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public:home [2019/09/04 12:19]
yuk.cheng [OBM / ACB]
public:home [2020/05/21 16:48] (current)
ronnie.chan
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 ====== Welcome! ====== ====== Welcome! ======
 **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!** **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!**
-<​html><​br><​br></​html>​+ 
 +{{public:​boxes.png?​800}} 
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 ===== Get Started ===== ===== Get Started =====
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 ===== Must Read ===== ===== Must Read =====
-  * [[public:​8001_faq:​ahsay_software_compatibility_list_scl_for_version_8.1_or_above|Software Compatibility List]] for CBS, OBM, ACB, OBR, and MOB +  * [[public:​8001_faq:​ahsay_software_compatibility_list_scl_for_version_8.1_or_above|Software Compatibility List for CBS, OBM, ACB, OBR, and MOB]] 
-  * [[public:​8062_faq:​ahsay_scl_for_granular_and_opendirect_restore_v8|Software Compatibility List]] for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets +  * [[public:​8062_faq:​ahsay_scl_for_granular_and_opendirect_restore_v8|Software Compatibility List for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets]]  
-  * [[public:​8000_faq:​ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|Hardware Requirement List]] for CBS, PRD, OBM, ACB, and OBR+  * [[public:​ahsay_office_365_backup_supported_services|Supported Office 365 Services for Ahsay Office 365 Backup]] 
 +  * [[public:​8000_faq:​ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|Hardware Requirement List for CBS, PRD, OBM, ACB, and OBR]] 
   * [[public:​8018_faq:​ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]]   * [[public:​8018_faq:​ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]]
   * [[public:​8017_faq:​ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]]   * [[public:​8017_faq:​ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]]
-  * [[http://​ahsay-dn.ahsay.com/​document/​v8/​81150/​customer/​cbs-release-notes.htm|Release Notes]]+  * [[public:resources:​release_notes|Release Notes]]
  
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 ==== License ==== ==== License ====
  
-  * How to [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|determine OBM/ACB license required]] before upgrade from v6 to v8+  * [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|How to determine OBM/ACB license required before upgrade from v6 to v8]] 
  
 ==== CBS / UBS ==== ==== CBS / UBS ====
  
-  * FAQ [[public:​8020_faq:​faq_about_ahsay_cloud_backup_suite_8|Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] +  * [[public:​8020_faq:​faq_about_ahsay_cloud_backup_suite_8|FAQ: Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] 
-  * How to modify ​[[public:​8003_faq:​how_to_modify_the_java_heap_size_of_ahsaycbs|Java Heap Size for CBS]] +  * [[public:​8003_faq:​how_to_modify_the_java_heap_size_of_ahsaycbs|How to modify ​Java Heap Size for CBS]] 
-  * How to install the latest patch for [[public:​8009_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs|CBS]] ​and [[public:​8026_faq:​how_to_install_the_latest_patch_set_for_ahsayubs|UBS]] +  * [[public:​8009_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs|How to install the latest patch for CBS]] 
-  * How to [[public:​5324_how_to_undelete_backup_data|un-delete backup data]] that were moved to retention unintentionally +  * [[public:​8026_faq:​how_to_install_the_latest_patch_set_for_ahsayubs|How to install the latest patch for UBS]] 
-  * How to [[public:​5208_faq:​how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|start CBS Receiver]] as a backup server +  * [[public:​5324_how_to_undelete_backup_data|How to un-delete backup data that were moved to retention unintentionally]] 
-  * How to recover ​[[public:​5122_faq:​how_to_recover_ahsaycbs_system_account_password|CBS system account password]] +  * [[public:​5208_faq:​how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|How to start CBS Receiver as a backup server]] 
-  * How to recover ​[[public:​5198_faq:​how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above|user.xml]] +  * [[public:​5122_faq:​how_to_recover_ahsaycbs_system_account_password|How to recover ​CBS system account password]] 
-  * How to [[public:​5215_faq:​how_to_migrate_ahsaycbs_onto_a_new_server|migrate CBS]] to a new server +  * [[public:​5198_faq:​how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above|How to recover ​user.xml]] 
-  * How to [[public:​5276_faq:​how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|increase replication thread]] to improve replication speed +  * [[public:​5215_faq:​how_to_migrate_ahsaycbs_onto_a_new_server|How to migrate CBS to a new server]] 
-  * How to [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|harden SSL security in CBS]] +  * [[public:​5276_faq:​how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|How to increase replication thread to improve replication speed]] 
-  * FAQ [[public:​8028_faq:​trusted_ca_list_for_v8|Trusted Certificate Authority (CA) Certificates List for version 8.x]] +  * [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|How to harden SSL security in CBS]] 
-  * How to [[public:​5197_faq:​how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|increase no. of scheduled concurrent agentless Cloud File and Office 365 backup jobs in CBS]] +  * [[public:​8028_faq:​trusted_ca_list_for_v8|FAQ: Trusted Certificate Authority (CA) Certificates List for version 8.x]] 
-  * How to [[public:​8014_faq:​suggestion_on_antivirus_exclusions|configure Anti-Virus software exclusion]] to improve CBS performance +  * [[public:​5249_faq:​how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server|FAQ: ​How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?]]  
-  * Issue: ​[[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] +  * [[public:​5197_faq:​how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|How to increase no. of scheduled concurrent agentless Cloud File and Office 365 backup jobs in CBS]] 
-  * Issue: ​[[public:​5331_cannot_login_to_cbs_console_lic_failure|Cannot login to AhsayCBS web management console (License Failure)]]  +  * [[public:​8014_faq:​suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve CBS performance]] 
-  * Issue: ​[[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Cannot add a network drive as an AhsayCBS user home on Windows]] +  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|Issue: ​Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] 
-  * Issue: ​[[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]]+  * [[public:​5331_cannot_login_to_cbs_console_lic_failure|Issue: ​Cannot login to AhsayCBS web management console (License Failure)]]  
 +  * [[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Issue: ​Cannot add a network drive as an AhsayCBS user home on Windows]] 
 +  * [[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|Issue: ​Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]]
  
 ==== OBM / ACB ==== ==== OBM / ACB ====
  
-  * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error]] when performing an Office 365 backup +  * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error when performing an Office 365 backup]] 
-  * Where to find [[public:​8006_faq:​where_are_the_backup_client_application_logs_stored_at|AhsayOBM / AhsayACB Logs]] +  * [[public:​8006_faq:​where_are_the_backup_client_application_logs_stored_at|Where to find AhsayOBM / AhsayACB Logs]] 
-  * How to modify ​[[public:​8011_faq:​how_to_modify_the_java_heap_size_of_ahsayobc|Java Heap Size for OBM/ACB]] +  * [[public:​8011_faq:​how_to_modify_the_java_heap_size_of_ahsayobc|How to modify ​Java Heap Size for OBM/ACB]] 
-  * FAQ [[public:​8052_faq:​how_to_perform_a_seedload_backup_and_import|How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] +  * [[public:​8052_faq:​how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] 
-  * Why my [[public:​8007_faq:​troubleshooting_problem_with_missing_scheduled_backup|scheduled backup was missed]] +  * [[public:​8007_faq:​troubleshooting_problem_with_missing_scheduled_backup|Why my scheduled backup was missed]] 
-  * How to install the latest ​[[public:​8010_faq:​how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|patch for OBM/ACB clients]] +  * [[public:​8010_faq:​how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|How to install the latest ​patch for OBM/ACB clients]] 
-  * How to configure ​[[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|Temporary Directory]] in OBM / ACB +  * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|How to configure ​Temporary Directory in OBM / ACB]] 
-  * How to [[public:​8014_faq:​suggestion_on_antivirus_exclusions|configure Anti-Virus software exclusion]] to improve OBM/ACB performance +  * [[public:​8014_faq:​suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve OBM/ACB performance]] 
-  * How to [[public:​5282_how_to_move_obc_to_another_machine|move OBM/ACB]] to another machine +  * [[public:​5282_how_to_move_obc_to_another_machine|How to move OBM/ACB to another machine]] 
-  * How to [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|troubleshoot Windows Open File Backup (VSS)]] ​problems +  * [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|How to troubleshoot Windows Open File Backup (VSS) problems]] 
-  * Issue  ​[[public::​5294_operating_system_error_5|Operating system error 5 (Access is denied) (MS SQL database backup)]] +  * [[public::​5294_operating_system_error_5|Issue: ​Operating system error 5 (Access is denied) (MS SQL database backup)]] 
-  * Issue [[public:​5295_there_is_not_enough_space|A nonrecoverable I/O error occurred on file 112 (There is not enough space on the disk) (MS SQL database backup)]] +  * [[public:​5295_there_is_not_enough_space|Issue: ​A nonrecoverable I/O error occurred on file 112 (There is not enough space on the disk) (MS SQL database backup)]] 
-  * Issue [[public:​8060_issue:​backup_installation_and_uninstallation_stuck|Backup,​ installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] +  * [[public:​8068_issue:​mssql_server_backup_shared_memory_ssl_security_error|Issue: MS SQL Server database backup encounters "​[Microsoft][ODBC SQL Server Driver][Shared Memory]SSL Security error"​]] 
-  * Issue [[public:​version_8:​obm_acb:​windows:​issue:​8063_cannot_start_obm_acb_on_windows_10|Cannot start the AhsayOBM / ACB client on Windows 10 after the installation]]+  * [[public:​8060_issue:​backup_installation_and_uninstallation_stuck|Issue: ​Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] 
 +  * [[public:​version_8:​obm_acb:​windows:​issue:​8063_cannot_start_obm_acb_on_windows_10|Issue: ​Cannot start the AhsayOBM / ACB client on Windows 10 after the installation]] 
 +  * [[public:​8071_issue:​exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error|Issue:​ MS Exchange database backup "​[VSSDatabaseExpt] ¢SS_E_UNEXPECTED_PROVIDER_ERROR"​]] 
 +  * [[public:​8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:​ Warning "Delta disk format of virtual disks is not supported by datastore."​ when restoring a virtual machine]] 
 +  * [[public:​8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403|Issue:​ Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"​]] 
 +  * [[public:​8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive|Issue:​Failed to get OAuth2Tokens after retrieved from OneDrive]]
   * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]]   * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]]
   * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]]   * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]]
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 ==== NAS ==== ==== NAS ====
  
-  * Issue: ​[[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|“Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device]]+  * [[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|Issue: ​“Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device]]
  
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 ===== Can't find the info you need? ===== ===== Can't find the info you need? =====
  
-  * Submit a Support Ticket to us thru our [[http://​www.ahsay.com/​partners|Partner Portal]] +  * [[http://​www.ahsay.com/​partners|Submit a Support Ticket to us thru our Partner Portal]]
-  * Discuss with other experienced partners thru our [[http://​forum.ahsay.com|Forum]]+
public/home.1567570773.txt.gz · Last modified: 2019/09/04 12:19 by yuk.cheng