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public:8082_issue:fail_to_connect_vm_disk_by_vddk_library_error_unknown [2020/08/28 10:51] yuk.cheng [Keywords] |
public:8082_issue:fail_to_connect_vm_disk_by_vddk_library_error_unknown [2020/11/18 14:40] edward.chan |
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===== Problem Description ===== | ===== Problem Description ===== | ||
<html> | <html> | ||
- | When performing a VMware guest VM backup in VDDK mode on VMware vCenter/ESXi v5.0.x, v5.1.x, and v5.5.x. The following error message is received in the backup report: | + | When performing a VMware guest VM backup in VDDK mode on VMware vCenter / ESXi version 5.0.x, 5.1.x, or 5.5.x, the following error message is received in the backup report: |
<br/> | <br/> | ||
<table border="0" cellpadding="0" cellspacing="0" width="850"> | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
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<td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
<font color=red> | <font color=red> | ||
- | Fail to connect VM disk by VDDK library" error: "VDDK Mode Error Virtual Machine = "VM/Hard disk" Reason = "Fail to connect VM disk by VDDK library. Error=Unknown | + | Fail to connect VM disk by VDDK library" error: "VDDK Mode Error Virtual Machine = "VM/Hard disk" Reason = |
+ | <br>"Fail to connect VM disk by VDDK library". Error=Unknown | ||
</font> | </font> | ||
</td> | </td> | ||
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===== Cause ===== | ===== Cause ===== | ||
<html> | <html> | ||
- | The VMware VDDK 7 API used in AhsayOBM v8.3.4.0 or above no longer supports backup in VDDK mode for VMware vCenter/ESXi v5.0.x, v5.1.x, and v5.5.x | + | This issue occurs because the VMware VDDK 7 API used in AhsayOBM version 8.3.4.0 or above, are not supported by VMware vCenter / ESXi version 5.0.x, v5.1.x, and v5.5.x for backup in VDDK mode. |
</html> | </html> | ||
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===== Resolution ===== | ===== Resolution ===== | ||
<html> | <html> | ||
- | To workaround this issue replace the current VDDK 7 API with VDDK 6 API. <a class="postlink" href="https://download.ahsay.com/support/vddk6.zip">Download the VDDK v6 API files from here</a> | + | To workaround this issue, replace the current VDDK 7 API with the VDDK 6 API files, <a href="https://download.ahsay.com/support/vddk6.zip">Click Here</a> to download the VDDK v6 API files. Refer to the following steps to replace the files: |
<br/> | <br/> | ||
<ol> | <ol> | ||
- | <li><font color=black>Stop the AhsayOBM services.</font></li> | + | <li><font color=black>Stop the AhsayOBM service.</font></li> |
<br> | <br> | ||
<li><font color=black>Stop the AhsayOBM NFS service.</font></li> | <li><font color=black>Stop the AhsayOBM NFS service.</font></li> | ||
<br> | <br> | ||
- | <li><font color=black>Make a copy of the current folder <b>%OBM_INSTALL%\bin\x64</b>.</font></li> | + | <li><font color=black>In Windows Explorer, make a copy of the current folder %OBM_Install_home%\bin\x64.</font></li> |
+ | <br> | ||
+ | <li><font color=black>Open the folder %OBM_Install_home\bin\x64.</font></li> | ||
+ | <br> | ||
+ | <li><font color=black>Delete the following .dll files (13 files in total): | ||
<br> | <br> | ||
- | <li><font color=black>Using Windows Explorer open folder <b>%OBM_INSTALL%\bin\x64</b>.</font></li> | ||
<br> | <br> | ||
- | <li><font color=black>Delete the following 13 <b>.dll</b> files from the <b>%OBM_INSTALL%\bin\x64</b> folder.</font></li> | ||
<ul> | <ul> | ||
<li><font color=black>diskLibPlugin.dll</font></li> | <li><font color=black>diskLibPlugin.dll</font></li> | ||
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<li><font color=black>zlib1.dll</font></li> | <li><font color=black>zlib1.dll</font></li> | ||
</ul> | </ul> | ||
- | <li><font color=black>Unzip the downloaded vddk.zip file and copy the contents <b>%OBM_INSTALL%\bin\x64</b> folder.</font></li> | + | </font></li><br> |
+ | |||
+ | <li><font color=black>Unzip the downloaded vddk.zip file and copy its contents to the %OBM_Install_home%\bin\x64 folder.</font></li> | ||
<br> | <br> | ||
- | <li><font color=black>Start the AhsayOBM services.</font></li> | + | <li><font color=black>Restart the AhsayOBM service.</font></li> |
<br> | <br> | ||
- | <li><font color=black>Start the AhsayOBM NFS service.</font></li> | + | <li><font color=black>Restart the AhsayOBM NFS service.</font></li> |
<br> | <br> | ||
</ol> | </ol> | ||
+ | |||
+ | <font color=red>Important:<br> | ||
+ | After replacing the VDDK 7 API files with the VDDK 6 API files, AhsayOBM version 8.3.4.0 or above can no longer support backup of VMware vCenter / ESXi v7 backup sets.  Please replace the files at your own discretion.</font> | ||
+ | <br> | ||
+ | <br> | ||
+ | Here is the list of VDDK 6 API files (17 files in total): | ||
+ | <br> | ||
+ | <br> | ||
+ | glib-2.0.dll<br> | ||
+ | gobject-2.0.dll<br> | ||
+ | gthread-2.0.dll<br> | ||
+ | gvmomi.dll<br> | ||
+ | iconv.dll<br> | ||
+ | intl.dll<br> | ||
+ | libcurl.dll<br> | ||
+ | libeay32.dll<br> | ||
+ | liblber.dll<br> | ||
+ | libldap.dll<br> | ||
+ | libldap_r.dll<br> | ||
+ | libxml2.dll<br> | ||
+ | ssleay32.dll<br> | ||
+ | VddkJNI.dll<br> | ||
+ | vixDiskLib.dll<br> | ||
+ | vixDiskLibVim.dll<br> | ||
+ | vixMntapi.dll<br> | ||
+ | |||
+ | |||
+ | |||
</html> | </html> | ||
- | <WRAP info> | ||
- | After the VDDK 7 API files are replaced with VDDK 6 API files. AhsayOBM v8.3.4.0 or above installation will no longer support backup of VMware vCenter/ESXi v7 backup sets. | ||
- | </WRAP> | ||
- | List of VDDK 6 API files: | ||
- | <code> | ||
- | glib-2.0.dll | ||
- | gobject-2.0.dll | ||
- | gthread-2.0.dll | ||
- | gvmomi.dll | ||
- | iconv.dll | ||
- | intl.dll | ||
- | libcurl.dll | ||
- | libeay32.dll | ||
- | liblber.dll | ||
- | libldap.dll | ||
- | libldap_r.dll | ||
- | libxml2.dll | ||
- | ssleay32.dll | ||
- | VddkJNI.dll | ||
- | vixDiskLib.dll | ||
- | vixDiskLibVim.dll | ||
- | vixMntapi.dll | ||
- | </code> | ||
===== Keywords ===== | ===== Keywords ===== | ||
VMware vCenter/ESXi, v5.0,v5.1,v5.5 VDDK backup mode, VDDK 7 API, fail to connect, unknown | VMware vCenter/ESXi, v5.0,v5.1,v5.5 VDDK backup mode, VDDK 7 API, fail to connect, unknown |