This shows you the differences between two versions of the page.
Both sides previous revision Previous revision | |||
public:documents_and_guides:obm:office-365-windows:appendix-e [2020/04/29 13:40] ronnie.chan removed |
— (current) | ||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== Appendix E: Setting “Need help logging in” using AhsayOBM ====== | ||
- | The Need help logging in feature will assist you on the steps needed in case an enrolled phone number is not available in the list. | ||
- | |||
- | 1. Log in to AhsayOBM according to the instructions in [[public:documents_and_guides:obm:office-365-windows:login|Login to AhsayOBM]]. | ||
- | |||
- | 2. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. Click the **Need help logging in?** located in the lower left corner of the screen. | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image556.png?800}} | ||
- | |||
- | 3. Enter a valid e-mail address then click Send. It should be the same with the e-mail address indicated in the contact information in the backup set. Please contact your service provider for more details. | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image558.png?800}} | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image560.png?800}} | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image562.png?800}} | ||
- | |||
- | 4. Check the email as there will be login instructions. Click the link to proceed. | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image564.png?800}} | ||
- | |||
- | 5. Select a Country Code and enter the mobile number. Click the {{public:documents_and_guides:obm:office-365-windows:image566.png}} button. | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image567.png?800}} | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image569.png?800}} | ||
- | |||
- | 6. Enter the passcode and click {{public:documents_and_guides:obm:office-365-windows:image566.png}} button. | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image571.png?800}} | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image573.png?800}} | ||
- | |||
- | 7. The main menu will be displayed. This consist of the following modules: **Live Activities, User**, and **Run Direct**. | ||
- | |||
- | {{public:documents_and_guides:obm:office-365-windows:image575.png?800}} | ||