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public:8104_faq:ahsayobm_ahsayacbv8.3.2.x_clients_cannot_connect_to_ahsaycbsv8.5.0.63_after_ahsaycbs_upgrade

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public:8104_faq:ahsayobm_ahsayacbv8.3.2.x_clients_cannot_connect_to_ahsaycbsv8.5.0.63_after_ahsaycbs_upgrade [2021/06/03 13:12]
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-=====  ISSUE: AhsayOBM / ACB version 8.3.2.x cannot connect after upgrading AhsayCBS to version 8.5.0.63 ​  ===== 
  
-<​html>​ 
- <​b>​ 
-  Article ID</​b>:​ 8118 
- <​br>​ 
- <​b>​ 
-  Reviewed</​b>:​ 03/06/2021 
- <​br>​ 
- <​br>​ 
- <​b>​ 
-  Product Version</​b>: ​ 
- <​br>​ 
- ​AhsayCBS:​ 8.5.0.63 
-<​br> ​ 
-AhsayACB / AhsayOBM: 8.3.2.x 
- <​br>​ 
- OS: ALL 
-</​html>​ 
- 
- 
-===== Problem Description ===== 
-<​html>​ 
-After AhsayCBS is upgraded to <​b>​version 8.5.0.63</​b>,​ all AhsayOBM and AhsayACB clients running on <​b>​version 8.3.2.x</​b>​ are unable to connect. 
-<​br></​br>​ 
-The following error message is shown in AhsayOBM\AhsayACB in debug mode: 
-    <table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​ 
-    <tr> 
-     <​td style="​BACKGROUND-COLOR:​ white">​ 
-      <font size=1.5 color=black><​p style="​font-family:​courier;"> ​ 
-Debug: [GetUserProfile] Login: testuser 
-java.lang.IllegalArgumentException:​ [Key.clone] Incompatible class (sKeyName). key.sKeyName=com.ahsay.afc.cxp.Key this.sKeyName=com.ahsay.obx.cxp.cloud.MobileAuthenticationSettings 
-at com.ahsay.afc.cxp.Key.clone(Unknown Source) 
-at com.ahsay.afc.cxp.Key.clone(Unknown Source) 
-at com.ahsay.afc.cxp.Key.clone(Unknown Source) 
-at com.ahsay.afc.cxp.Key.copy(Unknown Source) 
-at com.ahsay.obx.cxp.mobile.User.copy(Unknown Source) 
-at com.ahsay.obx.cxp.cloud.User.copy(Unknown Source) 
-at com.ahsay.cloudbacko.core.profile.UserProfile.read(Unknown Source) 
-at com.ahsay.cloudbacko.ls.b(Unknown Source) 
-at com.ahsay.core.ProjectInfo.loadProfileFromServer(Unknown Source) 
-at com.ahsay.cloudbacko.ui.y.a(Unknown Source) 
-at com.ahsay.obc.ui.JLoginPanel.d(Unknown Source) 
-at com.ahsay.obc.ui.JLoginPanel.m(Unknown Source) 
-at com.ahsay.obc.ui.JLoginPanel.a(Unknown Source) 
-at com.ahsay.obc.ui.JLoginPanel$JPopupPanel$4.run(Unknown Source) 
- 
-</p> 
-     </​td>​ 
-    </tr> 
-   </​table>  ​ 
-    
-As a result: 
-<ol> 
- 
-<br> 
-<​li><​font color=black>​All scheduled and continuous backup jobs on AhsayOBM / ACB will not run and will be logged as missed backups. 
-<br> 
-<​li>​Cannot login to AhsayOBM / ACB clients. ​ 
-</ol> 
-Note:<​br>​ 
-The Auto Upgrade for the AhsayOBM / ACB version 8.3.2.x to 8.5.0.63 are not affected, as long as the AhsayOBM / ACB user interface is closed. ​ 
- 
-</​html>​ 
- 
- 
- 
-===== Cause ===== 
-<​html>​ 
-This is a known issue with the connection handling routine specific to AhsayOBM / ACB version 8.3.2.x. 
-</​html>​ 
- 
- 
- 
-===== Resolution ===== 
-<​html>​ 
- 
-There are two options to resolve this issue: 
-<br> 
- 
-<ul> 
-<​li><​font color=black>​Option 1 - Enable the Auto Upgrade for the affected AhsayOBM / ACB 8.3.2.x clients.</​font></​li>​ 
-<br> 
- 
- 
-<​li><​font color=black>​Option 2 - Patch the AhsayCBS to version 8.5.0.65 or above. <a target="​_blank";​ href="​https://​wiki.ahsay.com/​doku.php?​id=public:​8009_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs">​Click Here</​a>​ for instruction.</​font></​li>​ 
-<br> 
- 
- 
-</ul> 
-</​html>​ 
- 
- 
-===== Keywords ===== 
-<​html>​ 
-8.3.2.x, 8.5.0.63, cbs upgrade 
- 
- 
-</​html>​ 

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