Article ID: 8098
AhsayOBM: 188.8.131.52 - 8.3.4.x
When performing a Oracle database server backup on a Windows computer, the following backup error is received in the backup report:
|*||info||...||Backup Database "name"|
[Shadow Copy] The service cannot be started, either because it is disabled or because it has
no enabled devices associated with it.
This issue can occur if the follow-link option of the Oracle database backup set is set to false (e.g. the backup set was created with AhsayOBM version 6, there may also be other reason why the follow-link option is incorrectly set to false).
Together with a change that was made in AhsayOBM version 184.108.40.206 on the Volume Shadow Copy (VSS) generation process, a shadow copy cannot be created.
To resolve the issue, patch the AhsayOBM application to version 220.127.116.11 or above. The instructions can be found by
Starting from AhsayOBM version 18.104.22.168, tablespace of the database(s) selected for backup will be spooled to the temporary folder configured. Please ensure that the temporary folder has sufficient storage space for the temp data (e.g. around size of 140% of the database(s) selected for backup).
User can change the temp folder of a backup set in the AhsayOBM user interface at:
Backup Sets > Select the backup set > Show advanced settings > Others > Temporary Directory
oracle, vss, volume, shadow, copy, service