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public:8089_faq:how_do_i_increase_the_ews_throttling_policy_limits_in_exchange_online [2020/11/03 18:49]
yuk.cheng
public:8089_faq:how_do_i_increase_the_ews_throttling_policy_limits_in_exchange_online [2021/12/14 02:34] (current)
anna.olalia
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-=====  FAQ: How to temporarily increase the EWS throttling policy limits in Exchange Online / Outlook (Office 365)?   =====+===== [V8] FAQ: How to temporarily increase the EWS throttling policy limits in Exchange Online / Outlook (Office 365)?   =====
  
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- ​AhsayCBS/​AhsayOBM: ​7.5.0.0 or above+ ​AhsayCBS / AhsayOBM: ​8.1.0.0 to 8.x
  <​br/>​  <​br/>​
- ​OS: ​ALL+ ​OS: ​All platforms
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 ===== Description ===== ===== Description =====
 <​html>​ <​html>​
- This document contains instructions on how to temporarily increase the EWS (Exchange Web Services) throttling policy ​limits in Exchange Online / Outlook (Office 365). +This document contains instructions on how to temporarily increase the EWS (Exchange Web Services) throttling policy ​limit for Exchange Online / Outlook ​mailboxes ​(Office 365). 
-<br/+<​br>​ 
-<br/+<​br>​ 
- This article ​only applies where backup jobs are encountering throttling on Exchange Online / Outlook mailboxes. <b>It is not supported ​on OneDrive, Personal Site or SharePoint Site collections.</​b> ​For example, ​when throttled the following messages are logged the backup log or report <b>"Will retry in 57 second(s). Reason=Request is being throttled"​.</​b>  ​+ 
 +The steps provided in this article ​will apply to backup jobs that are encountering throttling ​issue on Exchange Online / Outlook mailboxes. ​ 
 +<br> 
 +<​br>​ 
 +These changes will not resolve throttling issue on OneDrive, Personal Site or SharePoint Site collection backup&nbsp;For example, ​for info message such as "Will retry in second(s). Reason=Request is being throttled"​.
    
 +
 +<br>
 +<br>
 +<font color=red>​Important:​ The option to change EWS throttling setting through the automated help pages was introduced by Microsoft as a response to the COVID-19 crisis. It is possible that this option may become unavailable over time.</​font>​
 +
 +
 </​html>​ </​html>​
-<WRAP info> 
-The option to change EWS throttling settings through the automated help pages has been introduced by Microsoft as a response to the COVID-19 crisis. It is possible that this option may become unavailable over time. 
-</​WRAP>​ 
-<WRAP indent> 
 ===== Steps ===== ===== Steps =====
 <​html>​ <​html>​
- <​ol ​style="​list-style-type:​ decimal"​>+ <​ol
 +  Make sure the Exchange Online or Office 365 backup job was running before attempting the following steps.<​br/> ​  
 +  <br>
   <​li><​font color=black>​   <​li><​font color=black>​
    Sign in to your    Sign in to your
-   <a href="​https://​login.microsoftonline.com/">​Microsoft 365 admin center</​a>​. +   <a href="​https://​login.microsoftonline.com/">​Microsoft 365 Admin Center</a>.</​br>​ 
-  </​font></​li><​br/>+      <​br>​ 
 +   <​img style="​width:​35%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_throttle_0.png"/>​ 
 +  </​font></​li><​br>​ 
 +   
 +  ​
   <​li><​font color=black>​   <​li><​font color=black>​
-   Click the <b>? (Help)</​b> ​icon in the upper-right corner of the page. If the switch at the upper part of the Help pane is pointing to Support Assistant, change it to <b>Search</b>.<br/>+   Click the ? (Help) icon in the upper-right corner of the page. If the switch at the upper part of the Help pane is pointing to Support Assistant, change it to Search.<br> 
 +   Enter ews and then select Increase EWS Throttling Policy from the suggestion list.</br>
    <​br>​    <​br>​
-   <​img style="​width:​35%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_throttle_1.png"/>​ +   <​img style="​width:​35%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_throttle_1.png"/>​ 
-  </​font></​li><​br/>+  </​font></​li><​br>​ 
 +  ​
   <​li><​font color=black>​   <​li><​font color=black>​
-   Enter <​b>​ews</​b>​ and then select <​b>​Increase EWS Throttling Policy</​b>​ from the suggestion list.</b><br/>+       ​Click ​the Run Tests button.<br>
    <​br>​    <​br>​
-   <​img style="​width:​35%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_throttle_2.png"/>​+   <​img style="​width:​35%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_throttle_2.png"/>​
        
-   </​font></​li><​br/+   </​font></​li><​br>​ 
-    +
-    <​li><​font color=black>​ +
-    Click the <​b>​Run Tests</​b>​ button. +
-   </​b></​font></​li><​br/>​+
   <​li><​font color=black>​   <​li><​font color=black>​
-   If the Exchange Web Service on the Office 365 organization is throttled, you will have the option to ease the throttling policy settings for 30, 60 or 90 days.+   If the Exchange Web Service on the Office 365 organization ​<u>is throttled</u>, you will have the option to ease the throttling policy settings for 30, 60 or 90 days.
    ​Select your required duration (Days) from the drop-down menu.<​br/> ​      ​Select your required duration (Days) from the drop-down menu.<​br/> ​  
    <​br>​    <​br>​
-   <​img style="​width:​35%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_throttle_3.png"/><​br/><​br/>​+   <​img style="​width:​35%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_throttle_3.png"/><​br/><​br/>​
        
-   <​b><​i>​However, if the Exchange Web Service on the Office 365 organization is not currently ​throttled, then no further options ​are provided.</​i></​b>​<br/>+   ​However,​ if the Exchange Web Service on the Office 365 organization ​<u>is not throttled</u>, then no further options ​would be provided.<​br>​
    <​br>​    <​br>​
-   <​img style="​width:​35%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_not_throttled.png"/><​br/>​  +   <​img style="​width:​35%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8089_faq:​ews_not_throttled.png"/><​br/>​  
-   </​b></​font>​</​li><​br/+  </​li><​br>​ 
- <​li><​font color=black>​click <b>Update Settings</​b> ​to confirm. +    
-   <​b>​The changes should take effect within 30 minutes.</​font></​li>​+    
 + <​li><​font color=black>​Click Update Settings to confirm ​the change&nbsp;The changes should take effect within 30 minutes.</​font></​li>​
    
  </​ol>​  </​ol>​
    
- <​br/>+ <​br>​
    
 </​html>​ </​html>​
-</​WRAP>​+
 ===== Keywords ===== ===== Keywords =====
-Office ​365, throttling, ​Exchange OnlineOutlookRequest is being throttled+office, ​365, throttling, ​exchange, exch, online, outlookrequest, throttled
public/8089_faq/how_do_i_increase_the_ews_throttling_policy_limits_in_exchange_online.1604400551.txt.gz · Last modified: 2020/11/03 18:49 by yuk.cheng

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