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public:8104_faq:ahsayobm_ahsayacbv8.3.2.x_clients_cannot_connect_to_ahsaycbsv8.5.0.63_after_ahsaycbs_upgrade [2021/06/03 13:12] edward.chan removed |
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- | ===== ISSUE: AhsayOBM / ACB version 8.3.2.x cannot connect after upgrading AhsayCBS to version 8.5.0.63 ===== | ||
- | <html> | ||
- | <b> | ||
- | Article ID</b>: 8118 | ||
- | <br> | ||
- | <b> | ||
- | Reviewed</b>: 03/06/2021 | ||
- | <br> | ||
- | <br> | ||
- | <b> | ||
- | Product Version</b>: | ||
- | <br> | ||
- | AhsayCBS: 8.5.0.63 | ||
- | <br> | ||
- | AhsayACB / AhsayOBM: 8.3.2.x | ||
- | <br> | ||
- | OS: ALL | ||
- | </html> | ||
- | |||
- | |||
- | ===== Problem Description ===== | ||
- | <html> | ||
- | After AhsayCBS is upgraded to <b>version 8.5.0.63</b>, all AhsayOBM and AhsayACB clients running on <b>version 8.3.2.x</b> are unable to connect. | ||
- | <br></br> | ||
- | The following error message is shown in AhsayOBM\AhsayACB in debug mode: | ||
- | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
- | <tr> | ||
- | <td style="BACKGROUND-COLOR: white"> | ||
- | <font size=1.5 color=black><p style="font-family:courier;"> | ||
- | Debug: [GetUserProfile] Login: testuser | ||
- | java.lang.IllegalArgumentException: [Key.clone] Incompatible class (sKeyName). key.sKeyName=com.ahsay.afc.cxp.Key this.sKeyName=com.ahsay.obx.cxp.cloud.MobileAuthenticationSettings | ||
- | at com.ahsay.afc.cxp.Key.clone(Unknown Source) | ||
- | at com.ahsay.afc.cxp.Key.clone(Unknown Source) | ||
- | at com.ahsay.afc.cxp.Key.clone(Unknown Source) | ||
- | at com.ahsay.afc.cxp.Key.copy(Unknown Source) | ||
- | at com.ahsay.obx.cxp.mobile.User.copy(Unknown Source) | ||
- | at com.ahsay.obx.cxp.cloud.User.copy(Unknown Source) | ||
- | at com.ahsay.cloudbacko.core.profile.UserProfile.read(Unknown Source) | ||
- | at com.ahsay.cloudbacko.ls.b(Unknown Source) | ||
- | at com.ahsay.core.ProjectInfo.loadProfileFromServer(Unknown Source) | ||
- | at com.ahsay.cloudbacko.ui.y.a(Unknown Source) | ||
- | at com.ahsay.obc.ui.JLoginPanel.d(Unknown Source) | ||
- | at com.ahsay.obc.ui.JLoginPanel.m(Unknown Source) | ||
- | at com.ahsay.obc.ui.JLoginPanel.a(Unknown Source) | ||
- | at com.ahsay.obc.ui.JLoginPanel$JPopupPanel$4.run(Unknown Source) | ||
- | |||
- | </p> | ||
- | </td> | ||
- | </tr> | ||
- | </table> | ||
- | |||
- | As a result: | ||
- | <ol> | ||
- | |||
- | <br> | ||
- | <li><font color=black>All scheduled and continuous backup jobs on AhsayOBM / ACB will not run and will be logged as missed backups. | ||
- | <br> | ||
- | <li>Cannot login to AhsayOBM / ACB clients. | ||
- | </ol> | ||
- | Note:<br> | ||
- | The Auto Upgrade for the AhsayOBM / ACB version 8.3.2.x to 8.5.0.63 are not affected, as long as the AhsayOBM / ACB user interface is closed. | ||
- | |||
- | </html> | ||
- | |||
- | |||
- | |||
- | ===== Cause ===== | ||
- | <html> | ||
- | This is a known issue with the connection handling routine specific to AhsayOBM / ACB version 8.3.2.x. | ||
- | </html> | ||
- | |||
- | |||
- | |||
- | ===== Resolution ===== | ||
- | <html> | ||
- | |||
- | There are two options to resolve this issue: | ||
- | <br> | ||
- | |||
- | <ul> | ||
- | <li><font color=black>Option 1 - Enable the Auto Upgrade for the affected AhsayOBM / ACB 8.3.2.x clients.</font></li> | ||
- | <br> | ||
- | |||
- | |||
- | <li><font color=black>Option 2 - Patch the AhsayCBS to version 8.5.0.65 or above. <a target="_blank"; href="https://wiki.ahsay.com/doku.php?id=public:8009_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Click Here</a> for instruction.</font></li> | ||
- | <br> | ||
- | |||
- | |||
- | </ul> | ||
- | </html> | ||
- | |||
- | |||
- | ===== Keywords ===== | ||
- | <html> | ||
- | 8.3.2.x, 8.5.0.63, cbs upgrade | ||
- | |||
- | |||
- | </html> |