<br>
 +<br>
 +</ol>
 +</​html>​
 +
 +===== Keywords =====
 +migrate, user, account, move, transfer, transferring,​ moving, rdr, redirector
  
public/5303_how_to_move_user_in_same_ahsayrdr_setup.txt · Last modified: 2021/12/16 06:21 by anna.olalia

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