public:8119_issue:internal_error_1012
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public:8119_issue:internal_error_1012 [2021/07/28 17:00] edward.chan created |
public:8119_issue:internal_error_1012 [2021/12/14 10:53] (current) anna.olalia |
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| - | ===== ISSUE: License Error - Internal Error 1012 ===== | + | ===== [V8] ISSUE: License Error - Internal Error 1012 ===== |
| <html> | <html> | ||
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| <br> | <br> | ||
| <b> | <b> | ||
| - | Reviewed:</b> 28/07/2021 | + | Reviewed:</b> 2021-07-28 |
| <br> | <br> | ||
| <br> | <br> | ||
| Line 12: | Line 12: | ||
| Product Version</b>: | Product Version</b>: | ||
| <br> | <br> | ||
| - | AhsayCBS: 8.3 or above | + | AhsayCBS: 8.3 to 8.x |
| <br> | <br> | ||
| OS: All platforms | OS: All platforms | ||
| Line 39: | Line 39: | ||
| <html> | <html> | ||
| - | The error message will be displayed if any of the following condition is true: | + | The error message will be displayed if any of the following conditions is true: |
| <ul> | <ul> | ||
| - | <li><font color=black>The same license key had been applied on more than one servers, for example | + | <li><font color=black>The same license key had been applied on more than one server, for example |
| <br> | <br> | ||
| <br> | <br> | ||
| Line 67: | Line 67: | ||
| <li><font color=black>The license key was converted to a Pooled License via the License Management Portal. | <li><font color=black>The license key was converted to a Pooled License via the License Management Portal. | ||
| + | </font></li> | ||
| + | <br> | ||
| + | |||
| + | |||
| + | <li><font color=black>AhsayCBS installation on CentOS 7 or above | ||
| </font></li> | </font></li> | ||
| </ul> | </ul> | ||
| Line 82: | Line 87: | ||
| <ul> | <ul> | ||
| <li><font color=black>The license was applied on more than one servers | <li><font color=black>The license was applied on more than one servers | ||
| + | <br> | ||
| <br> | <br> | ||
| Line 87: | Line 93: | ||
| <br> | <br> | ||
| <br> | <br> | ||
| - | Contact Ahsay support representative to relax the license on your behalf. Press the Update button on the license page of the server that the license is intended for (e.g. on the AhsayCBS web console, System Settings > License). | + | Contact <a target="_blank"; href="https://www.ahsay.com/partners" target=>Ahsay Support Representative</a> to relax the license on your behalf. After that, press the Update button on the license page of the server that the license is intended for (e.g. on the AhsayCBS web console, System Settings > License). |
| <br> | <br> | ||
| <br> | <br> | ||
| - | If the license was applied on another AhsayCBS server for replication (e.g. replication receiver), please contact Ahsay sales representative to purchase another license for your replication receiver (each AhsayCBS server requires its own separate license). | + | If the license was applied on another AhsayCBS server for replication (e.g. replication receiver), please contact <a target="_blank"; href="https://www.ahsay.com/partners" target=>Ahsay Sales Representative</a> to purchase another license for your replication receiver (each AhsayCBS server requires its own separate license). |
| </font></li> | </font></li> | ||
| + | <br> | ||
| <br> | <br> | ||
| Line 98: | Line 105: | ||
| <li><font color=black> | <li><font color=black> | ||
| - | The MAC address, local / remote IP address, or http / https port of the AhsayOBS server had changed | + | The MAC address, local / remote IP address, or HTTP / HTTPS port of the AhsayCBS have changed for more than 5 times |
| + | <br> | ||
| + | <br> | ||
| + | Contact <a target="_blank"; href="https://www.ahsay.com/partners" target=>Ahsay Support Representative</a> to relax the license on your behalf. After that, update the new server information to Ahsay's license server ( https://lic.ahsay.com ) by pressing the Update button on the license page of the AhsayCBS web console (System Settings > License). | ||
| + | <br> | ||
| + | <br> | ||
| + | Persistent 1012 license error can occur if your AhsayCBS server is operating in a network environment where network traffic is routed to the Internet via multiple external IP addresses. For example, network load balancing is implemented using, e.g. a dual WAN router, Round Robin routing, or network card with multiple external IPs. | ||
| + | <br> | ||
| + | <br> | ||
| + | For these cases, we would suggest setting up a static route for the server's connection to lic.ahsay.com, so that the remote IP address on the server will remain the same every time a connection to lic.ahsay.com is established. | ||
| + | <br> | ||
| + | <br> | ||
| + | For cases where Dynamic IP (e.g. DynDNS) is used, please use a fixed IP / domain name instead. | ||
| + | </font></li> | ||
| + | <br> | ||
| + | <br> | ||
| - | Update the new server information to Ahsay's license server ( https://lic.ahsay.com ) by pressing the Update button on the software license page of the AhsayOBS web console. | ||
| - | The license key has been converted into a Pooled License via the Ahsay License Management Portal | + | <li><font color=black> |
| + | The license key was converted to a Pooled License | ||
| + | <br> | ||
| + | <br> | ||
| + | A Pooled License cannot be applied directly on an AhsayCBS server (the conversion from Poolable to Pooled is irreversible). To resolve the issue, create a Pool Key for your AhsayCBS server's usage. Refer to the following article for instruction: | ||
| + | <br> | ||
| + | <br> | ||
| + | <a target="_blank"; href="https://wiki.ahsay.com/doku.php?id=public:8100_faq:how_to_create_pool_key">FAQ: How to create a Pool Key from a License Pool?</a> | ||
| + | </font></li> | ||
| + | <br> | ||
| + | <br> | ||
| - | A Pooled License cannot be applied directly on an AhsayOBS server (the conversion from Poolable to Pooled is irreversible). Therefore, to resolve the issue, you will need to create a Pool Key for your AhsayOBS's usage: | ||
| - | |||
| - | FAQ: How to create a Pool Key from a License Pool? (3115) | ||
| + | <li><font color=black> | ||
| AhsayOBS installation on CentOS 7 or above | AhsayOBS installation on CentOS 7 or above | ||
| + | <br> | ||
| + | <br> | ||
| Utilities such as ifconfig have been marked as deprecated for CentOS 7, and the 'net-tools' package is no longer part of the @core group so will not be installed by default. | Utilities such as ifconfig have been marked as deprecated for CentOS 7, and the 'net-tools' package is no longer part of the @core group so will not be installed by default. | ||
| + | <br> | ||
| + | <br> | ||
| To resolve the issue, enter the following command in terminal to install the net-tools package on the affected client computer: | To resolve the issue, enter the following command in terminal to install the net-tools package on the affected client computer: | ||
| - | + | <br> | |
| - | >yum install net-tools | + | <br> |
| - | + | <table border="0" cellpadding="0" cellspacing="0" width="600"> | |
| - | + | <tr> | |
| - | Persisting issue, where the same error message is displayed shortly afterward | + | <td style="BACKGROUND-COLOR: black"> |
| - | + | <font size=2 color=white><p style="font-family:courier;"> | |
| - | Persistent 1012 license errors can occur if your AhsayOBS server is operating in an network environment where network traffic is routed to the internet via multiple external IP addresses. For example, network load balancing is implemented using, e.g. a dual WAN router, Round Robin routing, or network card with multiple external IP. | + | >sudo yum -y install net-tools |
| - | + | </td> | |
| - | For these cases, we would suggest setting up a static route for the server's connection to lic.ahsay.com, so that the remote IP address on the server will remain the same every time a connection to lic.ahsay.com is established. | + | </tr> |
| - | + | </table> | |
| - | For cases where Dynamic IP (e.g. DynDNS) is used, please use a fixed IP / domain name instead. | + | </font></li> |
| - | + | <br> | |
| - | Important Note: | + | |
| - | User can 'self-relax' your AhsayOBS license for 5 times before having to contact Ahsay Technical Support staff for assistance. | + | |
| - | + | ||
| - | To relax your license, simply press the Update button at the bottom of the license page [Manage System] > [Software License] on the AhsayOBS management console. | + | |
| - | + | ||
| - | If the error persist after pressing the Update button, it suggests that you have already exceeded the 'self-relax' quota, please contact Ahsay Technical Support staff for assistance. | + | |
| - | + | ||
| - | + | ||
public/8119_issue/internal_error_1012.1627462856.txt.gz · Last modified: 2021/07/28 17:00 by edward.chan