public:faqs_v8
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| - | ====== FAQs and Known Issues for Ahsay Backup Software v8 ====== | + | ====== FAQs and Known Issues for Ahsay Backup Software v8 ====== |
| * [[public:8000_faq:ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above]] | * [[public:8000_faq:ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above]] | ||
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| * [[public:8001_faq:ahsay_software_compatibility_list_scl_for_version_8.1_or_above|FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above]] | * [[public:8001_faq:ahsay_software_compatibility_list_scl_for_version_8.1_or_above|FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above]] | ||
| + | | ||
| * [[public:8002_faq:faq_on_backup_destination|FAQ: Frequently Asked Questions on Backup Destination]] | * [[public:8002_faq:faq_on_backup_destination|FAQ: Frequently Asked Questions on Backup Destination]] | ||
| + | | ||
| * [[public:8003_faq:how_to_modify_the_java_heap_size_of_ahsaycbs|FAQ: How to modify the Java heap size of AhsayCBS?]] | * [[public:8003_faq:how_to_modify_the_java_heap_size_of_ahsaycbs|FAQ: How to modify the Java heap size of AhsayCBS?]] | ||
| + | | ||
| * [[public:8004_faq:how_to_run_a_data_integrity_check|FAQ: How to run a Data Integrity Check for backup data stored in backup destination?]] | * [[public:8004_faq:how_to_run_a_data_integrity_check|FAQ: How to run a Data Integrity Check for backup data stored in backup destination?]] | ||
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| * [[public:8005_faq:troubleshooting_problem_with_volume_shadow_copy|FAQ: Troubleshooting problem with Volume Shadow Copy]] | * [[public:8005_faq:troubleshooting_problem_with_volume_shadow_copy|FAQ: Troubleshooting problem with Volume Shadow Copy]] | ||
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| * [[public:8006_faq:where_are_the_backup_client_application_logs_stored_at|FAQ: Where are the backup client application logs stored at?]] | * [[public:8006_faq:where_are_the_backup_client_application_logs_stored_at|FAQ: Where are the backup client application logs stored at?]] | ||
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| * [[public:8007_faq:troubleshooting_problem_with_missing_scheduled_backup|FAQ: Troubleshooting problem with missing scheduled backup]] | * [[public:8007_faq:troubleshooting_problem_with_missing_scheduled_backup|FAQ: Troubleshooting problem with missing scheduled backup]] | ||
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| * [[public:8008_faq:how_to_run_a_data_integrity_check_on_linux_cli|FAQ: How to run a Data Integrity Check on Linux (CLI) machine?]] | * [[public:8008_faq:how_to_run_a_data_integrity_check_on_linux_cli|FAQ: How to run a Data Integrity Check on Linux (CLI) machine?]] | ||
| + | | ||
| * [[public:8009_faq:how_to_install_the_latest_patch_set_for_ahsaycbs|FAQ: How to install the latest patch set for AhsayCBS?]] | * [[public:8009_faq:how_to_install_the_latest_patch_set_for_ahsaycbs|FAQ: How to install the latest patch set for AhsayCBS?]] | ||
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| * [[public:8010_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|FAQ: How to install the latest patch set for AhsayOBM / AhsayACB?]] | * [[public:8010_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|FAQ: How to install the latest patch set for AhsayOBM / AhsayACB?]] | ||
| + | | ||
| * [[public:8011_faq:how_to_modify_the_java_heap_size_of_ahsayobc|FAQ: How to modify the Java heap size of AhsayOBM / AhsayACB?]] | * [[public:8011_faq:how_to_modify_the_java_heap_size_of_ahsayobc|FAQ: How to modify the Java heap size of AhsayOBM / AhsayACB?]] | ||
| + | | ||
| * [[public:8012_issue:another_backup_job_is_still_running_backup_skipped|ISSUE: Another backup job is still running. Backup skipped]] | * [[public:8012_issue:another_backup_job_is_still_running_backup_skipped|ISSUE: Another backup job is still running. Backup skipped]] | ||
| + | | ||
| * [[public:8013_issue:ahsaycbs_web_console_shows_error_status_500|ISSUE: Accepting Data menu on the AhsayCBS web console shows error status 500]] | * [[public:8013_issue:ahsaycbs_web_console_shows_error_status_500|ISSUE: Accepting Data menu on the AhsayCBS web console shows error status 500]] | ||
| + | | ||
| * [[public:8014_faq:suggestion_on_antivirus_exclusions|FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows]] | * [[public:8014_faq:suggestion_on_antivirus_exclusions|FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows]] | ||
| - | * [[public:8015_faq:best_practices_for_managing_encryption_key|FAQ: Best practices for managing encryption key for AhsayOBM or AhsayACB]] | + | |
| + | * [[public:8015_faq:best_practices_for_managing_encryption_key|FAQ: Best practices for managing encryption key for AhsayOBM or AhsayACB]] | ||
| + | | ||
| * [[public:8016_issue:license_key_incorrect_099|ISSUE: License key incorrect. Please try again. 099]] | * [[public:8016_issue:license_key_incorrect_099|ISSUE: License key incorrect. Please try again. 099]] | ||
| + | | ||
| * [[public:8017_faq:ahsay_hardware_compatibility_list_synology_nas|FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on Synology NAS]] | * [[public:8017_faq:ahsay_hardware_compatibility_list_synology_nas|FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on Synology NAS]] | ||
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| * [[public:8018_faq:ahsay_hardware_compatibility_list_qnap_nas|FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on QNAP NAS]] | * [[public:8018_faq:ahsay_hardware_compatibility_list_qnap_nas|FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on QNAP NAS]] | ||
| + | | ||
| * [[public:8019_faq:faq_about_synologyobm|FAQ: Frequently Asked Questions about AhsayOBM installation on Synology NAS devices]] | * [[public:8019_faq:faq_about_synologyobm|FAQ: Frequently Asked Questions about AhsayOBM installation on Synology NAS devices]] | ||
| + | | ||
| * [[public:8020_faq:faq_about_ahsay_cloud_backup_suite_8|FAQ: Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] | * [[public:8020_faq:faq_about_ahsay_cloud_backup_suite_8|FAQ: Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] | ||
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| * [[public:8021_faq:how_to_seedload_to_a_cloud_destination|FAQ: How to perform backup to a local destination then import the data to a cloud storage destination?]] | * [[public:8021_faq:how_to_seedload_to_a_cloud_destination|FAQ: How to perform backup to a local destination then import the data to a cloud storage destination?]] | ||
| + | | ||
| * [[public:8022_faq:how_to_run_a_crc_for_legacy_backup_set|FAQ: How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version 6?]] | * [[public:8022_faq:how_to_run_a_crc_for_legacy_backup_set|FAQ: How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version 6?]] | ||
| + | | ||
| * [[public:8023_faq:how_to_migrate_ahsaycbs_onto_a_new_server|FAQ: How to migrate AhsayCBS onto a new server?]] | * [[public:8023_faq:how_to_migrate_ahsaycbs_onto_a_new_server|FAQ: How to migrate AhsayCBS onto a new server?]] | ||
| + | | ||
| * [[public:8024_faq:how_to_move_user_in_same_ahsayrdr_setup|FAQ: How to move a backup user to a different AhsayCBS server in the same Redirector setup?]] | * [[public:8024_faq:how_to_move_user_in_same_ahsayrdr_setup|FAQ: How to move a backup user to a different AhsayCBS server in the same Redirector setup?]] | ||
| + | | ||
| * [[public:8025_issue:cannot_login_to_cbs_console_with_its_hostname|ISSUE: Access denied (cannot login to AhsayCBS console with its host name)]] | * [[public:8025_issue:cannot_login_to_cbs_console_with_its_hostname|ISSUE: Access denied (cannot login to AhsayCBS console with its host name)]] | ||
| + | | ||
| * [[public:8026_faq:how_to_install_the_latest_patch_set_for_ahsayubs|FAQ: How to install the latest patch set for AhsayUBS?]] | * [[public:8026_faq:how_to_install_the_latest_patch_set_for_ahsayubs|FAQ: How to install the latest patch set for AhsayUBS?]] | ||
| + | | ||
| * [[public:8027_issue:java_heap_space_error_office365_backup|ISSUE: java.lang.OutOfMemoryError: Java heap space error when performing an Office 365 backup]] | * [[public:8027_issue:java_heap_space_error_office365_backup|ISSUE: java.lang.OutOfMemoryError: Java heap space error when performing an Office 365 backup]] | ||
| + | | ||
| * [[public:8028_faq:trusted_ca_list_for_v8|FAQ: Trusted Certificate Authority (CA) Certificates List for version 8.x]] | * [[public:8028_faq:trusted_ca_list_for_v8|FAQ: Trusted Certificate Authority (CA) Certificates List for version 8.x]] | ||
| + | | ||
| * [[public:8029_faq:how_to_provision_pool_key|FAQ: How to provision a Pool Key for AhsayCBS backup server?]] | * [[public:8029_faq:how_to_provision_pool_key|FAQ: How to provision a Pool Key for AhsayCBS backup server?]] | ||
| + | | ||
| * [[public:8030_faq:how_to_start_ahsaycbs_in_debug_mode|FAQ: How to start AhsayCBS in debug mode?]] | * [[public:8030_faq:how_to_start_ahsaycbs_in_debug_mode|FAQ: How to start AhsayCBS in debug mode?]] | ||
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| * [[public:8031_faq:how_to_add_additional_user_storage_to_ahsaycbs|FAQ: How to add additional user storage to AhsayCBS?]] | * [[public:8031_faq:how_to_add_additional_user_storage_to_ahsaycbs|FAQ: How to add additional user storage to AhsayCBS?]] | ||
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| * [[public:8032_issue:insufficient_free_space_on_ahsaycbs_server|ISSUE: There is not enough space on the disk (insufficient free space on AhsayCBS server)]] | * [[public:8032_issue:insufficient_free_space_on_ahsaycbs_server|ISSUE: There is not enough space on the disk (insufficient free space on AhsayCBS server)]] | ||
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| * [[public:8033_issue:unable_to_open_index_file_unknown_default_path|ISSUE: Unable to open index file, caused by [RuntimeException]]] | * [[public:8033_issue:unable_to_open_index_file_unknown_default_path|ISSUE: Unable to open index file, caused by [RuntimeException]]] | ||
| + | | ||
| * [[public:8034_issue:gc_allocation_failure|ISSUE: GC (Allocation Failure) in catalina log after upgrading AhsayCBS to version 8]] | * [[public:8034_issue:gc_allocation_failure|ISSUE: GC (Allocation Failure) in catalina log after upgrading AhsayCBS to version 8]] | ||
| + | | ||
| * [[public:8035_faq:how_to_force_another_aua_update|FAQ: How to force another Auto Update on AhsayOBM / ACB version 8 clients?]] | * [[public:8035_faq:how_to_force_another_aua_update|FAQ: How to force another Auto Update on AhsayOBM / ACB version 8 clients?]] | ||
| + | | ||
| * [[public:8036_faq:silent_installation_script_for_ahsayobc|FAQ: Is there any silent installation script for the AhsayOBM and AhsayACB client application?]] | * [[public:8036_faq:silent_installation_script_for_ahsayobc|FAQ: Is there any silent installation script for the AhsayOBM and AhsayACB client application?]] | ||
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| * [[public:8037_faq:is_dummy_cert_acceptable_for_business|FAQ: Should you use the default Ahsay dummy / self-sign certificate for your business? ]] | * [[public:8037_faq:is_dummy_cert_acceptable_for_business|FAQ: Should you use the default Ahsay dummy / self-sign certificate for your business? ]] | ||
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| * [[public:8038_faq:how_to_determine_client_lic_required_before_upgrade|FAQ: How to determine the number of client licenses required before upgrading from AhsayOBS version 6 to AhsayCBS version 8?]] | * [[public:8038_faq:how_to_determine_client_lic_required_before_upgrade|FAQ: How to determine the number of client licenses required before upgrading from AhsayOBS version 6 to AhsayCBS version 8?]] | ||
| + | | ||
| * [[public:8039_faq:how_to_recover_ahsaycbs_system_account_password|FAQ: How to recover AhsayCBS system account password?]] | * [[public:8039_faq:how_to_recover_ahsaycbs_system_account_password|FAQ: How to recover AhsayCBS system account password?]] | ||
| + | | ||
| * [[public:8040_issue:onedrive_cloud_file_backup_missing|ISSUE: Scheduled OneDrive or OneDrive for Business Cloud File backup job is not running]] | * [[public:8040_issue:onedrive_cloud_file_backup_missing|ISSUE: Scheduled OneDrive or OneDrive for Business Cloud File backup job is not running]] | ||
| + | | ||
| * [[public:8041_issue:unknown_default_path_for_creating_new_journal|ISSUE: Failed to initialize RemoteBDB.Cloud. Unknown default path for creating new journal file config]] | * [[public:8041_issue:unknown_default_path_for_creating_new_journal|ISSUE: Failed to initialize RemoteBDB.Cloud. Unknown default path for creating new journal file config]] | ||
| + | | ||
| * [[public:8042_issue:invalid_byte_1_of_1-byte_utf-8_sequence|ISSUE: Cannot open the client user interface with error Invalid byte 1 of 1-byte UTF-8 sequence]] | * [[public:8042_issue:invalid_byte_1_of_1-byte_utf-8_sequence|ISSUE: Cannot open the client user interface with error Invalid byte 1 of 1-byte UTF-8 sequence]] | ||
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| * [[public:8043_issue:mapi_e_call_failed_unspecified_error|ISSUE: ERROR=MAPI_E_CALL_FAILED Detail=Unspecified error (MS Exchange Mail Level restore)]] | * [[public:8043_issue:mapi_e_call_failed_unspecified_error|ISSUE: ERROR=MAPI_E_CALL_FAILED Detail=Unspecified error (MS Exchange Mail Level restore)]] | ||
| + | | ||
| * [[public:8044_issue:network_path_was_not_found_error_code_53|ISSUE: The network path was not found. (Error code=53)]] | * [[public:8044_issue:network_path_was_not_found_error_code_53|ISSUE: The network path was not found. (Error code=53)]] | ||
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| * [[public:8045_faq:how_to_start_a_retention_policy_job|FAQ: How to start a retention policy job to clear out of retention data?]] | * [[public:8045_faq:how_to_start_a_retention_policy_job|FAQ: How to start a retention policy job to clear out of retention data?]] | ||
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| * [[public:8046_faq:how_to_create_a_file_backup_set_with_ahsayobm_or_acb|FAQ: How to create a file backup set with AhsayOBM or AhsayACB?]] | * [[public:8046_faq:how_to_create_a_file_backup_set_with_ahsayobm_or_acb|FAQ: How to create a file backup set with AhsayOBM or AhsayACB?]] | ||
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| * [[public:8047_faq:how_to_sync_data_on_cloud_storage_to_multiple_computer|FAQ: How to synchronize backup data on cloud storage to multiple locations for quicker restore (Fast Data Recovery)?]] | * [[public:8047_faq:how_to_sync_data_on_cloud_storage_to_multiple_computer|FAQ: How to synchronize backup data on cloud storage to multiple locations for quicker restore (Fast Data Recovery)?]] | ||
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| * [[public:8048_faq:how_to_manually_change_ip_filter_for_cbs_console|FAQ: How to manually change the IP filter for access to the AhsayCBS web console?]] | * [[public:8048_faq:how_to_manually_change_ip_filter_for_cbs_console|FAQ: How to manually change the IP filter for access to the AhsayCBS web console?]] | ||
| + | | ||
| * [[public:8049_faq:transfer_rate_of_backup_is_inconsistent|FAQ: Transfer rate of backup is very inconsistent (e.g. randomly paused at 0 bit/s)?]] | * [[public:8049_faq:transfer_rate_of_backup_is_inconsistent|FAQ: Transfer rate of backup is very inconsistent (e.g. randomly paused at 0 bit/s)?]] | ||
| + | | ||
| * [[public:8050_faq:factors_affecting_backup_performance|FAQ: Factors affecting backup performance on AhsayOBM or AhsayACB?]] | * [[public:8050_faq:factors_affecting_backup_performance|FAQ: Factors affecting backup performance on AhsayOBM or AhsayACB?]] | ||
| + | | ||
| * [[public:8051_faq:how_to_force_another_aua|"FAQ: How to force another Auto Update on AhsayOBM / ACB clients | * [[public:8051_faq:how_to_force_another_aua|"FAQ: How to force another Auto Update on AhsayOBM / ACB clients | ||
| FAQ: How to force another Auto Update on AhsayOBM / ACB clients | FAQ: How to force another Auto Update on AhsayOBM / ACB clients | ||
| "]] | "]] | ||
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| * [[public:8052_faq:how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?]] | * [[public:8052_faq:how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?]] | ||
| + | | ||
| * [[public:8053_faq:how_to_perform_a_restore_for_data_on_cbs_removable_drive|FAQ: How to perform a restore from backup data copied from CBS / mapped drive / removable drive backup storage?]] | * [[public:8053_faq:how_to_perform_a_restore_for_data_on_cbs_removable_drive|FAQ: How to perform a restore from backup data copied from CBS / mapped drive / removable drive backup storage?]] | ||
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| * [[public:8054_faq:how_to_delete_selective_backed_up_data|FAQ: How to delete selective backed up data from a specific backup destination?]] | * [[public:8054_faq:how_to_delete_selective_backed_up_data|FAQ: How to delete selective backed up data from a specific backup destination?]] | ||
| + | | ||
| * [[public:8055_faq:factors_affecting_backup_performance|FAQ: Factors affecting backup performance of AhsayOBM / ACB]] | * [[public:8055_faq:factors_affecting_backup_performance|FAQ: Factors affecting backup performance of AhsayOBM / ACB]] | ||
| + | | ||
| * [[public:8056_faq:how_to_run_a_single_backup_set_rebuild_for_legacy_backup_set|FAQ: How to run a single backup set rebuild for legacy backup set created in version 6?]] | * [[public:8056_faq:how_to_run_a_single_backup_set_rebuild_for_legacy_backup_set|FAQ: How to run a single backup set rebuild for legacy backup set created in version 6?]] | ||
| + | | ||
| * [[public:8057_faq:how_to_run_a_crc_check_for_legacy_backup_set_without_gui|FAQ: How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version 6 (or for client without GUI)?]] | * [[public:8057_faq:how_to_run_a_crc_check_for_legacy_backup_set_without_gui|FAQ: How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version 6 (or for client without GUI)?]] | ||
| + | | ||
| * [[public:8058_issue:unable_to_do_backup_failed_to_download_v6_index|ISSUE: Unable to do backup (Failed to download v6 index) when performing backup after upgrading AhsayCBS to 8.1 or above]] | * [[public:8058_issue:unable_to_do_backup_failed_to_download_v6_index|ISSUE: Unable to do backup (Failed to download v6 index) when performing backup after upgrading AhsayCBS to 8.1 or above]] | ||
| + | | ||
| * [[public:8059_faq:how_to_manually_change_ip_filter_for_cbs_console|FAQ: How to manually change the IP filter for access to the AhsayCBS web console?]] | * [[public:8059_faq:how_to_manually_change_ip_filter_for_cbs_console|FAQ: How to manually change the IP filter for access to the AhsayCBS web console?]] | ||
| + | | ||
| * [[public:8060_issue:backup_installation_and_uninstallation_stuck|ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] | * [[public:8060_issue:backup_installation_and_uninstallation_stuck|ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] | ||
| + | | ||
| * [[public:8061_issue:cbs_installation_and_uninstallation_stuck|ISSUE: Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]] | * [[public:8061_issue:cbs_installation_and_uninstallation_stuck|ISSUE: Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]] | ||
| + | | ||
| * [[public:8062_faq:ahsay_scl_for_granular_and_opendirect_restore_v8|FAQ: Ahsay Software Compatibility List (SCL) for Granular and OpenDirect Restore on version 8.1 or above]] | * [[public:8062_faq:ahsay_scl_for_granular_and_opendirect_restore_v8|FAQ: Ahsay Software Compatibility List (SCL) for Granular and OpenDirect Restore on version 8.1 or above]] | ||
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public/faqs_v8.1569478033.txt.gz · Last modified: 2019/09/26 14:07 by ronnie.chan