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public:faqs [2019/09/26 11:43]
ronnie.chan
public:faqs [2019/09/26 14:08]
ronnie.chan
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-====== FAQs and Known Issues ​for Ahsay Backup Software v8 ======+====== FAQs and Known Issues ======
  
-  * [[public:​8000_faq:​ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|FAQ:​ Ahsay Hardware Requirement List (HRL) for version 8.1 or above]] +==== Select ​a version ==== 
-  * [[public:​8001_faq:​ahsay_software_compatibility_list_scl_for_version_8.1_or_above|FAQ:​ Ahsay Software Compatibility List (SCL) for version 8.1 or above]] +  * [[public:faqs_v8|Version ​8]] 
-  * [[public:​8002_faq:​faq_on_backup_destination|FAQ:​ Frequently Asked Questions on Backup Destination]] +  * [[public:faqs_v7|Version 7]]
-  * [[public:​8003_faq:​how_to_modify_the_java_heap_size_of_ahsaycbs|FAQ:​ How to modify the Java heap size of AhsayCBS?​]] +
-  * [[public:​8004_faq:​how_to_run_a_data_integrity_check|FAQ:​ How to run Data Integrity Check for backup data stored in backup destination?​]] +
-  * [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|FAQ:​ Troubleshooting problem with Volume Shadow Copy]] +
-  * [[public:​8006_faq:​where_are_the_backup_client_application_logs_stored_at|FAQ:​ Where are the backup client application logs stored at?]] +
-  * [[public:​8007_faq:​troubleshooting_problem_with_missing_scheduled_backup|FAQ:​ Troubleshooting problem with missing scheduled backup]] +
-  * [[public:​8008_faq:​how_to_run_a_data_integrity_check_on_linux_cli|FAQ:​ How to run a Data Integrity Check on Linux (CLI) machine?​]] +
-  * [[public:​8009_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs|FAQ:​ How to install the latest patch set for AhsayCBS?​]] +
-  * [[public:​8010_faq:​how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|FAQ:​ How to install the latest patch set for AhsayOBM / AhsayACB?​]] +
-  * [[public:​8011_faq:​how_to_modify_the_java_heap_size_of_ahsayobc|FAQ:​ How to modify the Java heap size of AhsayOBM / AhsayACB?​]] +
-  * [[public:​8012_issue:​another_backup_job_is_still_running_backup_skipped|ISSUE:​ Another backup job is still running. Backup skipped]] +
-  * [[public:​8013_issue:​ahsaycbs_web_console_shows_error_status_500|ISSUE:​ Accepting Data menu on the AhsayCBS web console shows error status 500]] +
-  * [[public:​8014_faq:​suggestion_on_antivirus_exclusions|FAQ:​ Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows]] +
-  * [[public:​8015_faq:​best_practices_for_managing_encryption_key|FAQ:​ Best practices for managing encryption key for AhsayOBM or AhsayACB]] +
-  * [[public:​8016_issue:​license_key_incorrect_099|ISSUE:​ License key incorrect. Please try again. 099]] +
-  * [[public:​8017_faq:​ahsay_hardware_compatibility_list_synology_nas|FAQ:​ Ahsay Hardware Compatibility List (HRL) for AhsayOBM on Synology NAS]] +
-  * [[public:​8018_faq:​ahsay_hardware_compatibility_list_qnap_nas|FAQ:​ Ahsay Hardware Compatibility List (HRL) for AhsayOBM on QNAP NAS]] +
-  * [[public:​8019_faq:​faq_about_synologyobm|FAQ:​ Frequently Asked Questions about AhsayOBM installation on Synology NAS devices]] +
-  * [[public:​8020_faq:​faq_about_ahsay_cloud_backup_suite_8|FAQ:​ Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] +
-  * [[public:​8021_faq:​how_to_seedload_to_a_cloud_destination|FAQ:​ How to perform backup to a local destination then import the data to a cloud storage destination?​]] +
-  * [[public:​8022_faq:​how_to_run_a_crc_for_legacy_backup_set|FAQ:​ How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version ​6?]] +
-  * [[public:​8023_faq:​how_to_migrate_ahsaycbs_onto_a_new_server|FAQ:​ How to migrate AhsayCBS onto a new server?]] +
-  * [[public:​8024_faq:​how_to_move_user_in_same_ahsayrdr_setup|FAQ:​ How to move a backup user to a different AhsayCBS server in the same Redirector setup?]] +
-  * [[public:​8025_issue:​cannot_login_to_cbs_console_with_its_hostname|ISSUE:​ Access denied (cannot login to AhsayCBS console with its host name)]] +
-  * [[public:​8026_faq:​how_to_install_the_latest_patch_set_for_ahsayubs|FAQ:​ How to install the latest patch set for AhsayUBS?​]] +
-  * [[public:​8027_issue:​java_heap_space_error_office365_backup|ISSUE:​ java.lang.OutOfMemoryError:​ Java heap space error when performing an Office 365 backup]] +
-  * [[public:​8028_faq:​trusted_ca_list_for_v8|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 8.x]] +
-  * [[public:​8029_faq:​how_to_provision_pool_key|FAQ:​ How to provision a Pool Key for AhsayCBS backup server?]] +
-  * [[public:​8030_faq:​how_to_start_ahsaycbs_in_debug_mode|FAQ:​ How to start AhsayCBS in debug mode?]] +
-  * [[public:​8031_faq:​how_to_add_additional_user_storage_to_ahsaycbs|FAQ:​ How to add additional user storage to AhsayCBS?​]] +
-  * [[public:​8032_issue:​insufficient_free_space_on_ahsaycbs_server|ISSUE:​ There is not enough space on the disk (insufficient free space on AhsayCBS server)]] +
-  * [[public:​8033_issue:​unable_to_open_index_file_unknown_default_path|ISSUE:​ Unable to open index file, caused by [RuntimeException]]] +
-  * [[public:​8034_issue:​gc_allocation_failure|ISSUE:​ GC (Allocation Failure) in catalina log after upgrading AhsayCBS to version 8]] +
-  * [[public:​8035_faq:​how_to_force_another_aua_update|FAQ:​ How to force another Auto Update on AhsayOBM / ACB version 8 clients?​]] +
-  * [[public:​8036_faq:​silent_installation_script_for_ahsayobc|FAQ:​ Is there any silent installation script for the AhsayOBM and AhsayACB client application?​]] +
-  * [[public:​8037_faq:​is_dummy_cert_acceptable_for_business|FAQ:​ Should you use the default Ahsay dummy / self-sign certificate for your business? ]] +
-  * [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|FAQ:​ How to determine the number of client licenses required before upgrading from AhsayOBS version 6 to AhsayCBS version 8?]] +
-  * [[public:​8039_faq:​how_to_recover_ahsaycbs_system_account_password|FAQ:​ How to recover AhsayCBS system account password?​]] +
-  * [[public:​8040_issue:​onedrive_cloud_file_backup_missing|ISSUE:​ Scheduled OneDrive or OneDrive for Business Cloud File backup job is not running]] +
-  * [[public:​8041_issue:​unknown_default_path_for_creating_new_journal|ISSUE:​ Failed to initialize RemoteBDB.Cloud. Unknown default path for creating new journal file config]] +
-  * [[public:​8042_issue:​invalid_byte_1_of_1-byte_utf-8_sequence|ISSUE:​ Cannot open the client user interface with error Invalid byte 1 of 1-byte UTF-8 sequence]] +
-  * [[public:​8043_issue:​mapi_e_call_failed_unspecified_error|ISSUE:​ ERROR=MAPI_E_CALL_FAILED Detail=Unspecified error (MS Exchange Mail Level restore)]] +
-  * [[public:​8044_issue:​network_path_was_not_found_error_code_53|ISSUE:​ The network path was not found. (Error code=53)]] +
-  * [[public:8045_faq:​how_to_start_a_retention_policy_job|FAQ: How to start a retention policy job to clear out of retention data?]] +
-  * [[public:​8046_faq:​how_to_create_a_file_backup_set_with_ahsayobm_or_acb|FAQ:​ How to create a file backup set with AhsayOBM or AhsayACB?​]] +
-  * [[public:​8047_faq:​how_to_sync_data_on_cloud_storage_to_multiple_computer|FAQ:​ How to synchronize backup data on cloud storage to multiple locations for quicker restore (Fast Data Recovery)?​]] +
-  * [[public:​8048_faq:​how_to_manually_change_ip_filter_for_cbs_console|FAQ:​ How to manually change the IP filter for access to the AhsayCBS web console?​]] +
-  * [[public:​8049_faq:​transfer_rate_of_backup_is_inconsistent|FAQ:​ Transfer rate of backup is very inconsistent (e.g. randomly paused at 0 bit/s)?]] +
-  * [[public:​8050_faq:​factors_affecting_backup_performance|FAQ:​ Factors affecting backup performance on AhsayOBM or AhsayACB?​]] +
-  * [[public:​8051_faq:​how_to_force_another_aua|"​FAQ:​ How to force another Auto Update on AhsayOBM / ACB clients +
-FAQ: How to force another Auto Update on AhsayOBM / ACB clients +
-"]] +
-  * [[public:​8052_faq:​how_to_perform_a_seedload_backup_and_import|FAQ:​ How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] +
-  * [[public:​8053_faq:​how_to_perform_a_restore_for_data_on_cbs_removable_drive|FAQ:​ How to perform a restore from backup data copied from CBS / mapped drive / removable drive backup storage?​]] +
-  * [[public:​8054_faq:​how_to_delete_selective_backed_up_data|FAQ:​ How to delete selective backed up data from a specific backup destination?​]] +
-  * [[public:​8055_faq:​factors_affecting_backup_performance|FAQ:​ Factors affecting backup performance of AhsayOBM / ACB]] +
-  * [[public:​8056_faq:​how_to_run_a_single_backup_set_rebuild_for_legacy_backup_set|FAQ:​ How to run a single backup set rebuild for legacy backup set created in version 6?]] +
-  * [[public:​8057_faq:​how_to_run_a_crc_check_for_legacy_backup_set_without_gui|FAQ:​ How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version 6 (or for client without GUI)?]] +
-  * [[public:​8058_issue:​unable_to_do_backup_failed_to_download_v6_index|ISSUE:​ Unable to do backup (Failed to download v6 index) when performing backup after upgrading AhsayCBS to 8.1 or above]] +
-  * [[public:8059_faq:​how_to_manually_change_ip_filter_for_cbs_console|FAQ: How to manually change the IP filter for access to the AhsayCBS web console?​]] +
-  * [[public:​8060_issue:​backup_installation_and_uninstallation_stuck|ISSUE:​ Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] +
-  * [[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|ISSUE:​ Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]] +
-  * [[public:​8062_faq:​ahsay_scl_for_granular_and_opendirect_restore_v8|FAQ:​ Ahsay Software Compatibility List (SCL) for Granular and OpenDirect Restore on version 8.1 or above]]+
  
  
public/faqs.txt · Last modified: 2019/09/26 14:08 by ronnie.chan

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