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public:8082_issue:fail_to_connect_vm_disk_by_vddk_library_error_unknown [2020/08/28 10:51]
yuk.cheng [Keywords]
public:8082_issue:fail_to_connect_vm_disk_by_vddk_library_error_unknown [2020/11/18 14:40] (current)
edward.chan
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 ===== Problem Description ===== ===== Problem Description =====
 <​html>​ <​html>​
-When performing a VMware guest VM backup in VDDK mode on VMware vCenter/​ESXi ​v5.0.x, v5.1.x, and v5.5.x. The following error message is received in the backup report:+When performing a VMware guest VM backup in VDDK mode on VMware vCenter / ESXi version 5.0.x, 5.1.x, or 5.5.x, the following error message is received in the backup report:
  <​br/>​  <​br/>​
  <​table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​  <​table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​
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    <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​    <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​
     <font color=red>​     <font color=red>​
-     Fail to connect VM disk by VDDK library"​ error: "VDDK Mode Error Virtual Machine = "​VM/​Hard disk" Reason = "Fail to connect VM disk by VDDK library. Error=Unknown+     Fail to connect VM disk by VDDK library"​ error: "VDDK Mode Error Virtual Machine = "​VM/​Hard disk" Reason =  
 +     <​br>​"Fail to connect VM disk by VDDK library". Error=Unknown
     </​font>​     </​font>​
    </​td>​    </​td>​
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 ===== Cause ===== ===== Cause =====
 <​html>​ <​html>​
-The VMware VDDK 7 API used in AhsayOBM ​v8.3.4.0 or above no longer supports backup in VDDK mode for VMware vCenter/​ESXi ​v5.0.x, v5.1.x, and v5.5.x+This issue occurs because the VMware VDDK 7 API used in AhsayOBM ​version 8.3.4.0 or above, are not supported by VMware vCenter / ESXi version 5.0.x, v5.1.x, and v5.5.x ​for backup in VDDK mode.
 </​html>​ </​html>​
  
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 ===== Resolution ===== ===== Resolution =====
 <​html>​ <​html>​
-To workaround this issue replace the current VDDK 7 API with VDDK 6 API<a class="​postlink" ​href="​https://​download.ahsay.com/​support/​vddk6.zip">​Download ​the VDDK v6 API files from here</​a>​+To workaround this issuereplace the current VDDK 7 API with the VDDK 6 API files, ​<a href="​https://​download.ahsay.com/​support/​vddk6.zip">​Click Here</​a>​ to download ​the VDDK v6 API files. Refer to the following steps to replace the files:
 <br/> <br/>
 <ol> <ol>
-<​li><​font color=black>​Stop the AhsayOBM ​services.</​font></​li>​+<​li><​font color=black>​Stop the AhsayOBM ​service.</​font></​li>​
 <br> <br>
 <​li><​font color=black>​Stop the AhsayOBM NFS service.</​font></​li>​ <​li><​font color=black>​Stop the AhsayOBM NFS service.</​font></​li>​
 <br> <br>
-<​li><​font color=black>​Make a copy of the current folder ​<b>%OBM_INSTALL%\bin\x64</​b>​.</​font></​li>​+<​li><​font color=black>​In Windows Explorer, make a copy of the current folder %OBM_Install_home%\bin\x64.</font></​li>​ 
 +<​br>​ 
 +<​li><​font color=black>​Open the folder %OBM_Install_home\bin\x64.</​font></​li>​ 
 +<​br>​ 
 +<​li><​font color=black>​Delete the following .dll files (13 files in total):
 <br> <br>
-<​li><​font color=black>​Using Windows Explorer open folder <​b>​%OBM_INSTALL%\bin\x64</​b>​.</​font></​li>​ 
 <br> <br>
-<​li><​font color=black>​Delete the following 13 <​b>​.dll</​b>​ files from the <​b>​%OBM_INSTALL%\bin\x64</​b>​ folder.</​font></​li>​ 
 <ul> <ul>
 <​li><​font color=black>​diskLibPlugin.dll</​font></​li>​ <​li><​font color=black>​diskLibPlugin.dll</​font></​li>​
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 <​li><​font color=black>​zlib1.dll</​font></​li>​ <​li><​font color=black>​zlib1.dll</​font></​li>​
 </ul> </ul>
-<​li><​font color=black>​Unzip the downloaded vddk.zip file and copy the contents ​<b>%OBM_INSTALL%\bin\x64</​b> ​folder.</​font></​li>​+</​font></​li><​br>​ 
 + 
 +<​li><​font color=black>​Unzip the downloaded vddk.zip file and copy its contents ​to the %OBM_Install_home%\bin\x64 folder.</​font></​li>​
 <br> <br>
-<​li><​font color=black>​Start the AhsayOBM ​services.</​font></​li>​+<​li><​font color=black>​Restart ​the AhsayOBM ​service.</​font></​li>​
 <br> <br>
-<​li><​font color=black>​Start the AhsayOBM NFS service.</​font></​li>​+<​li><​font color=black>​Restart ​the AhsayOBM NFS service.</​font></​li>​
 <br> <br>
 </ol> </ol>
 +
 +<font color=red>​Important:<​br>​
 +After replacing the VDDK 7 API files with the VDDK 6 API files, AhsayOBM version 8.3.4.0 or above can no longer support backup of VMware vCenter / ESXi v7 backup sets.&​nbsp;​ Please replace the files at your own discretion.</​font>​
 +<br>
 +<br>
 +Here is the list of VDDK 6 API files (17 files in total):
 +<br>
 +<br>
 +glib-2.0.dll<​br>​
 +gobject-2.0.dll<​br>​
 +gthread-2.0.dll<​br>​
 +gvmomi.dll<​br>​
 +iconv.dll<​br>​
 +intl.dll<​br>​
 +libcurl.dll<​br>​
 +libeay32.dll<​br>​
 +liblber.dll<​br>​
 +libldap.dll<​br>​
 +libldap_r.dll<​br>​
 +libxml2.dll<​br>​
 +ssleay32.dll<​br>​
 +VddkJNI.dll<​br>​
 +vixDiskLib.dll<​br>​
 +vixDiskLibVim.dll<​br>​
 +vixMntapi.dll<​br>​
 +
 +
 +
 </​html>​ </​html>​
-<WRAP info> 
-After the VDDK 7 API files are replaced with VDDK 6 API files. AhsayOBM v8.3.4.0 or above installation will no longer support backup of VMware vCenter/​ESXi v7 backup sets. 
-</​WRAP>​ 
-List of VDDK 6 API files: 
-<​code>​ 
-glib-2.0.dll 
-gobject-2.0.dll 
-gthread-2.0.dll 
-gvmomi.dll 
-iconv.dll 
-intl.dll 
-libcurl.dll 
-libeay32.dll 
-liblber.dll 
-libldap.dll 
-libldap_r.dll 
-libxml2.dll 
-ssleay32.dll 
-VddkJNI.dll 
-vixDiskLib.dll 
-vixDiskLibVim.dll 
-vixMntapi.dll 
-</​code>​ 
 ===== Keywords ===== ===== Keywords =====
 VMware vCenter/​ESXi,​ v5.0,​v5.1,​v5.5 VDDK backup mode, VDDK 7 API, fail to connect, unknown ​ VMware vCenter/​ESXi,​ v5.0,​v5.1,​v5.5 VDDK backup mode, VDDK 7 API, fail to connect, unknown ​
public/8082_issue/fail_to_connect_vm_disk_by_vddk_library_error_unknown.txt · Last modified: 2020/11/18 14:40 by edward.chan