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public:8120_how_to_undelete_backup_data_ahsaycbs_v8.3 [2021/07/28 17:14]
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-===== FAQ: How to un-delete backup data that were moved to retention unintentionally on AhsayCBS v8.3 or above ===== 
  
-<​html>​ 
- <​b>​ 
-  Article ID: 
- </​b>​ 
- 8120 
- <​br/>​ 
- <​b>​ 
-  Reviewed: 
- </​b>​ 
- ​29/​07/​2021 
- <​br/>​ 
- <​br/>​ 
- <​b>​ 
-  Product Version: 
- </​b>​ 
- <​br/>​ 
- ​AhsayCBS:​ 8.3.0.0 or above 
- <​br/>​ 
- OS: All platforms ​ 
-</​html>​ 
- 
- 
-===== Description ===== 
-<​html>​ 
-For backup data that are moved to retention unintentionally (e.g. backup source location (e.g. hard drive / USB drive) disconnected before a backup job or permission settings of files/​folders were accidentially revoked): 
- 
-<table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​ 
-  <tr> 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    No. 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Type 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Timestamp 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Log 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    ... 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-     <​font color=#​0040FF>​warn</​font>​ 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-     <​font color=#​0040FF>​YYYY/​MM/​DD 
-     ​hh:​mm:​ss</​font>​ 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-   <​font color=#​0040FF>​Backup source "​%backup_source%"​ does not exist !</​font>​ 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    ... 
-   </​td>​ 
-  </tr> 
- </​table>​ 
-Since the AhsayOBM / AhsayACB backup client cannot detect the backup source location or files/​folders,​ they will be treated as deleted by the AhsayOBM / AhsayACB backup client the data on the backup destination(s) will be moved to the retention area. **Where they will be permanently removed after they exceed the retention policy setting for the backup set.** ​ 
-<br> 
-<br> 
-This document contains instruction on how to rollback such action (e.g. manually un-delete the data), so the data does not need to be re-uploaded again after the backup source drive is reconnected or permission settings of files/​folders were corrected. 
-</​html>​ 
- 
- 
- 
-===== Steps ===== 
-<​html>​ 
-The following assumptions are made: 
-<br> 
-<ul> 
-<​li><​font color=black>​Previous backup was performed on March 20, 2018 01:​00:​00.</​font></​li>​ 
-<​li><​font color=black>​The backup source drive was disconnected before the sub-sequence backup, performed on March 21, 2018 03:​00:​00.</​font></​li>​ 
-<​li><​font color=black>​Data backup by the previous job to backup destination AhsayCBS were detect and retain as deleted data.</​font></​li>​ 
-<​li><​font color=black>​You want to revert the data snapshot the previous backup on March 20, 2018 01:​00:​00.</​font></​li>​ 
-</ul> 
- 
-<font color=red>​Important:</​font><​font color=black> ​ 
-<br> 
-It is recommended to temporarily suspend the backup user to ensure that no backup / restore job is performed during the manual un-delete process.</​font>​ 
-<br> 
-<br> 
-Refer to the following steps to un-delete the data: 
-<br> 
-<br> 
-<ol> 
-<​li><​font color=black>​On the AhsayCBS web console, obtain the backup set ID of the affected backup set: 
-<br> 
-<br> 
-<ul> 
-<​li><​font color=black>​Under <​b>​Backup / Restore</​b>,​ select <​b>​Users,​ Groups & Policies</​b>​.</​font></​li>​ 
-<​li><​font color=black>​Select <​b>​Backup User</​b>,​ and the corresponding backup user, then <​b>​Backup Set</​b>​. </​font></​li> ​ 
-<​li><​font color=black>​Select the affected backup set under <​b>​Manage Backup Set</​b>,​ the backup set ID is listed under <​b>​General</​b></​font>​ 
-<br> 
-<br> 
-</li> 
-<img style="​width:​58%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​obtain_backupset_id.png"/>​ 
-</ul> 
-</li> 
-<br> 
- 
-<​li><​font color=black>​From the backup destination (e.g. AhsayCBS), browse to the <​b>​blocks</​b>​ folder where the backup data are stored at: 
-<br> 
-<br> 
-%backup_destination%\%backupset_id%\blocks ​ 
-<br> 
-<br> 
-<​u>​For example</​u>​ 
-<br> 
-For backup destination set to AhsayCBS on Windows 
-<br> 
-<br> 
-E:​\user\Username\1517279516004\blocks 
-<br> 
-<br> 
-<img style="​width:​68%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​undelete_1.png"/>​ 
-<br> 
-<br> 
-Note: 
-<br> 
-A separate folder is created for each backup job according to its start time (YYYY-MM-DD-hh-mm-ss),​ under the <​b>​blocks</​b>​ folder. &​nbsp;​All files backed up by that job are stored in that particular folder. ​ 
-</li> 
-<br> 
- 
-<​li><​font color=black>​Remove (or move to another location) all index files in the <​b>​blocks</​b>​ folder: 
-<br> 
-<br> 
-<ul> 
-<​li><​font color=black>​%backup_destination%\%backupset_id%\blocks\<​font color=red>​index.db.*.cgz</​font></​font></​li>​ 
-<​li><​font color=black>​%backup_destination%\%backupset_id%\blocks\<​font color=red>​index.metadata.cgz</​font></​font></​li>​ 
-</ul> 
-<br> 
-<img style="​width:​68%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​undelete_2.png"/>​ 
-</li> 
-<br> 
- 
-<​li><​font color=black>​Copy the index files from a previous backup job folder (the backup snapshot (YYYY-MM-DD-hh-mm-ss) which you would like to revert to), back to the <​b>​blocks</​b>​ folder. 
-<br> 
-<br> 
-<​u>​For example</​u>​ 
-<br> 
-To revert the backup snapshot to the backup on March 20, 2018 01:00:00, browse to  
-<br> 
-<br> 
-E:​\user\Username\1517279516004\blocks\<​font color=red>​2018-03-20-01-00-00</​font>​ 
-<br> 
-<br> 
-Copy 
-<br> 
-<br> 
-E:​\user\Username\1517279516004\blocks\<​font color=red>​2018-03-20-01-00-00</​font>​\index.db.*.cgz<​br>​ 
-E:​\user\Username\1517279516004\blocks\<​font color=red>​2018-03-20-01-00-00</​font>​\index.metadata.cgz<​br>​ 
-<br> 
-<br> 
-To 
-<br> 
-<br> 
-E:​\user\Username\1517279516004\blocks\index.db.*.cgz<​br>​ 
-E:​\user\Username\1517279516004\blocks\index.metadata.cgz<​br>​ 
-<br> 
-<img style="​width:​95%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​undelete_3.png"/>​ 
-<br> 
-<br> 
-<font color=red>​Important:</​font>​ 
-<br> 
-Once the backup snapshot is reverted, data backup by the latest backup (or sub-sequence backup after the snapshot which you have reverted to) will not be displayed in the restore menu. 
-</​font>​ 
-</li> 
-<br> 
- 
- 
-<​li><​font color=black>​Ensure that the issue to the backup source drive is resolved, then perform another backup job afterward. 
-</​font>​ 
-</li> 
- 
- 
- 
- 
- 
-</ol> 
-</​html>​ 
- 
-===== Keywords ===== 
-snapshot, undelete, undeleting, revert, disconnect 

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