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public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive

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ISSUE: Failed to get OAuth2Tokens after retrieved from OneDrive

Article ID: 8079
Reviewed: 12/04/2020

Product Version:
AhsayOBM / AhsayACB:7.3.0.0 or above
OS: All Plaforms

Problem Description

When adding either OneDrive or OneDrive for Business as a destination for a backup set the following error "Failed to get OAuth2Tokens after retrieved from OneDrive" is displayed on AhsayOBM/AhsayACB UI

Cause

This error is caused by the firewall on the AhsayOBM/AhsayACB machine blocking access to Microsoft IP addresses.

Resolution

To resolve this issue, configure your firewall to allow out going connections to the following Microsoft IP addresses. <br>

Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*):

Example:
40.126.9.5
40.126.9.6
40.126.9.7
40.126.9.8
40.126.9.65
40.126.9.66
40.126.9.67
40.126.9.68

20.190.137.0
20.190.137.1
20.190.137.2
20.190.137.97
20.190.137.98
20.190.137.99

Keywords

OneDrive, OneDrive For Business, OAuth2Tokens, firewall, blocked IP addresses

public/8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive.1587447448.txt.gz · Last modified: 2020/04/21 13:37 by yuk.cheng

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