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public:5155_issue:no_text_displayed_on_ahsaycbs_console_after_upgrading_to_version_7.7.0.0

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public:5155_issue:no_text_displayed_on_ahsaycbs_console_after_upgrading_to_version_7.7.0.0 [2018/06/27 13:45]
mike.gong
public:5155_issue:no_text_displayed_on_ahsaycbs_console_after_upgrading_to_version_7.7.0.0 [2021/12/16 01:50] (current)
anna.olalia
Line 1: Line 1:
 +===== [V7] ISSUE: No text displayed on AhsayCBS console after upgrading to version 7.7.0.0 ​  =====
  
 +<​html>​
 + <​b>​
 +  Article ID:
 + </​b>​
 + 5155
 + <​br/>​
 + <​b>​
 +  Reviewed:
 + </​b>​
 + ​2016-05-12
 + <​br/>​
 + <​br/>​
 + <​b>​
 +  Product Version:
 + </​b>​
 + <​br/>​
 + ​AhsayCBS:​ 7.7.0.0
 + <​br/>​
 + OS: All platforms
 +</​html>​
 +
 +
 +<​html>​
 +<FONT COLOR=red SIZE=+1>
 +<​B>​ATTENTION</​B>​
 +1st January, 2022: v7 officially End-of-Life [<A HREF=https://​wiki.ahsay.com/​doku.php?​id=public:​announcement:​ahsay_v7_eol>​details</​A>​]
 +</​FONT>​
 +</​html>​
 +
 +===== Problem Description =====
 +<​html>​
 +No text is displayed on the AhsayCBS console after upgrading the server application to 7.7.0.0 (if a non-supported language was selected for the console language display, before to the upgrade (e.g. German)):
 + <​br/>​
 +    <img style="​width:​75%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​5515_0.png"/>​
 +</​html>​
 +
 +
 +===== Cause =====
 +<​html>​
 +This is a known issue with AhsayCBS version 7.7.0.0. This issue will occur if the following display language was selected before the server upgrade:
 + <​br/>​
 + <​br/>​
 + For support of the following languages, these languages are scheduled to be supported by the next version 7.7.2.0 release:
 + <​br/>​
 + <​ul>​
 +  <​li><​font color=black>​
 +   <​font color=black>​German</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Portuguese</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Danish</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Dutch</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Basque</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Lithuanian</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Hungarian</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Norwegian</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Turkish</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Korean</​font>​
 +  </​font></​li>​
 +  <​li><​font color=black>​
 +   <​font color=black>​Japanese</​font>​
 +  </​font></​li>​
 + </​ul>​
 +</​html>​
 +
 +
 +===== Resolution =====
 +<​html>​
 +To resolve the issue, patch the AhsayCBS application to version 7.7.2.0 or above. ​ The instructions can be found by 
 +<a href="​http://​wiki.ahsay.com/​doku.php?​id=public:​5145_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs">​Clicking Here</​a>​.
 +</​html>​
 +
 +
 +===== Keywords =====
 +cannot, display, non-english,​ eng, language

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