User Tools

Site Tools


public:home

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
Next revision Both sides next revision
public:home [2019/09/04 12:19]
yuk.cheng [OBM / ACB]
public:home [2020/05/21 16:48]
ronnie.chan
Line 1: Line 1:
 ====== Welcome! ====== ====== Welcome! ======
 **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!** **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!**
-<​html><​br><​br></​html>​+ 
 +{{public:​boxes.png?​800}} 
 + 
 +----
  
 ===== Get Started ===== ===== Get Started =====
Line 12: Line 15:
  
 ===== Must Read ===== ===== Must Read =====
-  * [[public:​8001_faq:​ahsay_software_compatibility_list_scl_for_version_8.1_or_above|Software Compatibility List]] for CBS, OBM, ACB, OBR, and MOB +  * [[public:​8001_faq:​ahsay_software_compatibility_list_scl_for_version_8.1_or_above|Software Compatibility List for CBS, OBM, ACB, OBR, and MOB]] 
-  * [[public:​8062_faq:​ahsay_scl_for_granular_and_opendirect_restore_v8|Software Compatibility List]] for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets +  * [[public:​8062_faq:​ahsay_scl_for_granular_and_opendirect_restore_v8|Software Compatibility List for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets]]  
-  * [[public:​8000_faq:​ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|Hardware Requirement List]] for CBS, PRD, OBM, ACB, and OBR+  * [[public:​ahsay_office_365_backup_supported_services|Supported Office 365 Services for Ahsay Office 365 Backup]] 
 +  * [[public:​8000_faq:​ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|Hardware Requirement List for CBS, PRD, OBM, ACB, and OBR]] 
   * [[public:​8018_faq:​ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]]   * [[public:​8018_faq:​ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]]
   * [[public:​8017_faq:​ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]]   * [[public:​8017_faq:​ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]]
-  * [[http://​ahsay-dn.ahsay.com/​document/​v8/​81150/​customer/​cbs-release-notes.htm|Release Notes]]+  * [[public:resources:​release_notes|Release Notes]]
  
 ---- ----
Line 25: Line 29:
 ==== License ==== ==== License ====
  
-  * How to [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|determine OBM/ACB license required]] before upgrade from v6 to v8+  * [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|How to determine OBM/ACB license required before upgrade from v6 to v8]] 
  
 ==== CBS / UBS ==== ==== CBS / UBS ====
  
-  * FAQ [[public:​8020_faq:​faq_about_ahsay_cloud_backup_suite_8|Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] +  * [[public:​8020_faq:​faq_about_ahsay_cloud_backup_suite_8|FAQ: Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] 
-  * How to modify ​[[public:​8003_faq:​how_to_modify_the_java_heap_size_of_ahsaycbs|Java Heap Size for CBS]] +  * [[public:​8003_faq:​how_to_modify_the_java_heap_size_of_ahsaycbs|How to modify ​Java Heap Size for CBS]] 
-  * How to install the latest patch for [[public:​8009_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs|CBS]] ​and [[public:​8026_faq:​how_to_install_the_latest_patch_set_for_ahsayubs|UBS]] +  * [[public:​8009_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs|How to install the latest patch for CBS]] 
-  * How to [[public:​5324_how_to_undelete_backup_data|un-delete backup data]] that were moved to retention unintentionally +  * [[public:​8026_faq:​how_to_install_the_latest_patch_set_for_ahsayubs|How to install the latest patch for UBS]] 
-  * How to [[public:​5208_faq:​how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|start CBS Receiver]] as a backup server +  * [[public:​5324_how_to_undelete_backup_data|How to un-delete backup data that were moved to retention unintentionally]] 
-  * How to recover ​[[public:​5122_faq:​how_to_recover_ahsaycbs_system_account_password|CBS system account password]] +  * [[public:​5208_faq:​how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|How to start CBS Receiver as a backup server]] 
-  * How to recover ​[[public:​5198_faq:​how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above|user.xml]] +  * [[public:​5122_faq:​how_to_recover_ahsaycbs_system_account_password|How to recover ​CBS system account password]] 
-  * How to [[public:​5215_faq:​how_to_migrate_ahsaycbs_onto_a_new_server|migrate CBS]] to a new server +  * [[public:​5198_faq:​how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above|How to recover ​user.xml]] 
-  * How to [[public:​5276_faq:​how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|increase replication thread]] to improve replication speed +  * [[public:​5215_faq:​how_to_migrate_ahsaycbs_onto_a_new_server|How to migrate CBS to a new server]] 
-  * How to [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|harden SSL security in CBS]] +  * [[public:​5276_faq:​how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|How to increase replication thread to improve replication speed]] 
-  * FAQ [[public:​8028_faq:​trusted_ca_list_for_v8|Trusted Certificate Authority (CA) Certificates List for version 8.x]] +  * [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|How to harden SSL security in CBS]] 
-  * How to [[public:​5197_faq:​how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|increase no. of scheduled concurrent agentless Cloud File and Office 365 backup jobs in CBS]] +  * [[public:​8028_faq:​trusted_ca_list_for_v8|FAQ: Trusted Certificate Authority (CA) Certificates List for version 8.x]] 
-  * How to [[public:​8014_faq:​suggestion_on_antivirus_exclusions|configure Anti-Virus software exclusion]] to improve CBS performance +  * [[public:​5249_faq:​how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server|FAQ: ​How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?]]  
-  * Issue: ​[[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] +  * [[public:​5197_faq:​how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|How to increase no. of scheduled concurrent agentless Cloud File and Office 365 backup jobs in CBS]] 
-  * Issue: ​[[public:​5331_cannot_login_to_cbs_console_lic_failure|Cannot login to AhsayCBS web management console (License Failure)]]  +  * [[public:​8014_faq:​suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve CBS performance]] 
-  * Issue: ​[[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Cannot add a network drive as an AhsayCBS user home on Windows]] +  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|Issue: ​Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] 
-  * Issue: ​[[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]]+  * [[public:​5331_cannot_login_to_cbs_console_lic_failure|Issue: ​Cannot login to AhsayCBS web management console (License Failure)]]  
 +  * [[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Issue: ​Cannot add a network drive as an AhsayCBS user home on Windows]] 
 +  * [[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|Issue: ​Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]]
  
 ==== OBM / ACB ==== ==== OBM / ACB ====
  
-  * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error]] when performing an Office 365 backup +  * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error when performing an Office 365 backup]] 
-  * Where to find [[public:​8006_faq:​where_are_the_backup_client_application_logs_stored_at|AhsayOBM / AhsayACB Logs]] +  * [[public:​8006_faq:​where_are_the_backup_client_application_logs_stored_at|Where to find AhsayOBM / AhsayACB Logs]] 
-  * How to modify ​[[public:​8011_faq:​how_to_modify_the_java_heap_size_of_ahsayobc|Java Heap Size for OBM/ACB]] +  * [[public:​8011_faq:​how_to_modify_the_java_heap_size_of_ahsayobc|How to modify ​Java Heap Size for OBM/ACB]] 
-  * FAQ [[public:​8052_faq:​how_to_perform_a_seedload_backup_and_import|How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] +  * [[public:​8052_faq:​how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] 
-  * Why my [[public:​8007_faq:​troubleshooting_problem_with_missing_scheduled_backup|scheduled backup was missed]] +  * [[public:​8007_faq:​troubleshooting_problem_with_missing_scheduled_backup|Why my scheduled backup was missed]] 
-  * How to install the latest ​[[public:​8010_faq:​how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|patch for OBM/ACB clients]] +  * [[public:​8010_faq:​how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|How to install the latest ​patch for OBM/ACB clients]] 
-  * How to configure ​[[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|Temporary Directory]] in OBM / ACB +  * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|How to configure ​Temporary Directory in OBM / ACB]] 
-  * How to [[public:​8014_faq:​suggestion_on_antivirus_exclusions|configure Anti-Virus software exclusion]] to improve OBM/ACB performance +  * [[public:​8014_faq:​suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve OBM/ACB performance]] 
-  * How to [[public:​5282_how_to_move_obc_to_another_machine|move OBM/ACB]] to another machine +  * [[public:​5282_how_to_move_obc_to_another_machine|How to move OBM/ACB to another machine]] 
-  * How to [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|troubleshoot Windows Open File Backup (VSS)]] ​problems +  * [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|How to troubleshoot Windows Open File Backup (VSS) problems]] 
-  * Issue  ​[[public::​5294_operating_system_error_5|Operating system error 5 (Access is denied) (MS SQL database backup)]] +  * [[public::​5294_operating_system_error_5|Issue: ​Operating system error 5 (Access is denied) (MS SQL database backup)]] 
-  * Issue [[public:​5295_there_is_not_enough_space|A nonrecoverable I/O error occurred on file 112 (There is not enough space on the disk) (MS SQL database backup)]] +  * [[public:​5295_there_is_not_enough_space|Issue: ​A nonrecoverable I/O error occurred on file 112 (There is not enough space on the disk) (MS SQL database backup)]] 
-  * Issue [[public:​8060_issue:​backup_installation_and_uninstallation_stuck|Backup,​ installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] +  * [[public:​8068_issue:​mssql_server_backup_shared_memory_ssl_security_error|Issue: MS SQL Server database backup encounters "​[Microsoft][ODBC SQL Server Driver][Shared Memory]SSL Security error"​]] 
-  * Issue [[public:​version_8:​obm_acb:​windows:​issue:​8063_cannot_start_obm_acb_on_windows_10|Cannot start the AhsayOBM / ACB client on Windows 10 after the installation]]+  * [[public:​8060_issue:​backup_installation_and_uninstallation_stuck|Issue: ​Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] 
 +  * [[public:​version_8:​obm_acb:​windows:​issue:​8063_cannot_start_obm_acb_on_windows_10|Issue: ​Cannot start the AhsayOBM / ACB client on Windows 10 after the installation]] 
 +  * [[public:​8071_issue:​exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error|Issue:​ MS Exchange database backup "​[VSSDatabaseExpt] ¢SS_E_UNEXPECTED_PROVIDER_ERROR"​]] 
 +  * [[public:​8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:​ Warning "Delta disk format of virtual disks is not supported by datastore."​ when restoring a virtual machine]] 
 +  * [[public:​8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403|Issue:​ Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"​]] 
 +  * [[public:​8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive|Issue:​Failed to get OAuth2Tokens after retrieved from OneDrive]]
   * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]]   * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]]
   * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]]   * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]]
Line 68: Line 79:
 ==== NAS ==== ==== NAS ====
  
-  * Issue: ​[[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|“Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device]]+  * [[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|Issue: ​“Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device]]
  
 ---- ----
Line 74: Line 85:
 ===== Can't find the info you need? ===== ===== Can't find the info you need? =====
  
-  * Submit a Support Ticket to us thru our [[http://​www.ahsay.com/​partners|Partner Portal]] +  * [[http://​www.ahsay.com/​partners|Submit a Support Ticket to us thru our Partner Portal]]
-  * Discuss with other experienced partners thru our [[http://​forum.ahsay.com|Forum]]+
public/home.txt · Last modified: 2022/11/28 17:29 by kirk.lim

Page Tools