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public:documents_and_guides:obm:office-365-windows:appendix-e

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public:documents_and_guides:obm:office-365-windows:appendix-e [2020/04/29 13:40]
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-====== Appendix E: Setting “Need help logging in” using AhsayOBM ====== 
-The Need help logging in feature will assist you on the steps needed in case an enrolled phone number is not available in the list. 
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-1. Log in to AhsayOBM according to the instructions in [[public:​documents_and_guides:​obm:​office-365-windows:​login|Login to AhsayOBM]]. 
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-2. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. Click the **Need help logging in?** located in the lower left corner of the screen. 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image556.png?​800}} 
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-3. Enter a valid e-mail address then click Send. It should be the same with the e-mail address indicated in the contact information in the backup set. Please contact your service provider for more details. 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image558.png?​800}} 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image560.png?​800}} 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image562.png?​800}} 
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-4. Check the email as there will be login instructions. Click the link to proceed. 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image564.png?​800}} 
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-5. Select a Country Code and enter the mobile number. Click the {{public:​documents_and_guides:​obm:​office-365-windows:​image566.png}} button. 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image567.png?​800}} 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image569.png?​800}} 
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-6. Enter the passcode and click {{public:​documents_and_guides:​obm:​office-365-windows:​image566.png}} button. 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image571.png?​800}} 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image573.png?​800}} 
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-7. The main menu will be displayed. This consist of the following modules: **Live Activities, User**, and **Run Direct**. 
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-{{public:​documents_and_guides:​obm:​office-365-windows:​image575.png?​800}} 
  

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