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public:8104_issue:failed_to_check_integrity_of_dest_when_replication_enabled [2021/02/19 19:07]
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-=====  ISSUE: The virus scanner discovered an issue while scanning the file (Office 365 backup) ​  ===== 
  
-<​html>​ 
- <​b>​ 
-  Article ID: 
- </​b>​ 
- 8104 
- <​br/>​ 
- <​b>​ 
-  Reviewed: 
- </​b>​ 
- ​19/​02/​2021 
- <​br/>​ 
- <​br/>​ 
- <​b>​ 
-  Product Version: 
- </​b>​ 
- <​br/>​ 
- ​AhsayACB / AhsayOBM: 8.1 or above 
- <​br/>​ 
- OS: Windows 
-</​html>​ 
- 
- 
-===== Problem Description ===== 
-<​html>​ 
-When performing an Office 365 backup, the following error message is received in the backup report: 
- 
- <​br>​ 
- <​table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​ 
-  <tr> 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    No. 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Type 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Timestamp 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Log 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    ... 
-   </​td>​ 
-  </tr> 
- 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    <font color=#​FF0000>​ 
-     erro 
-    </​font>​ 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    <font color=#​FF0000>​ 
-     ​YYYY/​MM/​DD 
-     ​hh:​mm:​ss 
-     </​font>​ 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    <font color=#​FF0000>​ 
-     [New File] File="​Office 365/Site Collections/​hostname.sharepoint.com/​personal/​username/​directory_path/​file"<​br>​ 
- Error="​The virus scanner discovered an issue while scanning the file. Please try opening the file directly<​br>​ 
- from the browser, or contact your administrator. Additional information:​ '​virus_name'​ com.independentsoft.share.bs:<​br>​ 
- The virus scanner discovered an issue while scanning the file. Please try opening the file directly from the browser,<​br>​ 
- or contact your administrator. Additional information:​ '​virus_name'​ 500 Internal Server Error<​br>​ 
- ... 
-      
-    </​font>​ 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    ... 
-   </​td>​ 
-  </tr> 
- </​table>​ 
- 
- 
-Note: Virus such as <a target=_blank href="​https://​www.microsoft.com/​en-us/​wdsi/​threats/​malware-encyclopedia-description?​Name=Worm:​Win32/​Bugbear.B@mm">​Bugbear.B@mm</​a>​ and <a target=_blank href="​https://​www.microsoft.com/​en-us/​wdsi/​threats/​malware-encyclopedia-description?​Name=Virus:​Win32/​Neshta.B">​Win32/​Neshta.B</​a>​ have been reported before. 
-</​html>​ 
- 
- 
-===== Cause ===== 
-<​html>​ 
-The message suggests that AhsayOBM / ACB cannot retrieve the corresponding file(s) during the backup. Note that the error is actually returned by Microsoft, suggesting that the file(s) is infected by virus. 
- 
-</​html>​ 
- 
- 
-===== Resolution ===== 
-<​html>​ 
-To resolve the issue, delete the corresponding malicious file (recommended),​ refer to this <a target=_blank href="​https://​support.microsoft.com/​en-us/​topic/​what-to-do-when-a-malicious-file-is-found-in-sharepoint-online-onedrive-or-microsoft-teams-01e902ad-a903-4e0f-b093-1e1ac0c37ad2?​ui=en-us&​rs=en-us&​ad=us">​Microsoft Article</​a>​ for instruction on how to delete the infected file. 
-<br> 
-<br> 
-Alternatively,​ you can also exclude / un-select the infected file from the backup source. ​ 
-</​html>​ 
- 
- 
-===== Keywords ===== 
-office365, o365, 365, m365, microsoft365,​ microsoft 365, virus, infect, infected, malicious 

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