[V8] ISSUE: The specified object was not found in the store. The process failed to get the correct properties (Office 365 backup) [Ahsay Wiki]

[V8] ISSUE: The specified object was not found in the store. The process failed to get the correct properties (Office 365 backup)

Article ID: 8108
Reviewed: 2021-03-05

Product Version:
Ahsay Software: 8.1 to 8.x
OS: Windows

Problem Description

When performing an Office 365 backup, the following error message is received in the backup report:

No.	Type	Timestamp	Log
*	...	...	...
*	erro	YYYY/MM/DD hh:mm:ss	[BackupCloudFileCmd.uploadBackupFiles][java.lang.RuntimeException] Error=java.lang.RuntimeException: [FileAttributeIterator. reiterate] Failed to list sPath='Mailbox'rn at com.ahsay.afc.cloud.aq.a(Unknown Source)rn at com.ahsay.cbs.N.b (Unknown Source)rn at com.ahsay.cbs.M.a(Unknown Source)rn at com.ahsay.cbs.J.a(Unknown Source)rn ... ...
*	...	...	...

If you take a look at the backup client log, the following error message can be found:

[YYYY/MM/DD hh:mm:ss] [erro] [id][BackupCloudFileCmd.uploadBackupFiles][java.lang.RuntimeException] Error=java.
lang.RuntimeException:[FileAttributeIterator.reiterate] Failed to list sPath='Mailbox' at com.ahsay.afc.cloud.
aq.a(Unknown Source) at com.ahsay.cbs.N.b(Unknown Source) at com.ahsay.cbs.M.a(Unknown Source) at com.ahsay.cbs.
J.a(Unknown Source) at com.ahsay.afc.cloud.office365.exchange.l.a(Unknown Source) at com.ahsay.afc.cloud.office365.
exchange.l.a(Unknown Source) ... Caused by: java.lang.RuntimeException: [FileAttributeIterator.checkLoaded] Failed
to load sPath='Mailbox' at com.ahsay.afc.cloud.aq.j(Unknown Source)... 33 more Caused by: com.ahsay.afc.cloud.d:
[ExchangeFolderIterator.load] Failed in listing sub-folders/items from path: Mailbox; Folder ID:id; Error:[Service
Exception] Message = The specified object was not found in the store., The process failed to get the correct
properties., response code= ErrorItemNotFound at com.ahsay.afc.cloud.office365.exchange.h.i(Unknown Source)
... 34 more Caused by: [ServiceException] Message = The specified object was not found in the store., The process
failed to get the correct properties., response code = ErrorItemNotFound at com.independentsoft.exchange.bK.b
(Unknown Source)

Cause

The message suggests that the corresponding item cannot be found when AhsayOBM / ACB attempts to retrieve the file for backup, but the item was there during the file comparison stage. This can sometomes occur for backup set with a large number of mailboxes selected for backup.

Resolution

To resolve the issue, separate the affected backup set into smaller backup sets (e.g. select fewer mailboxes to backup for each backup set).

Keywords

office365, o365, 365, m365, microsoft365, microsoft 365, erroritemnotfound

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