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-=====  FAQ: How to recover my users.xml file from a previous backup on AhsayCBS? ​  ===== 
  
-<​html><​div class="​content">​ 
- <​b>​ 
-  Article ID: 
- </​b>​ 
-8081 
- <​br/>​ 
- <​b>​ 
-  Reviewed: 
- </​b>​ 
- ​29/​04/​2020 
- <​br/>​ 
- <​br/>​ 
- <​b>​ 
-  Product Version: 
- </​b>​ 
- <​br/>​ 
- ​AhsayCBS:​ 8.1.0.0 or above 
- <​br/>​ 
- OS: All platforms 
- <​br/>​ 
- <​br/>​ 
-</​html>​ 
-===== Description ===== 
-<​html>​ 
- How can I recover a previous version of my users.xml file from a backup on AhsayCBS v8: 
- <​b>​ 
- </​b>​ 
- <​br/>​ 
- <​ul>​ 
-  <​li><​font color=black>​ 
-   If the current copy of my AhsayCBS users.xml file is corrupted? 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   If I accidentally deleted a backup user account from my AhsayCBS server? 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   If some of my backup user accounts are missing? 
-  </​font></​li>​ 
- </​ul>​ 
- <​b>​Note:</​b>​ 
- <​br/>​ 
- A copy of the AhsayCBS user profile, users.xml file is compressed and backed locally to <​b>​%CBS_INSTALL%/​conf/​Backup</​b>​ folder automatically at 6:00 AM daily (<​b>​format:​ dr-YYYY-MM-DD.zip</​b>​). The <​b>​dr-YYYY-MM-DD.zip</​b>​ files are stored locally on AhsayCBS according to the following policy which keeps up to a maximum of 24 copies;7 daily copies, 5 copies - Monday of each week, 12 copies - 1st Monday of each Month.  ​ 
-<​br/><​br/>​ 
-If the <​b>​Auto Save</​b>​ feature is enabled on AhsayCBS then the file will be uploaded to the Ahsay license server. <a class="​postlink"​ href="​http://​download.ahsay.com/​support/​document/​v8/​guide_cbs_admin_v8.pdf">​ 
- For details refer to the Auto Save section in Chapter 5 of the AhsayCBS v8 Administrator'​s Guide </​a><​br/><​br/>​ 
-The <​b>​dr-YYYY-MM-DD.zip</​b>​ contains a backup of all system configuration files in the following folders: 
- <​br/>​ 
- <​br/>​ 
- <​ol style="​list-style-type:​ decimal">​ 
-  <​li><​font color=black>​ 
-   <​b>​ 
-    %CBS_INSTALL%/​conf/​ 
-   </​b>​ 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   <​b>​ 
-    %CBS_INSTALL%/​system/​obs/​policies 
-   </​b>​ 
-  </​font></​li>​ 
- </​ol>​ 
- 
-</​html>​ 
-===== Steps ===== 
-<​html>​ 
- To recover the users.xml file, you need to extract the users.xml from a previous backup and copy it back to your 
- <​b>​ 
-  %CBS_INSTALL%/​conf</​b>​ folder. 
- <​br/>​ 
- <​ul>​ 
-  <​li><​font color=black>​ 
-   For AhsayCBS installation on Windows platform, you can use the 
-   <a class="​postlink"​ href="​http://​www.7-zip.org/​download.html">​ 
-    7-Zip 
-   </​a>​ 
-   ​utility to extract the users.xml from the backup file 
-   <​b>​ 
-    dr-YYYY-MM-DD.zip 
-   </​b>​ 
-   <​br/>​ 
-  
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   For AhsayCBS installation on Linux / FreeBSD platform, you can use the 
-   <a class="​postlink"​ href="​http://​www.gzip.org/">​ 
-    gunzip 
-   </​a>​ 
-   ​utility to extract the users.xml from the backup file 
-   <​b>​ 
-    dr-YYYY-MM-DD.zip 
-   </​b>​ 
-  </​font></​li>​ 
- </​ul>​ 
-  
- <​ol style="​list-style-type:​ decimal">​ 
-  <​li><​font color=black>​ 
-   Stop your AhsayCBS service. 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   Go to the 
-   <​b>​ 
-    %CBS_INSTALL%/​conf/​Backup 
-   </​b>​ 
-   ​folder and extract the users.xml file from the backup file 
-   <​b>​ 
-    dr-YYYY-MM-DD.zip 
-   </​b>​ 
-   . 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   Copy the 
-   <​b>​ 
-    users.xml 
-   </​b>​ 
-   file back to the 
-   <​b>​ 
-    %CBS_INSTALL%/​conf 
-   </​b>​ 
-   ​folder. 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   Start your AhsayCBS service. 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   Login to AhsayCBS web management console using system account. 
-  </​font></​li>​ 
-  <​li><​font color=black>​ 
-   Got to [Backup / Restore]&​gt;​[Users,​ Groups, &amp; Policies]&​gt;​[Backup User] to list your backup user accounts. 
-  </​font></​li>​ 
- </​ol>​ 
- <​br/>​ 
-</​html>​ 
-===== Keywords ===== 
- ​Users,​ profile, recover, users.xml, corrupted, missing 

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