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- | ===== ISSUE: The virus scanner discovered an issue while scanning the file (Office 365 backup) ===== | ||
- | <html> | ||
- | <b> | ||
- | Article ID: | ||
- | </b> | ||
- | 8104 | ||
- | <br/> | ||
- | <b> | ||
- | Reviewed: | ||
- | </b> | ||
- | 19/02/2021 | ||
- | <br/> | ||
- | <br/> | ||
- | <b> | ||
- | Product Version: | ||
- | </b> | ||
- | <br/> | ||
- | AhsayACB / AhsayOBM: 8.1 or above | ||
- | <br/> | ||
- | OS: Windows | ||
- | </html> | ||
- | |||
- | |||
- | ===== Problem Description ===== | ||
- | <html> | ||
- | When performing an Office 365 backup, the following error message is received in the backup report: | ||
- | |||
- | <br> | ||
- | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
- | <tr> | ||
- | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
- | No. | ||
- | </td> | ||
- | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
- | Type | ||
- | </td> | ||
- | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
- | Timestamp | ||
- | </td> | ||
- | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
- | Log | ||
- | </td> | ||
- | </tr> | ||
- | <tr> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | * | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | ... | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | ... | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
- | ... | ||
- | </td> | ||
- | </tr> | ||
- | |||
- | <tr> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | * | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | <font color=#FF0000> | ||
- | erro | ||
- | </font> | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | <font color=#FF0000> | ||
- | YYYY/MM/DD | ||
- | hh:mm:ss | ||
- | </font> | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
- | <font color=#FF0000> | ||
- | [New File] File="Office 365/Site Collections/hostname.sharepoint.com/personal/username/directory_path/file"<br> | ||
- | Error="The virus scanner discovered an issue while scanning the file. Please try opening the file directly<br> | ||
- | from the browser, or contact your administrator. Additional information: 'virus_name' com.independentsoft.share.bs:<br> | ||
- | The virus scanner discovered an issue while scanning the file. Please try opening the file directly from the browser,<br> | ||
- | or contact your administrator. Additional information: 'virus_name' 500 Internal Server Error<br> | ||
- | ... | ||
- | |||
- | </font> | ||
- | </td> | ||
- | </tr> | ||
- | <tr> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | * | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | ... | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
- | ... | ||
- | </td> | ||
- | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
- | ... | ||
- | </td> | ||
- | </tr> | ||
- | </table> | ||
- | |||
- | |||
- | Note: Virus such as <a target=_blank href="https://www.microsoft.com/en-us/wdsi/threats/malware-encyclopedia-description?Name=Worm:Win32/Bugbear.B@mm">Bugbear.B@mm</a> and <a target=_blank href="https://www.microsoft.com/en-us/wdsi/threats/malware-encyclopedia-description?Name=Virus:Win32/Neshta.B">Win32/Neshta.B</a> have been reported before. | ||
- | </html> | ||
- | |||
- | |||
- | ===== Cause ===== | ||
- | <html> | ||
- | The message suggests that AhsayOBM / ACB cannot retrieve the corresponding file(s) during the backup. Note that the error is actually returned by Microsoft, suggesting that the file(s) is infected by virus. | ||
- | |||
- | </html> | ||
- | |||
- | |||
- | ===== Resolution ===== | ||
- | <html> | ||
- | To resolve the issue, delete the corresponding malicious file (recommended), refer to this <a target=_blank href="https://support.microsoft.com/en-us/topic/what-to-do-when-a-malicious-file-is-found-in-sharepoint-online-onedrive-or-microsoft-teams-01e902ad-a903-4e0f-b093-1e1ac0c37ad2?ui=en-us&rs=en-us&ad=us">Microsoft Article</a> for instruction on how to delete the infected file. | ||
- | <br> | ||
- | <br> | ||
- | Alternatively, you can also exclude / un-select the infected file from the backup source. | ||
- | </html> | ||
- | |||
- | |||
- | ===== Keywords ===== | ||
- | office365, o365, 365, m365, microsoft365, microsoft 365, virus, infect, infected, malicious |