public:8089_faq:how_do_i_increase_the_ews_throttling_policy_limits_in_exchange_online
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public:8089_faq:how_do_i_increase_the_ews_throttling_policy_limits_in_exchange_online [2020/11/03 19:24] yuk.cheng |
public:8089_faq:how_do_i_increase_the_ews_throttling_policy_limits_in_exchange_online [2020/11/18 17:25] edward.chan |
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| - | AhsayCBS/AhsayOBM: 7.5.0.0 or above. | + | AhsayCBS / AhsayOBM: 8.1.0.0 or above. |
| <br/> | <br/> | ||
| - | OS: ALL | + | OS: All platforms |
| </html> | </html> | ||
| ===== Description ===== | ===== Description ===== | ||
| <html> | <html> | ||
| - | This document contains instructions on how to temporarily increase the EWS (Exchange Web Services) throttling policy limits in Exchange Online / Outlook mailboxes (Office 365). | + | This document contains instructions on how to temporarily increase the EWS (Exchange Web Services) throttling policy limit for Exchange Online / Outlook mailboxes (Office 365). |
| - | <br/> | + | <br> |
| - | <br/> | + | <br> |
| - | This article only applies where backup jobs are encountering throttling on Exchange Online / Outlook mailboxes. <b>It is not supported on OneDrive, Personal Site or SharePoint Site collections.</b> For example, when throttled the following messages are logged the backup log or report <b>"Will retry in 57 second(s). Reason=Request is being throttled".</b> | + | |
| + | The steps provided in this article will apply to backup jobs that are encountering throttling issue on Exchange Online / Outlook mailboxes. | ||
| + | <br> | ||
| + | <br> | ||
| + | These changes will not resolve throttling issue on OneDrive, Personal Site or SharePoint Site collection backup. For example, for info message such as "Will retry in x second(s). Reason=Request is being throttled". | ||
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| + | <br> | ||
| + | <br> | ||
| + | <font color=red>Important: The option to change EWS throttling setting through the automated help pages was introduced by Microsoft as a response to the COVID-19 crisis. It is possible that this option may become unavailable over time.</font> | ||
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| </html> | </html> | ||
| - | <WRAP info> | ||
| - | The option to change EWS throttling settings through the automated help pages has been introduced by Microsoft as a response to the COVID-19 crisis. It is possible that this option may become unavailable over time. | ||
| - | </WRAP> | ||
| - | <WRAP indent> | ||
| ===== Steps ===== | ===== Steps ===== | ||
| <html> | <html> | ||
| - | <ol style="list-style-type: decimal"> | + | <ol> |
| - | Make sure the Exchange Online or Office 365 backup job is running before attempting the following instructions.<br/> | + | Make sure the Exchange Online or Office 365 backup job was running before attempting the following steps.<br/> |
| <br> | <br> | ||
| <li><font color=black> | <li><font color=black> | ||
| Sign in to your | Sign in to your | ||
| - | <a href="https://login.microsoftonline.com/">Microsoft 365 admin center</a>.</br> | + | <a href="https://login.microsoftonline.com/">Microsoft 365 Admin Center</a>.</br> |
| <br> | <br> | ||
| - | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_0.png"/> | + | <img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_0.png"/> |
| - | </font></li><br/> | + | </font></li><br> |
| + | |||
| + | | ||
| <li><font color=black> | <li><font color=black> | ||
| - | Click the <b>? (Help)</b> icon in the upper-right corner of the page. If the switch at the upper part of the Help pane is pointing to Support Assistant, change it to <b>Search</b>.<br/> | + | Click the ? (Help) icon in the upper-right corner of the page. If the switch at the upper part of the Help pane is pointing to Support Assistant, change it to Search.<br> |
| - | Enter <b>ews</b> and then select <b>Increase EWS Throttling Policy</b> from the suggestion list.</b></br> | + | Enter ews and then select Increase EWS Throttling Policy from the suggestion list.</br> |
| <br> | <br> | ||
| - | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_1.png"/> | + | <img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_1.png"/> |
| - | </font></li><br/> | + | </font></li><br> |
| + | | ||
| <li><font color=black> | <li><font color=black> | ||
| - | Click the <b>Run Tests</b> button.<br/> | + | Click the Run Tests button.<br> |
| <br> | <br> | ||
| - | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_2.png"/> | + | <img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_2.png"/> |
| - | </font></li><br/> | + | </font></li><br> |
| <li><font color=black> | <li><font color=black> | ||
| - | If the Exchange Web Service on the Office 365 organization is throttled, you will have the option to ease the throttling policy settings for 30, 60 or 90 days. | + | If the Exchange Web Service on the Office 365 organization <u>is throttled</u>, you will have the option to ease the throttling policy settings for 30, 60 or 90 days. |
| Select your required duration (Days) from the drop-down menu.<br/> | Select your required duration (Days) from the drop-down menu.<br/> | ||
| <br> | <br> | ||
| - | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_3.png"/><br/><br/> | + | <img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_throttle_3.png"/><br/><br/> |
| - | <b><i>However, if the Exchange Web Service on the Office 365 organization is not currently throttled, then no further options are provided.</i></b><br/> | + | However, if the Exchange Web Service on the Office 365 organization <u>is not throttled</u>, then no further options would be provided.<br> |
| <br> | <br> | ||
| - | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_not_throttled.png"/><br/> | + | <img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8089_faq:ews_not_throttled.png"/><br/> |
| - | </b></font></li><br/> | + | </li><br> |
| - | <li><font color=black>Click <b>Update Settings</b> to confirm. | + | |
| - | <b>The changes should take effect within 30 minutes.</b></font></li> | + | |
| + | <li><font color=black>Click Update Settings to confirm the change. The changes should take effect within 30 minutes.</font></li> | ||
| </ol> | </ol> | ||
| - | <br/> | + | <br> |
| </html> | </html> | ||
| - | </WRAP> | + | |
| ===== Keywords ===== | ===== Keywords ===== | ||
| - | Office 365, throttling, Exchange Online, Outlook, Request is being throttled | + | office, 365, throttling, exchange, exch, online, outlook, request, throttled |
public/8089_faq/how_do_i_increase_the_ews_throttling_policy_limits_in_exchange_online.txt · Last modified: 2021/12/14 02:34 by anna.olalia