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public:8082_issue:fail_to_connect_vm_disk_by_vddk_library_error_unknown [2020/08/28 10:50] yuk.cheng [ISSUE: Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup)] |
public:8082_issue:fail_to_connect_vm_disk_by_vddk_library_error_unknown [2021/12/14 02:16] (current) anna.olalia |
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- | ===== ISSUE: Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup) ===== | + | ===== [V8] ISSUE: Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup) ===== |
<html> | <html> | ||
<b> | <b> | ||
- | Article ID: | + | Article ID</b>: |
- | </b> | + | |
8082 | 8082 | ||
<br/> | <br/> | ||
<b> | <b> | ||
- | Reviewed: | + | Reviewed</b>: |
- | </b> | + | 2021-01-28 |
- | 28/08/2020 | + | |
<br/> | <br/> | ||
<br/> | <br/> | ||
<b> | <b> | ||
- | Product Version: | + | Product Version</b>: |
- | </b> | + | |
<br/> | <br/> | ||
- | AhsayOBM : 8.3.4.0 or above | + | AhsayOBM: 8.3.4.0 to 8.x |
<br/> | <br/> | ||
OS: Windows | OS: Windows | ||
Line 23: | Line 20: | ||
===== Problem Description ===== | ===== Problem Description ===== | ||
<html> | <html> | ||
- | When performing a VMware guest VM backup in VDDK mode on VMware vCenter/ESXi v5.0 and v5.1. The following error message is received in the backup report: | + | When performing a VMware guest VM backup in VDDK mode on VMware vCenter / ESXi, the following error message is received in the backup report: |
<br/> | <br/> | ||
<table border="0" cellpadding="0" cellspacing="0" width="850"> | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
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<td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
<font color=red> | <font color=red> | ||
- | Fail to connect VM disk by VDDK library" error: "VDDK Mode Error Virtual Machine = "VM/Hard disk" Reason = "Fail to connect VM disk by VDDK library. Error=Unknown | + | Fail to connect VM disk by VDDK library" error: "VDDK Mode Error Virtual Machine = "VM/Hard disk" Reason = |
+ | <br>"Fail to connect VM disk by VDDK library". Error=Unknown | ||
</font> | </font> | ||
</td> | </td> | ||
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===== Cause ===== | ===== Cause ===== | ||
<html> | <html> | ||
- | The VMware VDDK 7 API used in AhsayOBM v8.3.4.0 or above no longer supports backup in VDDK mode for VMware vCenter/ESXi v5.0 and v5.1 | + | This issue occurs because the VMware VDDK 7 API used in AhsayOBM version 8.3.4.0 - 8.3.6.125 are not supported by VMware vCenter / ESXi for backup in VDDK mode. |
</html> | </html> | ||
Line 103: | Line 101: | ||
===== Resolution ===== | ===== Resolution ===== | ||
<html> | <html> | ||
- | To workaround this issue replace the current VDDK 7 API with VDDK 6 API. <a class="postlink" href="https://download.ahsay.com/support/vddk6.zip">Download the VDDK v6 API files from here</a> | + | To resolve the issue, patch the AhsayOBM application to version 8.5 or above. The instructions can be found by |
+ | <a target=_blank href="http://wiki.ahsay.com/doku.php?id=public:8010_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb">Clicking Here</a>. | ||
+ | |||
+ | <br> | ||
+ | <br> | ||
+ | <font color=red>Important: It is highly recommended for user to upgrade the AhsayOBM application to 8.5 or above.</font> | ||
+ | |||
+ | <br> | ||
+ | <br> | ||
+ | Alternatively, to workaround this issue, replace the current VDDK 7 API with the VDDK 6 API files, <a href="https://download.ahsay.com/support/vddk6.zip">Click Here</a> to download the VDDK v6 API files. Refer to the following steps to replace the files: | ||
<br/> | <br/> | ||
<ol> | <ol> | ||
- | <li><font color=black>Stop the AhsayOBM services.</font></li> | + | <li><font color=black>Stop the AhsayOBM service.</font></li> |
<br> | <br> | ||
<li><font color=black>Stop the AhsayOBM NFS service.</font></li> | <li><font color=black>Stop the AhsayOBM NFS service.</font></li> | ||
<br> | <br> | ||
- | <li><font color=black>Make a copy of the current folder <b>%OBM_INSTALL%\bin\x64</b>.</font></li> | + | <li><font color=black>In Windows Explorer, make a copy of the current folder %OBM_Install_home%\bin\x64.</font></li> |
+ | <br> | ||
+ | <li><font color=black>Open the folder %OBM_Install_home\bin\x64.</font></li> | ||
+ | <br> | ||
+ | <li><font color=black>Delete the following .dll files (13 files in total): | ||
<br> | <br> | ||
- | <li><font color=black>Using Windows Explorer open folder <b>%OBM_INSTALL%\bin\x64</b>.</font></li> | ||
<br> | <br> | ||
- | <li><font color=black>Delete the following 13 <b>.dll</b> files from the <b>%OBM_INSTALL%\bin\x64</b> folder.</font></li> | ||
<ul> | <ul> | ||
<li><font color=black>diskLibPlugin.dll</font></li> | <li><font color=black>diskLibPlugin.dll</font></li> | ||
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<li><font color=black>zlib1.dll</font></li> | <li><font color=black>zlib1.dll</font></li> | ||
</ul> | </ul> | ||
- | <li><font color=black>Unzip the downloaded vddk.zip file and copy the contents <b>%OBM_INSTALL%\bin\x64</b> folder.</font></li> | + | </font></li><br> |
+ | |||
+ | <li><font color=black>Unzip the downloaded vddk.zip file and copy its contents to the %OBM_Install_home%\bin\x64 folder.</font></li> | ||
<br> | <br> | ||
- | <li><font color=black>Start the AhsayOBM services.</font></li> | + | <li><font color=black>Restart the AhsayOBM service.</font></li> |
<br> | <br> | ||
- | <li><font color=black>Start the AhsayOBM NFS service.</font></li> | + | <li><font color=black>Restart the AhsayOBM NFS service.</font></li> |
<br> | <br> | ||
</ol> | </ol> | ||
+ | |||
+ | |||
+ | |||
+ | Here is the list of VDDK 6 API files (17 files in total): | ||
+ | <br> | ||
+ | <br> | ||
+ | glib-2.0.dll<br> | ||
+ | gobject-2.0.dll<br> | ||
+ | gthread-2.0.dll<br> | ||
+ | gvmomi.dll<br> | ||
+ | iconv.dll<br> | ||
+ | intl.dll<br> | ||
+ | libcurl.dll<br> | ||
+ | libeay32.dll<br> | ||
+ | liblber.dll<br> | ||
+ | libldap.dll<br> | ||
+ | libldap_r.dll<br> | ||
+ | libxml2.dll<br> | ||
+ | ssleay32.dll<br> | ||
+ | VddkJNI.dll<br> | ||
+ | vixDiskLib.dll<br> | ||
+ | vixDiskLibVim.dll<br> | ||
+ | vixMntapi.dll<br> | ||
+ | |||
+ | |||
+ | |||
</html> | </html> | ||
- | <WRAP info> | + | |
- | After the VDDK 7 API files are replaced with VDDK 6 API files. AhsayOBM v8.3.4.0 or above installation will no longer support backup of VMware vCenter/ESXi v7 backup sets. | + | |
- | </WRAP> | + | |
- | List of VDDK 6 API files: | + | |
- | <code> | + | |
- | glib-2.0.dll | + | |
- | gobject-2.0.dll | + | |
- | gthread-2.0.dll | + | |
- | gvmomi.dll | + | |
- | iconv.dll | + | |
- | intl.dll | + | |
- | libcurl.dll | + | |
- | libeay32.dll | + | |
- | liblber.dll | + | |
- | libldap.dll | + | |
- | libldap_r.dll | + | |
- | libxml2.dll | + | |
- | ssleay32.dll | + | |
- | VddkJNI.dll | + | |
- | vixDiskLib.dll | + | |
- | vixDiskLibVim.dll | + | |
- | vixMntapi.dll | + | |
- | </code> | + | |
===== Keywords ===== | ===== Keywords ===== | ||
- | VMware vCenter/ESXi, v5.0,v5.1, VDDK backup mode, VDDK 7 API, fail to connect, unknown | + | <html> |
+ | VMware vCenter/ESXi, VDDK, API, fail to connect, unknown | ||
+ | </html> |