public:5155_issue:no_text_displayed_on_ahsaycbs_console_after_upgrading_to_version_7.7.0.0
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public:5155_issue:no_text_displayed_on_ahsaycbs_console_after_upgrading_to_version_7.7.0.0 [2017/10/05 12:17] felix.chou |
public:5155_issue:no_text_displayed_on_ahsaycbs_console_after_upgrading_to_version_7.7.0.0 [2018/06/27 13:51] mike.gong |
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| + | ===== ISSUE: No text displayed on AhsayCBS console after upgrading to version 7.7.0.0 ===== | ||
| + | <html> | ||
| + | <b> | ||
| + | Article ID: | ||
| + | </b> | ||
| + | 5155 | ||
| + | <br/> | ||
| + | <b> | ||
| + | Reviewed: | ||
| + | </b> | ||
| + | 12/05/2016 | ||
| + | <br/> | ||
| + | <br/> | ||
| + | <b> | ||
| + | Product Version: | ||
| + | </b> | ||
| + | <br/> | ||
| + | AhsayCBS: 7.7.0.0 | ||
| + | <br/> | ||
| + | OS: All platforms | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Problem Description ===== | ||
| + | <html> | ||
| + | No text is displayed on the AhsayCBS console after upgrading the server application to 7.7.0.0 (if a non-supported language was selected for the console language display, before to the upgrade (e.g. German)): | ||
| + | <br/> | ||
| + | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5515_0.png"/> | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Cause ===== | ||
| + | <html> | ||
| + | This is a known issue with AhsayCBS version 7.7.0.0. This issue will occur if the following display language was selected before the server upgrade: | ||
| + | <br/> | ||
| + | <br/> | ||
| + | For support of the following languages, these languages are scheduled to be supported by the next version 7.7.2.0 release: | ||
| + | <br/> | ||
| + | <ul> | ||
| + | <li><font color=black> | ||
| + | <font color=black>German</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Portuguese</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Danish</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Dutch</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Basque</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Lithuanian</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Hungarian</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Norwegian</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Turkish</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Korean</font> | ||
| + | </font></li> | ||
| + | <li><font color=black> | ||
| + | <font color=black>Japanese</font> | ||
| + | </font></li> | ||
| + | </ul> | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Resolution ===== | ||
| + | <html> | ||
| + | To resolve the issue, patch the AhsayCBS application to version 7.7.2.0 or above. The instructions can be found by | ||
| + | <a href="http://wiki.ahsay.com/doku.php?id=public:5145_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Clicking Here</a>. | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Keywords ===== | ||
| + | cannot, display, non-english, eng, language | ||
public/5155_issue/no_text_displayed_on_ahsaycbs_console_after_upgrading_to_version_7.7.0.0.txt · Last modified: 2021/12/16 01:50 by anna.olalia