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public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive [2020/04/21 13:37] yuk.cheng created |
public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive [2021/12/14 02:10] (current) anna.olalia |
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- | ===== ISSUE: Failed to get OAuth2Tokens after retrieved from OneDrive ===== | + | =====[V8]ISSUE: Failed to get OAuth2Tokens after retrieved from OneDrive ===== |
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Reviewed: | Reviewed: | ||
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- | 12/04/2020 | + | 2020-04-22 |
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</b> | </b> | ||
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- | AhsayOBM / AhsayACB:7.3.0.0 or above | + | AhsayOBM / AhsayACB: 8.1.0.0 to 8.x |
<br/> | <br/> | ||
- | OS: All Plaforms | + | OS: All platforms |
</html> | </html> | ||
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===== Problem Description ===== | ===== Problem Description ===== | ||
<html> | <html> | ||
- | When adding either OneDrive or OneDrive for Business as a destination for a backup set the following error "Failed to get OAuth2Tokens after retrieved from OneDrive" is displayed on AhsayOBM/AhsayACB UI | + | When adding a OneDrive or OneDrive for Business as a backup destination for a backup set, the following error is received: |
+ | <br> | ||
+ | <br> | ||
+ | Failed to get OAuth2Tokens after retrieved from OneDrive | ||
<br> | <br> | ||
<br> | <br> | ||
- | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8079_onedrive.png"> | + | <img style="width:50%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8079_onedrive.png"> |
</html> | </html> | ||
===== Cause ===== | ===== Cause ===== | ||
- | This error is caused by the firewall on the AhsayOBM/AhsayACB machine blocking access to Microsoft IP addresses. | + | This issue can occur if the firewall application on the AhsayOBM / ACB client computer is blocking its access to the Microsoft IP addresses. |
===== Resolution ===== | ===== Resolution ===== | ||
<html> | <html> | ||
- | <font color=black>To resolve this issue, configure your firewall to allow out going connections to the following Microsoft IP addresses.<font> | + | To resolve this issue, configure your firewall application to allow outgoing connections to the following Microsoft IP addresses. |
- | </html> | + | |
- | <br> | + | |
- | <code> | + | |
- | Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*): | + | |
- | Example: | ||
- | 40.126.9.5 | ||
- | 40.126.9.6 | ||
- | 40.126.9.7 | ||
- | 40.126.9.8 | ||
- | 40.126.9.65 | ||
- | 40.126.9.66 | ||
- | 40.126.9.67 | ||
- | 40.126.9.68 | ||
- | 20.190.137.0 | + | Example: |
- | 20.190.137.1 | + | Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*): |
- | 20.190.137.2 | + | <br> |
- | 20.190.137.97 | + | <br> |
- | 20.190.137.98 | + | 40.126.9.5<br> |
- | 20.190.137.99 | + | 40.126.9.6<br> |
- | + | 40.126.9.7<br> | |
- | </code> | + | 40.126.9.8<br> |
+ | 40.126.9.65<br> | ||
+ | 40.126.9.66<br> | ||
+ | 40.126.9.67<br> | ||
+ | 40.126.9.68<br> | ||
+ | ... | ||
+ | <br> | ||
+ | <br> | ||
+ | 20.190.137.0<br> | ||
+ | 20.190.137.1<br> | ||
+ | 20.190.137.2<br> | ||
+ | 20.190.137.97<br> | ||
+ | 20.190.137.98<br> | ||
+ | 20.190.137.99<br> | ||
+ | ... | ||
+ | </html> | ||
===== Keywords ===== | ===== Keywords ===== | ||
- | OneDrive, OneDrive For Business, OAuth2Tokens, firewall, blocked IP addresses | + | OneDrive, Business, OAuth2Tokens, firewall, blocked IP addresses |