Article ID: 8079
Reviewed: 12/04/2020

Product Version:
AhsayOBM / AhsayACB:7.3.0.0 or above
OS: All Plaforms

When adding either OneDrive or OneDrive for Business as a destination for a backup set the following error "Failed to get OAuth2Tokens after retrieved from OneDrive"
is displayed on AhsayOBM/AhsayACB UI

This error is caused by the firewall on the AhsayOBM/AhsayACB machine blocking access to Microsoft IP addresses.

To resolve this issue, configure your firewall to allow out going connections to the following Microsoft IP addresses.

Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*):

Example:
40.126.9.5
40.126.9.6
40.126.9.7
40.126.9.8
40.126.9.65
40.126.9.66
40.126.9.67
40.126.9.68

20.190.137.0
20.190.137.1
20.190.137.2
20.190.137.97
20.190.137.98
20.190.137.99